E-mail Basics By Richard Merino & Keith McVean

Has anybody used e-mail before? Is there anything in particular you are hoping to learn?

Has anybody used e-mail before?

Is there anything in particular you are hoping to learn?

Today we’re going to cover: What is e-mail Where can you get an e-mail address How to read e-mail How to send e-mail What are the different types of e-mail How to use an address book Junk mail (a.k.a. spam) Security issues Etiquette Feedback (Don’t forget to give us feedback!)

Today we’re going to cover:

What is e-mail

Where can you get an e-mail address

How to read e-mail

How to send e-mail

What are the different types of e-mail

How to use an address book

Junk mail (a.k.a. spam)

Security issues

Etiquette

Feedback (Don’t forget to give us feedback!)

Yahoo Mail The training purposes today we have signed up everybody for a free Yahoo mail account This was done to provide common ground for everybody to learn the basics of e-mail The basic concepts that will be covered for Yahoo mail will be the same for any e-mail client or service You are not obligated in any way to use the Yahoo e-mail account after today all though you’re more than welcome to

The training purposes today we have signed up everybody for a free Yahoo mail account

This was done to provide common ground for everybody to learn the basics of e-mail

The basic concepts that will be covered for Yahoo mail will be the same for any e-mail client or service

You are not obligated in any way to use the Yahoo e-mail account after today all though you’re more than welcome to

Warning! These instructions are going to cover the current Yahoo Mail (currently the largest free e-mail provider) Over time this service will change in appearance and functionality Your screen may look different at home than what the screens look like in these screen shots The concepts taught in this workshop can be applied to any e-mail program or service

These instructions are going to cover the current Yahoo Mail (currently the largest free e-mail provider)

Over time this service will change in appearance and functionality

Your screen may look different at home than what the screens look like in these screen shots

The concepts taught in this workshop can be applied to any e-mail program or service

What is E-mail? E-mail is a message that you send via the Internet from one person to another that usually arrives in minutes if not seconds E-mail can also include pictures, sounds, and other types of files which you can add onto an e-mail known as an attachment If you have Internet access there is no further cost to using e-mail All e-mail has a sender (“from”) and a receiver (“to”) Senders and receivers need an e-mail address that has a username (1.) , an at symbol (2.) , and a domain (3.) [email_address] 1. 2. 3.

E-mail is a message that you send via the Internet from one person to another that usually arrives in minutes if not seconds

E-mail can also include pictures, sounds, and other types of files which you can add onto an e-mail known as an attachment

If you have Internet access there is no further cost to using e-mail

All e-mail has a sender (“from”) and a receiver (“to”)

Senders and receivers need an e-mail address that has a username (1.) , an at symbol (2.) , and a domain (3.)

Two Examples of E-mails

Junk Mail (A.K.A. Spam) Unsolicited e-mail (i.e. junk mail) that tries to sell you something is called spam Spammers typically get your e-mail address from free services or software the require you to register with your e-mail address To avoid spam be careful whom you provide your e-mail address to Always delete junk mail before opening it – never open it

Unsolicited e-mail (i.e. junk mail) that tries to sell you something is called spam

Spammers typically get your e-mail address from free services or software the require you to register with your e-mail address

To avoid spam be careful whom you provide your e-mail address to

Always delete junk mail before opening it – never open it

Different Formats of E-mail E-mail comes in one of two formats – plain text or HTML HTML can have pictures, music, or anything else embedded in the body while plain text can only have text Regardless of format any type of file can be attached Be aware that not everybody can read HTML formatted e-mails all though all most all e-mails today are HTML formatted Plain Text HTML

E-mail comes in one of two formats – plain text or HTML

HTML can have pictures, music, or anything else embedded in the body while plain text can only have text

Regardless of format any type of file can be attached

Be aware that not everybody can read HTML formatted e-mails all though all most all e-mails today are HTML formatted

Internet Service Providers (ISPs) typically include a free e-mail address with your service There are many free services that will provide e-mail service. The three most popular free e-mail providers are 1 (in order of popularity): Yahoo http://mail.yahoo.com Hotmail (Microsoft) http://www.hotmail.com Gmail (Google) http://www.gmail.com 1. http://www.hitwise.com/datacenter/rankings.php Note : If you switch ISPs any e-mail addresses you get with your ISP is lost. This is why some people prefer to use free e-mail services such as Hotmail instead of the e-mail provided by their ISP

Internet Service Providers (ISPs) typically include a free e-mail address with your service

There are many free services that will provide e-mail service. The three most popular free e-mail providers are 1 (in order of popularity):

Yahoo http://mail.yahoo.com

Hotmail (Microsoft) http://www.hotmail.com

Gmail (Google) http://www.gmail.com

How To Check Your E-mail Visit mail.yahoo.com Enter: Username (your Yahoo ID in this case) Password Click “Sign In” This will bring you to this screen 1. 2. 3.

Visit mail.yahoo.com

Enter:

Username (your Yahoo ID in this case)

Password

Click “Sign In”

This will bring you to this screen

How To Read E-mail To read your e-mail: Click the inbox Click on the bolded text of the e-mail you wish to read Read your e-mail 1. 2. 3.

To read your e-mail:

Click the inbox

Click on the bolded text of the e-mail you wish to read

Read your e-mail

Received E-mail When you get an e-mail you have several options Reply to it Forward it (i.e. send a copy to somebody else) Get rid of it (delete it) Mark it as spam (i.e. junk mail) 1. 2. 3. 4.

When you get an e-mail you have several options

Reply to it

Forward it (i.e. send a copy to somebody else)

Get rid of it (delete it)

Mark it as spam (i.e. junk mail)

Reply To An E-mail To reply to a message you are reading is a three step process: Click the reply button Type your response Click the send button 1. 2. 3.

To reply to a message you are reading is a three step process:

Click the reply button

Type your response

Click the send button

Forward An E-mail To forward any e-mail is a Select the e-mail you want to forward Click on the forward button Enter the e-mail address you want to forward the e-mail to Click send 1. 2. Note : If you want to forward an e-mail to more than one person put a comma in between the e-mail addresses. For example: abc@abc.com, 123@abc.com 3. 4.

To forward any e-mail is a

Select the e-mail you want to forward

Click on the forward button

Enter the e-mail address you want to forward the e-mail to

Click send

Delete An E-mail There are a lot of reasons you may not want to keep an e-mail any more (i.e. you’ve read it, it wasn’t important, etc.) To delete any e-mail: Select the e-mail you want to delete Click delete Deleted e-mails go to your trash bin where they will stay there for a time before being deleted permanently (similar to your recycle bin in Windows) 1. 2.

There are a lot of reasons you may not want to keep an e-mail any more (i.e. you’ve read it, it wasn’t important, etc.)

To delete any e-mail:

Select the e-mail you want to delete

Click delete

Deleted e-mails go to your trash bin where they will stay there for a time before being deleted permanently (similar to your recycle bin in Windows)

Mark An E-mail Spam Marking an e-mail spam permanently deletes the junk e-mail and flags anything from that same person as possible junk To mark any e-mail spam: Select the e-mail you suspect is spam Click on the spam button 1. 2.

Marking an e-mail spam permanently deletes the junk e-mail and flags anything from that same person as possible junk

To mark any e-mail spam:

Select the e-mail you suspect is spam

Click on the spam button

How To Send E-mail (1/2) To send an e-mail: Click New E-mail Enter the e-mail address you want to send the e-mail to Enter a short, descriptive subject for your e-mail Enter your message Click send Typically a copy of anything you send will be saved in the “send” folder Note : The rest of the screen shots are on the next page! 1.

To send an e-mail:

Click New E-mail

Enter the e-mail address you want to send the e-mail to

Enter a short, descriptive subject for your e-mail

Enter your message

Click send

Typically a copy of anything you send will be saved in the “send” folder

How To Send E-mail (2/2) Try sending yourself an e-mail! 2. 3. 4. 5. Click Send

Try sending yourself an e-mail!

How To Use An Address Book An address book is where you store contact information like e-mail addresses of people you want to contact later There are several ways to add somebody to your address book: Add somebody who’s sent you an e-mail Add an e-mail address as you’re e-mailing Adding directly into the address book

An address book is where you store contact information like e-mail addresses of people you want to contact later

There are several ways to add somebody to your address book:

Add somebody who’s sent you an e-mail

Add an e-mail address as you’re e-mailing

Adding directly into the address book

Add Somebody Who’s Sent You An E-mail To add the contact information to your address book of some- body that has sent you an e-mail: Click Add Enter the contact’s information Click Save Note : You can use your address book to store more than e-mail addresses. Mailing address, phone numbers, birthdays, etc. can all be stored 3. 2. 1.

To add the contact information to your address book of some- body that has sent you an e-mail:

Click Add

Enter the contact’s information

Click Save

Add An E-mail Address As You’re E-mailing To add an e-mail address you’re e-mailing: Type and send your message Add any additional contact information you want to store Click Ok 1. 2. 3.

To add an e-mail address you’re e-mailing:

Type and send your message

Add any additional contact information you want to store

Click Ok

Adding Directly Into The Address Book To add directly into the address book: Click Contacts Click Add Contact Enter the contact information Click Save 1. 2. 3. 4.

To add directly into the address book:

Click Contacts

Click Add Contact

Enter the contact information

Click Save

Using Your Address Book Using your address book: Click The To Field Select the person you want to e-mail Click Ok 1. 2. 3.

Using your address book:

Click The To Field

Select the person you want to e-mail

Click Ok

Security Issues Only open e-mail from sources you know and trust Be extra cautious with opening attachments, even from sources you do trust, as they may contain viruses Sometimes criminals will attempt to trick you into giving either money or personal information (i.e. name, bank account, PIN number, etc.)

Only open e-mail from sources you know and trust

Be extra cautious with opening attachments, even from sources you do trust, as they may contain viruses

Sometimes criminals will attempt to trick you into giving either money or personal information (i.e. name, bank account, PIN number, etc.)

Etiquette Always provide a short, accurate subject Don’t necessarily forward jokes or chain e-mails to all your friends Keep in mind that who you send your e-mail to may not be the only person who sees it (i.e. they can forward it on to people) Generally sending racist, discriminatory, or sexually explicit e-mails may not be a good idea

Always provide a short, accurate subject

Don’t necessarily forward jokes or chain e-mails to all your friends

Keep in mind that who you send your e-mail to may not be the only person who sees it (i.e. they can forward it on to people)

Generally sending racist, discriminatory, or sexually explicit e-mails may not be a good idea

Your E-mail Yahoo E-mail Username Password E-mail Address