Can Knowledge Management Help Innovation?
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Can Knowledge Management Help Innovation?

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Slides from KM Edge contributor and APQC President Carla O'Dell on knowledge management and innovation

Slides from KM Edge contributor and APQC President Carla O'Dell on knowledge management and innovation

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Can Knowledge Management Help Innovation? Presentation Transcript

  • 1. Can Knowledge Management Help Innovation? Carla O’Dell, Ph.D. President, APQC January 2009
  • 2. Why Innovators Care About KM
    • One definition of innovation is the combination and/or synthesis of knowledge into new and unique combinations.
    • Best practice firms use KM approaches to become more efficient innovators , especially in scientific and technical domains.
      • Less redundancy and relearning
      • Use lessons learned
      • Reuse knowledge and information
      • All of which…
        • Gives higher yield from the innovation process
        • Lowers risk
  • 3. Five Ways KM Can Support Innovation
    • Reducing time to market
    • Creating a supportive environment and culture
    • Increasing access to expert knowledge
    • Collaboration across boundaries
    • Making knowledge worker time more efficient.
  • 4. 1. Reducing Time to Market
    • Time to market often determines market share and regaining the value of development.
      • Wasting time reinventing the wheel hurts.
        • Organizational amnesia or selective memory
      • New people entering product development teams need to come up to speed quickly and not repeat past learnings.
    • KM can enable smarter decisions, faster.
  • 5. 2. Creating a Supportive Environment
    • Senior leadership communicates direction and vision
    • Enabling “Creative Abrasion” in groups
    • Enabling and reinforcing collaborative behavior
    • Providing resources to enable sharing and innovation
      • Time,money;
      • People (“facilitators”);
      • Process and technology
    • Recruiting the right people and linking the right people together
  • 6. 3. Access to Expert Knowledge
    • People need access to people with experience and expertise
    • KM, using Web 2.0 and social networking, has provided new cost-effective vehicles for access to expertise.
      • Experts become more visible
      • A wide array of people with experience becomes available
  • 7. 4. Boundary Spanning
    • Collaboration is the fountain of innovation. Global companies report that more profitable new ideas come from the boundaries—partners, suppliers and customers.
    • When people actively share knowledge within and across boundaries, actionable knowledge results.
      • R&D talking to market research and sales people
      • Technical experts supporting field people
    • Communities of practice can be structured to enable innovation.
      • Communities of practice around a body of knowledge, industry or product
  • 8. 5. Making Knowledge Workers More Efficient
    • Highly-paid people are spending too much time looking for information.
    • Estimates in two of APQC’s past studies indicate up to 20% of R&D or engineering time is spent looking for existing information and knowledge.
    • KM can help manage content so that access is easier and faster, for better results