Nicholas Gruen: New media in government


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Dr Nicholas Gruen, chair of the Government 2.0 Taskforce on Web 2.0, at the Big Issues symposium at the State Library of Victoria, November 17 2009.

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Nicholas Gruen: New media in government

  1. 1. Government 2.0: Enthusiasm led reform Nicholas Gruen Chair, Government 2.0 Taskforce
  2. 2. Outline <ul><ul><li>What is Web 2.0? </li></ul></ul><ul><ul><li>What is Government 2.0? </li></ul></ul><ul><ul><li>The possibilities of Government 2.0 </li></ul></ul><ul><ul><li>Towards collaborative intelligence </li></ul></ul><ul><ul><ul><li>Online engagement </li></ul></ul></ul><ul><ul><ul><li>Public sector information </li></ul></ul></ul><ul><ul><li>Coming ready or not </li></ul></ul>
  3. 3. What is web 2.0 <ul><ul><li>Web 1.0 was </li></ul></ul><ul><ul><ul><li>Point to point – e-mail </li></ul></ul></ul><ul><ul><ul><li>Broadcast – firm to customer (and back) - websites </li></ul></ul></ul><ul><ul><li>Web 2.0 is collaborative web </li></ul></ul><ul><ul><ul><li>Google 1998 – a collaborative site </li></ul></ul></ul><ul><ul><ul><li>Blogs 2002 – self-publishing and discussion </li></ul></ul></ul><ul><ul><ul><li>Facebook 2004 – social networking </li></ul></ul></ul><ul><ul><ul><li>Twitter 2006 – new communications platform </li></ul></ul></ul>
  4. 4. What is government 2.0 <ul><li>The application of Web 2.0 to and in government </li></ul><ul><li>Who cares? </li></ul><ul><li>You should care and . . . </li></ul><ul><li>Didn’t care was made to care . . </li></ul>
  5. 5. Why does web 2.0 matter? <ul><li>Organisation without organisations </li></ul><ul><li>Web 2.0 is massively lowering the cost of new social formations </li></ul><ul><ul><li>Creating open source software </li></ul></ul><ul><ul><li>Social connections of all kinds </li></ul></ul><ul><ul><li>Collaborations of all kinds for purposes </li></ul></ul><ul><ul><ul><li>Economic - Social - Cultural - Political </li></ul></ul></ul><ul><li>By massively lowering the cost of </li></ul><ul><ul><li>Failure – Meetup </li></ul></ul><ul><ul><li>Experimentation - Google </li></ul></ul><ul><li>By turbocharging the market for reputation </li></ul><ul><ul><li>‘ Tanta’ is quoted by the Federal US Reserve </li></ul></ul><ul><ul><li>Steve Randy Waldman quoted by Paul Krugman </li></ul></ul>
  6. 6. Identity Contribution Reputation Authority
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  8. 8. Why does Government 2.0 matter? <ul><li>Government can tap the community </li></ul><ul><ul><li>The National Library Newspaper Digitisation </li></ul></ul><ul><ul><li>Powerhouse Museum collection </li></ul></ul><ul><li>Consultation/Collaboration/Leadership </li></ul><ul><ul><li>From anywhere </li></ul></ul><ul><ul><li>For anything </li></ul></ul><ul><li>Taps into an enthusiasm driven meritocracy </li></ul><ul><ul><li>Julie Hempenstall from Bendigo </li></ul></ul><ul><li>The best announce themselves </li></ul><ul><ul><li>As some are doing now </li></ul></ul>
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  10. 10. Inquiries 2.0? <ul><li>Why don’t all public inquiries have blogs where those inquiring ‘think aloud’, invite public reactions? </li></ul><ul><ul><li>Submissions should be searchable </li></ul></ul><ul><ul><li>The beginning of comments threads if wanted </li></ul></ul><ul><li>Inquiries create a community of interest </li></ul><ul><li>Now we have the tools to facilitate it </li></ul><ul><li> </li></ul><ul><li> 2.0 </li></ul><ul><li>Blogs could be self conscious communities of interest. </li></ul>
  11. 11. Why does Government 2.0 matter? <ul><li>Web 2.0 is not about technology </li></ul><ul><li>It is a new way of doing things </li></ul><ul><li>Designing a website </li></ul><ul><ul><li>The old way </li></ul></ul><ul><ul><li>=>Management => employees => clients => specs => tender </li></ul></ul><ul><ul><li>The new way </li></ul></ul><ul><ul><li>=>Management => employees => clients => specs => tender </li></ul></ul><ul><ul><li>With hacking events throughout </li></ul></ul><ul><ul><li>Unleashing the power of play, of association </li></ul></ul><ul><ul><ul><li>Between ideas and perspectives </li></ul></ul></ul><ul><ul><ul><li>Between people </li></ul></ul></ul><ul><ul><ul><li>Between agencies </li></ul></ul></ul>
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  13. 13. Public sector information
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  21. 21. Locational Computing <ul><li>Triangulation: Putting together 2+2 </li></ul><ul><ul><li>Location plus voice recognition </li></ul></ul><ul><ul><li>Location plus what it already knows about you </li></ul></ul><ul><li>Seniors green man time </li></ul>
  22. 22. <ul><li>The two latest ideas from our brainstorming today Most cities use 3D virtual maps to aid in town planning. At the moment these are kept private. There is an opportunity to open this data as virtual environments where artists and those in the creative industries can create virtual public art and experiment with ways of reinterpreting urban space. This can be used as a crowdsourcing tool by planners, as an art space in its own right and if virtual cities are connected up it can help develop a shared dialogue on creative ideas around urban spaces across the world. </li></ul>
  23. 23. You have just had a positive experience in a major public hospital . . . . You had a great relationship with the nurses and doctors that looked after you. You provided all your patient information including mobile phone number, email and residential address on admission. You leave the hospital feeling much better and thankful . . . .The hospital administration is crying out for more funding to improve equipment, provide more staff, meet unmet demands. There are also preventative messages and follow ups that are required to be sent to patients. Surely, some better use of technology, some survey tools, some mobile and email polling, can help build relationships between those that have accessed the hospital and those that are in need of funds. Where are the outstanding (adult) hospital foundations that have the skillset to achieve these outcomes? Why are the bureaucrats and mandarins left to make very uncomeercial decisions? Perhaps they're unable to offer fearless advice to their political masters.
  24. 24. Enthusiasm counts Complacency isn’t an option Take a look at Sidewiki . . .