Website redevelopment at the State Library of Victoria

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A presentation to staff at the State Library of Victoria early in the process of redeveloping our websites. Presented June 2008.

A presentation to staff at the State Library of Victoria early in the process of redeveloping our websites. Presented June 2008.

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  • 1. Planning the new web order Kelly Gardiner, Web Services Manager (extension 7408) ‘ Title’on this keyline. Arial Bold 36 pts
  • 2. SLV status quo
    • SLV web site last redeveloped 2004
    • Catalogues, databases, applications all separate
    • Vicnet redevelopment underway
    • Legacy sites: A Place Called Victoria
    • Partner sites: Victorians at War
    • User focused sites: inside a dog, Your Treasures
    • New sites: Mirror of the World, Learning zone
  • 3. Issues & opportunities
    • Our needs have changed
    • Users’ needs have changed – and so have their expectations ( who’s sick of hearing about Google? )
    • The web has changed and changes every day
    • Our site structures are getting creaky
    • User experience varies across our sites and applications
    • We spend a lot of time making things to compensate
    • We’ve got a million ideas.
  • 4. Web Strategy objectives
    • The State Library of Victoria’s web sites will:
    • Be user-centred
    • Provide relevant, accurate, high quality, verifiable and objective information
    • Be efficient and sustainable
    • Support a sense of community
    • Reflect the Library’s slv21 vision
    • Be creative, dynamic, and content rich
    • Be reliable, secure and adaptable
    • Raise awareness of the Library’s collections and services
    • Meet Government legal requirements.
  • 5. The web goes wild
    • The new web can deliver content and services dynamically – free of data source or system constraints
    • It’s about real networking: drawing information from disparate sources and providing it in entirely new ways or places
    • Data flows where it’s needed
    • We can adapt to users’ workflows, rather than forcing them to work around us
  • 6.  
  • 7.  
  • 8.  
  • 9.  
  • 10.  
  • 11. What are our users’ tasks?
    • Find
    • Analyse
    • Annotate
    • Publish
    • Comment
    • Cite
    • Bookmark/note
    • Learn
    • Organise
    • Visit
    • Collect/copy
    • Collaborate
    • Teach
    • Share
    • Explore
    • Register
    • Read
    • Describe/review
    • Organise
    • Compare
    • Enjoy
  • 12. What can we do better than anyone else?
    • We can tell the story of Victoria
    • We have sensational collections
    • We support research
    • We answer questions
    • We teach – and help others teach
    • We are part of Victoria’s cultural and community life
    • We know a lot about books, maps, pictures, manuscripts (and arts, and history, and Australiana, and newspapers, and genealogy, and…)
    • We’re digitising fantastic stuff all day every day
  • 13. How do we bring tasks & web together?
    • Figure out who’s in our key user groups
    • Identify their goals and tasks
    • Match our services & information to people’s tasks & interests: offer real benefits
    • Get information and services to them, when and where they need them
    • Better reflect and project our collections, events, programs and resources
    • Match our online offering to our specialist collections
    • Integrate and co-ordinate our efforts
    • Provide many pathways into the same resources
    • Engage our users and communities
  • 14.  
  • 15.  
  • 16.  
  • 17. But seriously… how?
    • Treat content, data, catalogue records – everything –
    • as modules that can be used and re-used
    • New information architecture (SLV and Vicnet)
    • Offer a seamless and painless user experience
    • Provide engagement opportunities (simple – like tags, and complex – like research communities)
    • Provide content that’s personalised, customised, timely and dynamic
    • Solve registration, sign-in issues
    • Allow access to all SLV resources from any site
    • Focus on key content areas
    • Provide smart search across sites and catalogues
  • 18. Possible content areas
    • Victorian stories and history
    • Books and ideas
    • Family history
    • Schools and kids
    • Research & resources
    • Community information (Vicnet)
  • 19. ‘ Body text’ on this keyline. Arial 24 pts
  • 20. Process
    • Workshops – general and specific
    • Stakeholder and specialist input
    • Training
    • Industry research
    • User research
    • Iterative development
    • Test prototypes and models with users
    • Roll out tools and content over time
  • 21. Discussion
    • What can we do better than anyone else?
    • Gateway concept – what do you think?
    • Which gateways? Should we look at others?
    • (Delve down into one if you want)
    • What core elements should users always see?