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Enhancing Your Communication

Enhancing Your Communication






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    Enhancing Your Communication Enhancing Your Communication Presentation Transcript

    • Welcome!Enhancing Your CommunicationSkills in All Kinds of SituationsMay 20, 2013Stephen D. BoydWelcome!
    • Welcome!Enhancing Your CommunicationSkills in All Kinds of SituationsMay 20, 2013Stephen D. BoydWelcome!
    • The difference between the right word, andthe almost right word is the differencebetween lightning and the lightning bug.~ Mark Twain
    • Intrapersonal Communication:communication with self
    • The greatest problem in communication isthe illusion that it has been accomplished.~ George Bernard Shaw
    • Get and hold attentionHave a “wow” factorUse attention-getter in openingRefer to recent eventsBuild suspenseRemember the magic number: threeConsider humor when appropriate
    • People remember best what yousay first and last.
    • I Am Sold Myself
    • Special persuasive techniquesTell a success storyShow how what you advocate workselsewhereUse deductive methodBase your conclusions on clear evidenceUse your uniquenessUse sources audience respects
    • Handling the Question andAnswer Period• Let the audience know up front• Start with “What questions do you have?”• Consider repeating• Avoid “loaded” questions
    • Handling the Question andAnswer Period (cont’d)Don’t make the questioner look bad.Make your answers concisePerhaps limit discussion time“I don’t know” may be a good response.Make eye contact with all of your audienceDon’t evaluate questionsLet everyone have a chance
    • Understanding precedespersuasion
    • Learn to listen more effectively.
    • From Listening Comes Wisdom&From Speaking Repentance.Chinese Fortune Cookie
    • Fake attentionInterrupting the speakerRespond to the wrong thingDistractionsAvoid difficult materialDaydreamingSuperiority complexUninteresting subject matter
    • TORTOISE-HARE COMPLEXTortoise talkers —Speak 150 WPMHare listeners —Think 500 WPM
    • Use the thought/speech ratio toconcentrate Ask yourself, “What is the point?” Review what has been said Look for nonverbal cues Don’t be doing other things as you listen Pay attention
    • Empathy is a genuine concern forthe other person attained bygaining a sense o his/herperspective and feelings.A nonjudgmental and nonevaluativeresponse
    • The more we know aboutcontext, the better we canempathize.
    • A EF HI KLMN T VWXYBCD G J OPQRS UWhich line would the “Z” go on?
    • Dealing with Criticism andPersonal attacks
    • Perception: the way we view theworld around us
    • Traits of difficult people
    • Responding to difficult personDo not take criticism personallyCenter your thoughts on issueListen to entire message—don’t interruptEvaluate the criticismAccept responsibilitySome “Don’ts”Listen for areas of agreement
    • Interviews with the media
    • PotpourriSmall talk at the beginning is not reallysmall talkLess is sometimes moreNever tell all you knowJust because you can does not mean youshouldEverything countsMeaning is in people, not words