Planning the new web order Kelly Gardiner, Web Services Manager (extension 7408) ‘ Title’on this keyline. Arial Bold 36 pts

SLV status quo SLV web site last redeveloped 2004 Catalogues, databases, applications all separate Vicnet redevelopment underway Legacy sites: A Place Called Victoria Partner sites: Victorians at War User focused sites: inside a dog, Your Treasures New sites: Mirror of the World, Learning zone

SLV web site last redeveloped 2004

Catalogues, databases, applications all separate

Vicnet redevelopment underway

Legacy sites: A Place Called Victoria

Partner sites: Victorians at War

User focused sites: inside a dog, Your Treasures

New sites: Mirror of the World, Learning zone

Issues & opportunities Our needs have changed Users’ needs have changed – and so have their expectations ( who’s sick of hearing about Google? ) The web has changed and changes every day Our site structures are getting creaky User experience varies across our sites and applications We spend a lot of time making things to compensate We’ve got a million ideas.

Our needs have changed

Users’ needs have changed – and so have their expectations ( who’s sick of hearing about Google? )

The web has changed and changes every day

Our site structures are getting creaky

User experience varies across our sites and applications

We spend a lot of time making things to compensate

We’ve got a million ideas.

Web Strategy objectives The State Library of Victoria’s web sites will: Be user-centred Provide relevant, accurate, high quality, verifiable and objective information Be efficient and sustainable Support a sense of community Reflect the Library’s slv21 vision Be creative, dynamic, and content rich Be reliable, secure and adaptable Raise awareness of the Library’s collections and services Meet Government legal requirements.

The State Library of Victoria’s web sites will:

Be user-centred

Provide relevant, accurate, high quality, verifiable and objective information

Be efficient and sustainable

Support a sense of community

Reflect the Library’s slv21 vision

Be creative, dynamic, and content rich

Be reliable, secure and adaptable

Raise awareness of the Library’s collections and services

Meet Government legal requirements.

The web goes wild The new web can deliver content and services dynamically – free of data source or system constraints It’s about real networking: drawing information from disparate sources and providing it in entirely new ways or places Data flows where it’s needed We can adapt to users’ workflows, rather than forcing them to work around us

The new web can deliver content and services dynamically – free of data source or system constraints

It’s about real networking: drawing information from disparate sources and providing it in entirely new ways or places

Data flows where it’s needed

We can adapt to users’ workflows, rather than forcing them to work around us

What are our users’ tasks? Find Analyse Annotate Publish Comment Cite Bookmark/note Learn Organise Visit Collect/copy Collaborate Teach Share Explore Register Read Describe/review Organise Compare Enjoy

Find

Analyse

Annotate

Publish

Comment

Cite

Bookmark/note

Learn

Organise

Visit

Collect/copy

Collaborate

Teach

Share

Explore

Register

Read

Describe/review

Organise

Compare

Enjoy

What can we do better than anyone else? We can tell the story of Victoria We have sensational collections We support research We answer questions We teach – and help others teach We are part of Victoria’s cultural and community life We know a lot about books, maps, pictures, manuscripts (and arts, and history, and Australiana, and newspapers, and genealogy, and…) We’re digitising fantastic stuff all day every day

We can tell the story of Victoria

We have sensational collections

We support research

We answer questions

We teach – and help others teach

We are part of Victoria’s cultural and community life

We know a lot about books, maps, pictures, manuscripts (and arts, and history, and Australiana, and newspapers, and genealogy, and…)

We’re digitising fantastic stuff all day every day

How do we bring tasks & web together? Figure out who’s in our key user groups Identify their goals and tasks Match our services & information to people’s tasks & interests: offer real benefits Get information and services to them, when and where they need them Better reflect and project our collections, events, programs and resources Match our online offering to our specialist collections Integrate and co-ordinate our efforts Provide many pathways into the same resources Engage our users and communities

Figure out who’s in our key user groups

Identify their goals and tasks

Match our services & information to people’s tasks & interests: offer real benefits

Get information and services to them, when and where they need them

Better reflect and project our collections, events, programs and resources

Match our online offering to our specialist collections

Integrate and co-ordinate our efforts

Provide many pathways into the same resources

Engage our users and communities

But seriously… how? Treat content, data, catalogue records – everything – as modules that can be used and re-used New information architecture (SLV and Vicnet) Offer a seamless and painless user experience Provide engagement opportunities (simple – like tags, and complex – like research communities) Provide content that’s personalised, customised, timely and dynamic Solve registration, sign-in issues Allow access to all SLV resources from any site Focus on key content areas Provide smart search across sites and catalogues

Treat content, data, catalogue records – everything –

as modules that can be used and re-used

New information architecture (SLV and Vicnet)

Offer a seamless and painless user experience

Provide engagement opportunities (simple – like tags, and complex – like research communities)

Provide content that’s personalised, customised, timely and dynamic

Solve registration, sign-in issues

Allow access to all SLV resources from any site

Focus on key content areas

Provide smart search across sites and catalogues

Possible content areas Victorian stories and history Books and ideas Family history Schools and kids Research & resources Community information (Vicnet)

Victorian stories and history

Books and ideas

Family history

Schools and kids

Research & resources

Community information (Vicnet)

‘ Body text’ on this keyline. Arial 24 pts

Process Workshops – general and specific Stakeholder and specialist input Training Industry research User research Iterative development Test prototypes and models with users Roll out tools and content over time

Workshops – general and specific

Stakeholder and specialist input

Training

Industry research

User research

Iterative development

Test prototypes and models with users

Roll out tools and content over time

Discussion What can we do better than anyone else? Gateway concept – what do you think? Which gateways? Should we look at others? (Delve down into one if you want) What core elements should users always see?

What can we do better than anyone else?

Gateway concept – what do you think?

Which gateways? Should we look at others?

(Delve down into one if you want)

What core elements should users always see?