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Utilizing Library Space For Learning Opportunities


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  • 1. Utilizing Library Space for Learning Opportunities
    Kathy Crowe
    Associate Dean for Public Services
    Mike Crumpton
    Assistant Dean for Administrative Services
    University of North Carolina at Greensboro
  • 2. Jackson Library - UNCG
  • 3. Developing Learning Spaces
    Environmental Scan
    Assessment of how students use space
    Assessment of what students need
    Changes and updates
    Renovation process and planning
    Challenges of developing and protecting learning spaces in the facility
  • 4. Status of Space Situation
    Library consists of 3 story main building built in 1950 and a 9 story book tower added in 1970’s
    131,705 sq ft of space at capacity
    Seating for 849 reduced by 50% last 5 years
    Collection runs full, incoming acquisitions outpacing withdrawals
    Student requests are for group study areas with tools for collaborative work
    Quality of instruction affected by small space
  • 5. Updating and Improving Space
    Information Commons
    Group floors/quiet floors
    24/5 space
    Food/drink allowed
    Connector in 2006
  • 6. Changes in Learning/Studying
    Active vs. Reflective
    Group vs. Individual
    Technology Enhancements
    Environmental influence
    Access to resources
  • 7. Needs for Future Learning Opportunities
    Create a larger instruction lab
    Expand collaboratories and group spaces
    Develop a Learning Commons
    Expand service areas to include newsroom, in-house vending, expanded copy center
    Expand Archives space
    Reduce and relocate Government Documents
    Reduce size of Reference collection
  • 8. First Assess!
    Objective view of space attributes and abilities matched to requested needs
    Considered adjacencies, traffic flow, accessibility, functions and use of space
    Programming expressed in user’s voice based on experience and tasks
    Schematic design put concepts into visual format for better understanding
    Addressed the price of re-purposing
  • 9. Why assess?
    Gain hard data to present to consultant for programming ideas related to renovations
    Gain data on how students’ satisfaction and use of the building
    Gain data to present to University Administration for funding requests
    Consider changes to technology policies and actions to library space
    Determine future needs
  • 10. Changes in Functionality
    • SuperLab – needed for convenience
    • 11. Wireless – highly used, but need more space
    • 12. Instruction – class and individual, grown significantly but needs more space
    • 13. Food and Drink – keeps students in library to work
    • 14. Increase in student population (16% over last 5 years) – natural facility on campus to feel the increase
    • 15. Increase in higher degree level research needs
  • Ray Oldenburg’s Third Place
    Public places on neutral ground where people can gather and interact. In contrast to first places (home) and second places (work), third places allow people to put aside their concerns and simply enjoy the company and conversation around them.
    They promote social equality by leveling the status of guests, provide a setting for grassroots politics, create habits of public association, and offer psychological support to individuals and communities.
  • 16. Where do they study?
    Which areas
    Comfy furniture or tables
  • 17. How do they study?
  • 18. What are they using?
    Library materials or their own
    Library computers or laptops
  • 19. Three Assessment Activities
    In-house survey
    Observational studies
    Focus groups
  • 20. In-house Survey
    November 2007
    Jackson and Music
    Set up table in Library
    Staffed with students
    600 responses!
  • 21. What they do
  • 22. How often they come
  • 23. How long they stay
  • 24. When they come
  • 25. Observational Study
    22 observations with checklist
    One week in March 2008
    Various times of day and evening
    LIS student used it as a practicum project
  • 26. When they’re here
  • 27. Furniture preferences
    Group Floor
    Quiet Floor
  • 28. Alone vs. Groups
    Group floor
    Quiet Floor
  • 29. Alone vs. Groups
    Reading Room
    Information Commons
  • 30. Computer usage
    Reference Room
    Information Commons
  • 31. Using Materials
    Reference Room
    Reading Room
  • 32. Focus Groups
    emails to student groups,
    posters, flyers
    Offered itunes card as gift
    Offered refreshments
  • 33. Focus Groups
    Six sessions in April 2008
    Good mix of undergraduates, graduate students and subject areas, ages, off-campus and on-campus
    Took notes and transcribed
    Used LIS practicum student again
    Part of discussion was showing space consultant’s first concept drawing
  • 34. Questions Asked
    How often they come and when?
    Entrance they use?
    What do they do?
    What’s good, what needs improvement?
    Role of the Library?
    Concept drawing
    Indentify major changes for feedback
    Esthetics of specific areas, i.e. circ desk, basement, SuperLab
  • 35. Concept Drawings
  • 36. Student Feedback
    Library is an important place to study and learn
    Both group space and quiet space important
    Most students use their own materials
    Don’t want to carry their laptops around
    A variety of furniture and spaces are needed
    Not getting instruction at freshman level
    Online resources particularly important to grad student
  • 37. Summarized Responses
    Circ Desk not
    easily assessable
    Superlab is needed
    but as convenience,
    would go further to use
    Food and drink important
    for using library
    Love collaboratories…
    Need more!
    Librarians helpful
    but group instruction
    suffers from lack of space
    Basement creepy
    and dark
  • 38. Other Useful Info
    Lack of awareness of some services
    Software on Library computers
    Printing options
    Copy center type services
    Carrels and lockers
    IM assistance
    Materials not as important to undergrads
    Two entrances create traffic flow and communication opportunity
    Students expect us to be there
  • 39. Effect on Space Planning
    Feedback and ideas carried into second concept drawing and final report
    Evidence of library more important for space rather than materials
    Comforts and conveniences important for ownership of space
    Library can be host to other service points with expectations of compliance
    Library is important to total educational experience and should be presented as such
  • 40. Actions Taken (2008)
    Expanded collaboratories
    Increased popular furniture options
    Began laptop checkout in Fall 2008
    Opened carrel checkout to all students
    Added vending options
    Expanded 24/5 available space
    Targeted marketing of IM, collaboratories and other services
    Added Messaging Board
  • 41. Furniture and Service
  • 42. Addressing Multiple Learning Space Needs
  • 43. Summary of Process
    Space needs and problems identified
    Space consultant hired
    Survey of student space needs conducted
    Observation studies of behavioral related traits conducted
    Focus group activity conducted with space consultant’s first concept drawing
    Space consultant’s revised second drawing compared to assessment data
  • 44. Summary of Process “continued”
    Staff feedback gathered from each concept presentation including assessment data
    Space consultant issued final report and recommendations
    Changes identified that were affordable outside of remodel executed summer ’08
    Proposal presented to Dean’s Council with request for funding assistance for major work and changes
    Assessment data summarized for staff
  • 45. Next steps?
    Phase One of renovation started
    Programming, schematic design, design development
    Renovate Archives space
    Renovate Basement to service space
    Collaborate with IT to develop Learning Commons
    Continue assessment activities to evaluate and plan for learning spaces
  • 46. LibQual+ 2008 more assessment!
    Administered for 3 weeks in October and November 2008
    1,986 total responses
    18% response rate
    Library as Place important to undergraduates
    Library space that inspires study and learningidentified as an “opportunity” in quantitative results
  • 47. LibQual + Overall mean
  • 48. Comparison to other UNC schools
  • 49. LibQual+ qualitative responses
    Over 700 comments
    Analyzed with Atlas TI
    Enthused over 24/5, collaboratories, improved physical spaces
    Lack of quiet individual study space a major concern especially with graduate students
    Some dissatisfaction over general environment
  • 50. Institutional Effectiveness
    Measuring outcomes 2009 vs. 2008
    24/5 increased on average 154%
    Laptop lending increased 85%
    Streamlined public computer use
    Increase in other services
    Study carrels
    Copy services
    Redesign of website
    Gate counts increased 42% 2005-09
  • 51. Follow-up focus groups
    Nine focus groups in April 2009 with 53 participants
    Recruited by emails to student organizations, flyers around campus, student advisory group
    Offered $10 food services card
  • 52. Focus Groups 2009
    Sought feedback on improvements
    Focused on learning environment and space attributes
    Asked them to identify future needs
    Used LIS students to take notes
    Used Atlas TI to code transcripts
  • 53. Focus group results
    24/5 expansion very popular
    Like café booths on group floors
    Collaboratories and group areas very popular
    Vending appreciated
    Many found the Library’s environment conducive to study
    Destination point for undergraduates
    Laptop checkout popular
  • 54. Focus group results
    Confirmed that quiet space needed-especially by graduate students
    Professors don’t always recommend library space
    Concern over differing policies in Superlab
    Don’t notice message board
    Lack of awareness about carrels and lockers
    Desire for more up-to-date appearance
  • 55. Communicating to Staff
    Keeping in the loop
    Don’t underestimate staff interest in project
    Involve at all levels
    Make sure actions are transparent
    Share ownership of results and feedback
  • 56. Campus Priorities and Plans
    Library Addition
    UNCG has identified the expansion of Jackson Library as one of its top priorities. The proposed design:
    Expanding the tower for book stacks.
    Create a new center of academic and student life.
    Secondary transit hub will be adjacent to Jackson Library addition reinforcing the critical role of the building to the life of the campus.
    Public spaces of the library should be located in conjunction with the transit hub.
  • 57. Existing Main and Tower
    Proposed Library Addition
  • 58. Planned Learning Spaces
    Phase one in construction design phase
    Phase two in schematic design phase
    Programming completed with user groups
    Partnership established with IT department
    Internal committee establishing timeline and work plan for staff based activities
    Communication and protection of services important during planning stages
  • 59. Basement Schematic Design
    Newsroom concept
    Central Service Point
  • 60. Larger Inst Lab
    Collaborative Service Desk
  • 61. Summary of Activities
    Identify changes in learning space needs
    Analyze space situation
    Develop options and improvement needs
    Assessment is important
    Focus groups
    Design Process
  • 62. Closing Comments
    Budget concerns
    Looking at partners/options
    Information literacy skills in UNCG strategic planning
    General Education revision
    Evidence-based campus goals
  • 63. Questions and discussion
  • 64. Notes