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The future of customer care

by Innovation Consultant at Delmot bvba on Nov 08, 2013

  • 8,626 views

Customer centricity is not easy. Marketing tries to spread a brand message, customer service tries to fullfill the promises. ...

Customer centricity is not easy. Marketing tries to spread a brand message, customer service tries to fullfill the promises.
This presentation proposes a new approach for contact centers, with a focus on value creation instead of on cost cutting.

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