Knowlagent

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Knowlagent provides the only call center software that increases agent utilization through automated intraday management and dynamic delivery of coaching, training, communications, and other off-phone, shrinkage activities during idle time. Knowlagent’s call center software, which improves call center productivity, is on-demand, easy to use and requires no capital expenditures.More than 300,000 agents and managers around the world use Knowlagent’s solution every day to improve overall performance. Follow us here as well: http://www.knowlagentblog.com http://www.callcenterhuddle.com http://www.youtube.com/user/knowlagent

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Activity
About

Knowlagent

Presentations

At Home Agent Management Survey

At Home Agent Management Survey

Impact of Attrition on the Call Center

A Customer-Centric Approach to FCR

Breaking Call Center Rules: Find Time to Wow Customers

Taking on the Multi-Channel Call Center

How to Create a Positive and Profitable Call Center Culture

How Best-in-Class Contact Centers Satisfy Demanding Customers

Documents

Coachpalooza Summary Report

Annual Contact Center Expo

Coaching Best Practices

The Post-Recession Call Center