Welcome!Enhancing Your CommunicationSkills in All Kinds of SituationsMay 20, 2013Stephen D. BoydWelcome!
Welcome!Enhancing Your CommunicationSkills in All Kinds of SituationsMay 20, 2013Stephen D. BoydWelcome!
The difference between the right word, andthe almost right word is the differencebetween lightning and the lightning bug.~...
Intrapersonal Communication:communication with self
The greatest problem in communication isthe illusion that it has been accomplished.~ George Bernard Shaw
Get and hold attentionHave a “wow” factorUse attention-getter in openingRefer to recent eventsBuild suspenseRemember the m...
People remember best what yousay first and last.
I Am Sold Myself
Special persuasive techniquesTell a success storyShow how what you advocate workselsewhereUse deductive methodBase your co...
Handling the Question andAnswer Period• Let the audience know up front• Start with “What questions do you have?”• Consider...
Handling the Question andAnswer Period (cont’d)Don’t make the questioner look bad.Make your answers concisePerhaps limit d...
Understanding precedespersuasion
Learn to listen more effectively.
From Listening Comes Wisdom&From Speaking Repentance.Chinese Fortune Cookie
Fake attentionInterrupting the speakerRespond to the wrong thingDistractionsAvoid difficult materialDaydreamingSuperiority...
TORTOISE-HARE COMPLEXTortoise talkers —Speak 150 WPMHare listeners —Think 500 WPM
Use the thought/speech ratio toconcentrate Ask yourself, “What is the point?” Review what has been said Look for nonver...
Empathy is a genuine concern forthe other person attained bygaining a sense o his/herperspective and feelings.A nonjudgmen...
The more we know aboutcontext, the better we canempathize.
A EF HI KLMN T VWXYBCD G J OPQRS UWhich line would the “Z” go on?
Dealing with Criticism andPersonal attacks
Perception: the way we view theworld around us
Traits of difficult people
Responding to difficult personDo not take criticism personallyCenter your thoughts on issueListen to entire message—don’t ...
Interviews with the media
PotpourriSmall talk at the beginning is not reallysmall talkLess is sometimes moreNever tell all you knowJust because you ...
Enhancing Your Communication
Enhancing Your Communication
Enhancing Your Communication
Enhancing Your Communication
Enhancing Your Communication
Enhancing Your Communication
Enhancing Your Communication
Enhancing Your Communication
Enhancing Your Communication
Enhancing Your Communication
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Enhancing Your Communication

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Enhancing Your Communication

  1. 1. Welcome!Enhancing Your CommunicationSkills in All Kinds of SituationsMay 20, 2013Stephen D. BoydWelcome!
  2. 2. Welcome!Enhancing Your CommunicationSkills in All Kinds of SituationsMay 20, 2013Stephen D. BoydWelcome!
  3. 3. The difference between the right word, andthe almost right word is the differencebetween lightning and the lightning bug.~ Mark Twain
  4. 4. Intrapersonal Communication:communication with self
  5. 5. The greatest problem in communication isthe illusion that it has been accomplished.~ George Bernard Shaw
  6. 6. Get and hold attentionHave a “wow” factorUse attention-getter in openingRefer to recent eventsBuild suspenseRemember the magic number: threeConsider humor when appropriate
  7. 7. People remember best what yousay first and last.
  8. 8. I Am Sold Myself
  9. 9. Special persuasive techniquesTell a success storyShow how what you advocate workselsewhereUse deductive methodBase your conclusions on clear evidenceUse your uniquenessUse sources audience respects
  10. 10. Handling the Question andAnswer Period• Let the audience know up front• Start with “What questions do you have?”• Consider repeating• Avoid “loaded” questions
  11. 11. Handling the Question andAnswer Period (cont’d)Don’t make the questioner look bad.Make your answers concisePerhaps limit discussion time“I don’t know” may be a good response.Make eye contact with all of your audienceDon’t evaluate questionsLet everyone have a chance
  12. 12. Understanding precedespersuasion
  13. 13. Learn to listen more effectively.
  14. 14. From Listening Comes Wisdom&From Speaking Repentance.Chinese Fortune Cookie
  15. 15. Fake attentionInterrupting the speakerRespond to the wrong thingDistractionsAvoid difficult materialDaydreamingSuperiority complexUninteresting subject matter
  16. 16. TORTOISE-HARE COMPLEXTortoise talkers —Speak 150 WPMHare listeners —Think 500 WPM
  17. 17. Use the thought/speech ratio toconcentrate Ask yourself, “What is the point?” Review what has been said Look for nonverbal cues Don’t be doing other things as you listen Pay attention
  18. 18. Empathy is a genuine concern forthe other person attained bygaining a sense o his/herperspective and feelings.A nonjudgmental and nonevaluativeresponse
  19. 19. The more we know aboutcontext, the better we canempathize.
  20. 20. A EF HI KLMN T VWXYBCD G J OPQRS UWhich line would the “Z” go on?
  21. 21. Dealing with Criticism andPersonal attacks
  22. 22. Perception: the way we view theworld around us
  23. 23. Traits of difficult people
  24. 24. Responding to difficult personDo not take criticism personallyCenter your thoughts on issueListen to entire message—don’t interruptEvaluate the criticismAccept responsibilitySome “Don’ts”Listen for areas of agreement
  25. 25. Interviews with the media
  26. 26. PotpourriSmall talk at the beginning is not reallysmall talkLess is sometimes moreNever tell all you knowJust because you can does not mean youshouldEverything countsMeaning is in people, not words
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