0
Using Evidence to Develop
Library Learning Spaces
Shanghai University of Finance and
Economics
January, 2014
Kathryn Crowe...
About UNCG
• Public University
• University of North Carolina system
• ~17,000 students
~14,000 undergraduate
~3,000 gradu...
About the University Libraries
• Jackson Library
• Schiffman Music
Library
• 1.2 million book
volumes
• 37,000+ esubscript...
Jackson Library Space
• 3-story section built in
1950 and 9 story
book tower added in
1970’s
• 131,705 sq ft of space
at c...
Libraries’
mission
statement
Provide quality
information services,
systems, facilities
and learning
environments from
whic...
Repurposing space
From stacks…

…to learning spaces and
services
Formal Learning Spaces
Informal Learning Spaces
Students
speak!

Surveys
Focus groups
Observation studies
Student Libraries’
Advisory Council
Suggestion box
Interior Arch...
Three Assessment Activities
2007-09
• In-house survey
• Observational
studies
• Focus groups
In-house Survey
•
•
•
•

November 2007
Staffed table in Library
Provided giveaways
600 responses!
What they do
328

275

227

178
143

Used a computer in Studied or worked Used a quiet space Just walked through Met a gro...
How often they come
269
213

89

25
Once per week

2-3 times per week

4 or more times per week

No answer
How long they stay
184

174

103

102

63

In and out

10-15 minutes

An hour

2-3 hours

More than 3
hours
When they come
363

260
238

103

Mornings

Afternoons

Evenings

95

Late Night

Weekends
Observational Study
• 22 observations with checklist
• One week in March 2008
• Various times of day and evening
When they’re here
Reading Room
32
29

23

28

23

22

19

19
17

12

13

16

15

13

12

11
8

2

28

3

15
Furniture preferences
Group Floor

Quiet Floor

Using tables

Using tables

Using carrels

Using carrels

Using comfortabl...
Alone vs. Groups
Group floor

Quiet Floor

Working alone

Working alone

Working in small groups

Working in small groups
...
Focus Groups Spring 2008
•
•
•
•
•

Six sessions w/ mix of students
When they come? How often?
What do they do?
What works...
Student Feedback
• Important place to study and learn
• Need both group and quiet space with a
variety of furniture
• Use ...
Actions Taken (2008)
• Expanded group studies
• Purchased new furniture
• Began laptop checkout
Fall 2008
• Opened carrel ...
Follow-up Focus Groups 2009
• 24/5 expansion very
popular
• Café booths and group
studies very popular
• Vending appreciat...
And the numbers proved it!
• Increases 2008-2009
– 24/5 increased on average 154%
– Laptop lending increased 85%
– Chat qu...
A look at our learning spaces!
Computer areas
Group Studies
Quiet areas
Checkout Desk
Always staffed
(including 24/5)
Checkout materials
and technology

Assistance finding
materials and using
th...
Reference and
Instructional
Services
Research
assistance in
building and online
In-depth
consultations
Information literac...
Classroom in Jackson Library
Faculty Research Rooms
Hodges Special
Collections and
University
Archives
Manuscripts
Rare Books
University Archives
Exhibits
Instruction
Digital...
Hodges Special Collections and
University Archives
Coble Meeting Room

Research Room
Libraries’ space project 2012
• Collaborated with Interior Architecture
class spring 2012
• Examined Jackson Library and S...
Schiffman
Music Library
Serves School of
Music Theatre
and Dance
Scores,
recordings and
music materials
Schiffman Music Library
Before

After
Digital Media Commons
• Conducted needs assessment survey in
2010
• Confirmed that there was no assistance at
UNCG for stu...
Digital Media
Commons
Lower Level
Jackson
Library
Multimedia projects
Films
Podcasts
Power Point
Web pages
Multimedia soft...
Open computer areas
Editing rooms
Consultation Rooms
Presentation Practice Room
Open group areas
Increased Libraries Usage 2008-2013
•
•
•
•

Gate counts
Laptop checkout
24/5 head counts
Chat questions

•
•
•
•

14%
447...
Assessment LibGuide
• http://uncg.libguides.com/libassessment
Questions and comments
Upcoming SlideShare
Loading in...5
×

Using Evidence to Develop Library Learning Spaces

125

Published on

Published in: Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
125
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
5
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "Using Evidence to Develop Library Learning Spaces"

  1. 1. Using Evidence to Develop Library Learning Spaces Shanghai University of Finance and Economics January, 2014 Kathryn Crowe Associate Dean for Public Services University of North Carolina at Greensboro
  2. 2. About UNCG • Public University • University of North Carolina system • ~17,000 students ~14,000 undergraduate ~3,000 graduate • 1,000 faculty
  3. 3. About the University Libraries • Jackson Library • Schiffman Music Library • 1.2 million book volumes • 37,000+ esubscriptions • 500 databases • Approximately 100 faculty and staff
  4. 4. Jackson Library Space • 3-story section built in 1950 and 9 story book tower added in 1970’s • 131,705 sq ft of space at capacity – Seating for 849 reduced by 50% in early 2000’s – Library very popular place for students to study
  5. 5. Libraries’ mission statement Provide quality information services, systems, facilities and learning environments from which the University community will gather information and conduct research
  6. 6. Repurposing space From stacks… …to learning spaces and services
  7. 7. Formal Learning Spaces
  8. 8. Informal Learning Spaces
  9. 9. Students speak! Surveys Focus groups Observation studies Student Libraries’ Advisory Council Suggestion box Interior Architecture project
  10. 10. Three Assessment Activities 2007-09 • In-house survey • Observational studies • Focus groups
  11. 11. In-house Survey • • • • November 2007 Staffed table in Library Provided giveaways 600 responses!
  12. 12. What they do 328 275 227 178 143 Used a computer in Studied or worked Used a quiet space Just walked through Met a group to the library (other on a project by to study study or work on a than the Superlab) myself project
  13. 13. How often they come 269 213 89 25 Once per week 2-3 times per week 4 or more times per week No answer
  14. 14. How long they stay 184 174 103 102 63 In and out 10-15 minutes An hour 2-3 hours More than 3 hours
  15. 15. When they come 363 260 238 103 Mornings Afternoons Evenings 95 Late Night Weekends
  16. 16. Observational Study • 22 observations with checklist • One week in March 2008 • Various times of day and evening
  17. 17. When they’re here Reading Room 32 29 23 28 23 22 19 19 17 12 13 16 15 13 12 11 8 2 28 3 15
  18. 18. Furniture preferences Group Floor Quiet Floor Using tables Using tables Using carrels Using carrels Using comfortable chairs Using comfortable chairs 22% 31% 46% 14% 64% 23%
  19. 19. Alone vs. Groups Group floor Quiet Floor Working alone Working alone Working in small groups Working in small groups Working in large groups Working in large groups 0% 21% 22% 32% 79% 46%
  20. 20. Focus Groups Spring 2008 • • • • • Six sessions w/ mix of students When they come? How often? What do they do? What works well, what doesn’t? Impact of Library
  21. 21. Student Feedback • Important place to study and learn • Need both group and quiet space with a variety of furniture • Use their own materials • Don’t want to carry their laptops • Online resources particularly important to graduate students
  22. 22. Actions Taken (2008) • Expanded group studies • Purchased new furniture • Began laptop checkout Fall 2008 • Opened carrel checkout to all students • Added vending • Expanded 24/5 space • Targeted marketing of IM, collaboratories and other services
  23. 23. Follow-up Focus Groups 2009 • 24/5 expansion very popular • Café booths and group studies very popular • Vending appreciated • Library’s environment conducive to study • Destination point for undergraduates • Laptop checkout popular
  24. 24. And the numbers proved it! • Increases 2008-2009 – 24/5 increased on average 154% – Laptop lending increased 85% – Chat questions increased 146% – Gate counts increased 42% 2005-09 • Will repeat study in 2014
  25. 25. A look at our learning spaces!
  26. 26. Computer areas
  27. 27. Group Studies
  28. 28. Quiet areas
  29. 29. Checkout Desk Always staffed (including 24/5) Checkout materials and technology Assistance finding materials and using the building
  30. 30. Reference and Instructional Services Research assistance in building and online In-depth consultations Information literacy instruction
  31. 31. Classroom in Jackson Library
  32. 32. Faculty Research Rooms
  33. 33. Hodges Special Collections and University Archives Manuscripts Rare Books University Archives Exhibits Instruction Digital resources Programs
  34. 34. Hodges Special Collections and University Archives Coble Meeting Room Research Room
  35. 35. Libraries’ space project 2012 • Collaborated with Interior Architecture class spring 2012 • Examined Jackson Library and Schiffman Music Library • Provided staff presentations • Posted projects with recommendations on blogs • Informed new furniture selections for Schiffman Library
  36. 36. Schiffman Music Library Serves School of Music Theatre and Dance Scores, recordings and music materials
  37. 37. Schiffman Music Library Before After
  38. 38. Digital Media Commons • Conducted needs assessment survey in 2010 • Confirmed that there was no assistance at UNCG for students for media projects • 70% of respondents indicated they would have appreciated help • Opened Digital Media Commons fall 2012
  39. 39. Digital Media Commons Lower Level Jackson Library Multimedia projects Films Podcasts Power Point Web pages Multimedia software Using media critically and effectively
  40. 40. Open computer areas
  41. 41. Editing rooms
  42. 42. Consultation Rooms
  43. 43. Presentation Practice Room
  44. 44. Open group areas
  45. 45. Increased Libraries Usage 2008-2013 • • • • Gate counts Laptop checkout 24/5 head counts Chat questions • • • • 14% 447% 40% 121%
  46. 46. Assessment LibGuide • http://uncg.libguides.com/libassessment
  47. 47. Questions and comments
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×