Real comm2e ch6

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Real comm2e ch6

  1. 1. Chapter 6 Listening
  2. 2. • Outline the listening process and styles of listening • List the reasons why we listen • Identify challenges to good listening and their remedies • Identify attitudinal and ethical factors that inhibit listening • Describe how context affects listening Chapter Outcomes
  3. 3. • Hearing –Physiological, involuntary process of perceiving sound • Listening –The process of recognizing, understanding, and accurately interpreting and responding effectively to the messages you hear How We Listen
  4. 4. • Selecting • Attending • Understanding • Remembering • Responding The Listening Process
  5. 5. The Listening Process (cont.) • Active listening – Requires active participation in making choices about selecting, attending, and so on • Passive listening – Means failing to make active choices • Listening fidelity – How well the listener’s thoughts match those of the message producer
  6. 6. • People-oriented listeners – Listen with relationships in mind • Action-oriented listeners – Focus on tasks Personal Listening Preferences
  7. 7. Personal Listening Preferences (cont.) • Content-oriented listeners – Evaluate what they hear • Time-oriented listeners – Consider efficiency most of all
  8. 8. • Meeting Listening Goals – Informational listening – Critical listening – Empathic listening – Appreciative listening Why We Listen
  9. 9. • The Value of Listening Well – Helps your career – Saves you time and money – Creates opportunities – Strengthens relationships Why We Listen (cont.)
  10. 10. • Listening barriers: – Factors that interfere with our ability to comprehend information and respond appropriately Listening Challenges
  11. 11. • Environmental factors include: – Loud noise, unpleasant temperatures, visual distractions • Hearing and processing challenges include: – Medical issues related to age, physical condition Listening Challenges (cont.)
  12. 12. Listening Challenges (cont.) • Multitasking – Impairs our ability to focus on any one thing • Boredom and overexcitement – Distract effective listening • Attitudes about listening – Talking seems more powerful – Overconfidence and laziness – Listening apprehension
  13. 13. • Unethical Listening Behaviors – Defensive listening involves responding with aggression without fully listening. – Selective listening zeros in on bits of interesting information. – Selfish listening means hearing only what will help listeners meet their own goals. • Monopolistic listening: listening to control the interaction Listening Challenges (cont.)
  14. 14. • Unethical Listening Behaviors (cont.) – Hurtful listening may include attacking or ambushing. – Insensitive listening means missing the emotional content of a message. – Pseudolistening means pretending to listen by nodding or saying “uh-huh.” Listening Challenges (cont.)
  15. 15. • Relational and situational contexts • Cultural context • Technological context Listening in Context

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