Special persuasive techniquesTell a success storyShow how what you advocate workselsewhereUse deductive methodBase your conclusions on clear evidenceUse your uniquenessUse sources audience respects
Handling the Question andAnswer Period• Let the audience know up front• Start with “What questions do you have?”• Consider repeating• Avoid “loaded” questions
Handling the Question andAnswer Period (cont’d)Don’t make the questioner look bad.Make your answers concisePerhaps limit discussion time“I don’t know” may be a good response.Make eye contact with all of your audienceDon’t evaluate questionsLet everyone have a chance
Responding to difficult personDo not take criticism personallyCenter your thoughts on issueListen to entire message—don’t interruptEvaluate the criticismAccept responsibilitySome “Don’ts”Listen for areas of agreement
PotpourriSmall talk at the beginning is not reallysmall talkLess is sometimes moreNever tell all you knowJust because you can does not mean youshouldEverything countsMeaning is in people, not words
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