Mark Underwood Resume


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Resume for Mark Underwood, a knowledge-based systems consultant with experience in business intelligence, cybersecurity, natural language processing, CRM and related technologies.

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Mark Underwood Resume

  1. 1. - Sr. BPM Partner v1.5 Page 1 Mark Underwood 7 Birchwood Ave Port Washington, New York 11050-3903 US Citizen 516.767.7931 (home) 516.234.0076 (mobile) 212.202.5155 (work/fax) Objective Business Intelligence Analyst, Senior Business Process Consultant Capabilities Fifteen+ years experience in process improvement for health care, defense, training and manufacturing settings. Demonstrable cross-domain analyst for business intelligence and SDLC with ability to switch from evangelism to execution when needed. Productive history of working closely with CFO, accounting and supply chain managers. Employment Krypton Brothers Senior Partner - Knowledge-Based Systems Strategy Advisor 12/2010 - present Krypton Brothers LLC is a boutique consultancy that specializes in rapid intranet exploitation and implementation of business process re-engineering. What is a Knowledge Based Systems Strategy Advisor? See • Design knowledge based systems for CRM, eLearning, cybersecurity, intranets and JIT training • Provide Business Intelligence consulting for Infinity Drain, an upscale bath plumbing manufacturer/distributor • Develop eLearning courseware for business process management, BPMN using Adobe Captivate • Manage Windows 2008 R2 server, network security, and systems administration for Infinity Drain • Promote SDLC and agile quality initiatives (,, more) Infinity Drain CIO – Wholesale Business Intelligence Analyst 6/2012 – 6/2013 Infinity Drain is a market-leading manufacturer of high end plumbing supply products. Implemented BI (SQL Server BIDS, PowerPivot, Crystal Reports) to analyze demand by product family and customer From zero to 100% in less than one year: • Fully implemented bar coding for 165,000 part inventory • Designed and deployed cloud-based intranet for use by assembly, stock and customer service personnel • Implemented lot traceability for receiving and finished assemblies • Developed, implemented metrics for assembly quality management • Leveraged cloud-based Google, Office365 resources to supplement client/server ERP
  2. 2. - Sr. BPM Partner v1.5 Page 2 • Initiated master data catalog to support business intelligence • Developed mentoring program for foremen, lead CSRs • Supervised 35% annual growth rate in shipments and revenue for $3M increase in sales • Supervised LAN/WAN, client/server ERP and local server administration WageWorks TransitChek Manager of Business Intelligence 6/2011 - 6/2012 TransitChek was the first provider of tax-free commuter benefit programs, and still a leading innovator. Each year, hundreds of thousands of employees at leading companies nationwide save millions of dollars on their commuting expenses by using TransitChek benefits. • Planned data warehouse inc. master reference data, metadata process models using Bonita • Prototyped use of Microsoft Master Data System for reference data baseline • Key manager for SalesLogix CRM, developed common data elements with Microsoft GP G/L • Coordinated email and print marketing campaign data management with VPs of Sales, Marketing • Managed daily operations for multiple QlikView dashboards to support sales and marketing CBS TechRepublic | Technorati Contributing Technology Journalist 1/2009 - 1/2011 Produced stories on network and computer security topics for CBS TechRepublic (, and a variety of technology and defense topics for Technorati ( Applied Visions Senior Systems Analyst 6/2005 - 11/2010 Applied Visions develops user-centric applications, serious games, and performs visualization research for information security and infrastructure protection. • Lead delivery system analyst for Project Apollo (joint venture between Arbitron and Nielsen), including a Red Hat Linux based data warehouse scheme, data cube packaging standards, and bash edit scripts • Analyst/Collaborator in agile teams • Implemented 4 content management systems (Plone, Wordpress, DotNetNuke, Sharepoint)• Developed guidelines for web security using Open Web Application Security Project (OWASP) v3 • U.S. BIS export control compliance for cybersecurity software • Analysis of ontologies suitable for correlating line of business ("mission") requirements to IT assets • Co-developed and implemented network server capacity plans for up to 6 public web properties • Participated in R&D projects for computer network security, "serious" computer games, DARPA IXO Strategic Collaboration Workshop, cybersecurity & insider threat research planning • Co-investigator in USAF SBIR contract to teach computer network defense through an online game environment ( • Reviewer of ADL SCORM / IMS eLearning standards compliance LynasLogic Inc Sr Business Intelligence Analyst 11/2007 - 6/2009 LynasLogic and Applied Visions collaborated in a joint venture to develop a QlikView customer base and partner in developing .NET BI applications. Supported QlikView implementations for large and medium sized organizations, emphasizing mashups and integrations, especially intranet and workflow-aware processes. Consulting visits and implementations included Honda R&D, Qualcomm, Cerrowire, House of Raeford, FasMart, Carole Hochman Design. Petro / Star Gas Partners Webmaster and Supervisor for 6-state call center operation 1/2003 - 1/2005 Star Gas Partners, L.P. is the nation's largest retail distributor of home heating oil
  3. 3. - Sr. BPM Partner v1.5 Page 3 • Assumed responsibility for Experian 6M name prospect/customer circulation, including list development, tracking, DNC lists, metrics and budgeting, landing pages for sales regions • Developed online knowledge bases supporting CSRs, alliance partners, inside Sales Agents • Panelist for requirements and vendor selection of EBPP and ecommerce support • Circulation efforts added 3,300 customers in one month • Developed call center training materials Context Machines Information Systems Architect 1/1990 - 2/2002 • Founded and managed successful software-centric consultancy supporting 15 full cycle ERP implementations • Consulting engagements with F500 including Dover Corporation, Estee Lauder, HK Systems • Designed & deployed first accredited, ecommerce-enabled pharmacist continuing education site • Designed rule-based architecture for Inter-Tel maintenance troubleshooting expert system • Multiple rollouts and implementations of DCAA-compliant integrated project cost accounting systems • Technology Editor for Pharmacy Times (1997-2001) Education University of Arizona B.A, Psychology Claremont Graduate University (coursework) Cognitive Psychology/Organizational Psychology Auburn University (coursework) MBA Program in Mgmt Information Systems 7/1998 - 1/2001 Certifications Software Quality Engineer - ASQ American Society for Quality 6/2011(6/2011- Present) Certification in Integrated Resource Management – APICS 1/1999 (nonexpiring). Quality Manager - ASQ American Society for Quality 1/1998(6/1998-6/2001) Skills Tool Purpose Application Enterprise Architect, UCore, Bonita Modeling Standardized modeling tools for business processes Sharepoint, Wordpress, Joomla, Captivate Content frameworks Intranets, FAQ, knowledge centers, eLearning IIS, Google Analytics, Oxygen XML, QlikView, Microsoft Business Intelligence Development Studio, Google Forms/Charts Business intelligence Dashboards, decision aids, warehouse model, master data management, visualizations Associations IEEE Computer Society Cognitive Science Society Association for Computing Machinery HIMSS Health Information and Management Systems Society National Book Critics Circle American Association for Advancement of Artificial Intelligence American Society for Quality Senior Member IEEE Communications Society IEEE Robotics &Automation Society IEEE Systems, Man and Cybernetics Society Language Native English speaker. Intermediate Spanish (read/write/speak)