Chapter 1
Communication:
Essential Human
Behavior
• Define the communication process
• Describe the functions of
communication
• Assess the quality, or
communicative value,...
Chapter Outcomes (cont.)
• Define what communication
scholars consider to be competent
communication
• Describe the variou...
How we use communication in
relationships
– Expressing affiliation
– Achieving goals
– Influencing others
The Functional
P...
Characteristics of
Communication
• Communication is symbolic.
– Both language and behavior are
symbols.
• Communication re...
Characteristics of
Communication (cont'd)
• Communication is linked to
culture.
– Culture includes shared beliefs,
practic...
Characteristics of
Communication (cont'd)
• Communication occurs through
various channels.
– Channels include face-to-face...
• Process-Oriented
– Optimizes outcomes for both
partners, with mutual satisfaction
the goal
– Values ethical standards of...
Competent
Communication Is…
• Appropriate and Effective
– Adapts to the situation (behavioral
flexibility)
– Helps achieve...
Competent
Communication Is…
• Tied to well-developed
communication skills
– Requires understanding of social
norms and beh...
• The Linear Model
Modeling
Communication
• The Interaction Model
Modeling
Communication
• The Competent Communication
Model
Modeling
Communication
The Study of
Communication
• Basic communication processes
• Interpersonal communication
• Group and organizational
commun...
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Chapter 1 pp

  1. 1. Chapter 1 Communication: Essential Human Behavior
  2. 2. • Define the communication process • Describe the functions of communication • Assess the quality, or communicative value, of communication by examining its six characteristics Chapter Outcomes
  3. 3. Chapter Outcomes (cont.) • Define what communication scholars consider to be competent communication • Describe the various visual representations, or models, of communication • Describe why communication is vital to everyone
  4. 4. How we use communication in relationships – Expressing affiliation – Achieving goals – Influencing others The Functional Perspective
  5. 5. Characteristics of Communication • Communication is symbolic. – Both language and behavior are symbols. • Communication requires a shared code. – People construct messages (encode) and interpret messages (decode).
  6. 6. Characteristics of Communication (cont'd) • Communication is linked to culture. – Culture includes shared beliefs, practices, values, and language. • Communication need not be intentional. – Spontaneous, unintentional communication occurs through emotions or body movements.
  7. 7. Characteristics of Communication (cont'd) • Communication occurs through various channels. – Channels include face-to-face, e-mail, text messages, books, and so on. • Communication is a transactional process. – It requires two or more people acting in both sender and receiver roles.
  8. 8. • Process-Oriented – Optimizes outcomes for both partners, with mutual satisfaction the goal – Values ethical standards of right and wrong Competent Communication Is…
  9. 9. Competent Communication Is… • Appropriate and Effective – Adapts to the situation (behavioral flexibility) – Helps achieve goals based on the situational context
  10. 10. Competent Communication Is… • Tied to well-developed communication skills – Requires understanding of social norms and behaviors • Related to using technology – Requires using the right channel appropriately
  11. 11. • The Linear Model Modeling Communication
  12. 12. • The Interaction Model Modeling Communication
  13. 13. • The Competent Communication Model Modeling Communication
  14. 14. The Study of Communication • Basic communication processes • Interpersonal communication • Group and organizational communication • Public speaking • Mass communication
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