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Adaptability: The TrueKey to Accessibility andUsability?                  Karen Mardahl                 4 October 2012    ...
kmardahl at http://www.flickr.com/photos/kmardahl/4854113515/ CC BY-SA 2.0
kmardahl at http://www.flickr.com/photos/kmardahl/5290157230/ CC BY-SA 2.0
Man vyi at http://commons.wikimedia.org/wiki/File:Giant%27s_Causeway_2006_40.jpg public domain
The International Classification ofFunctioning, Disability and Health (ICF) fromWorld Health Organization (WHO)“acknowledge...
vastateparksstaff athttp://commons.wikimedia.org/wiki/File:Extended_picnic_table_campground.jpg CC-BY-2.0
mediadeo at http://commons.wikimedia.org/wiki/File:Snow_wheelchair.jpg CC-BY-SA-2.0
Engineering for Change athttp://commons.wikimedia.org/wiki/File:Leveraged_wheelchair_Kenya.jpg CC-BY-SA-2.0Background: htt...
http://www.flickr.com/photos/mroche/5414095073/Mick Roche at http://www.flickr.com/photos/mroche/5414095073/ CC BY-SA 2.0
mjmonty at http://www.flickr.com/photos/mjmonty/5087474397/ CC-BY-2.0
http://www.flickr.com/photos/veeliam/5095362394/
Eddau athttp://commons.wikimedia.org/wiki/File:Non-wheelchair_Ramp_IMG_0908.JPG public domain
Niklas Bildhauer/Gerolsteiner91 athttp://commons.wikimedia.org/wiki/File:Public_phone_vandalism.JPG CC-BY-SA-3.0,2.5,2.0,1.0
When universal designprocesses fail to include,consult with, and listen to thepeople we are actuallydesigning for, we also...
A project of Dana Chisnell and www.civicdesigning.org/fieldguides -work licensed by CC BY-NC-ND3.0
A project of Dana Chisnell and www.civicdesigning.org/fieldguides -work licensed by CC BY-NC-ND3.0
W3C WAIWCAGUAAGATAG
Petteri Sulonen athttp://commons.wikimedia.org/wiki/File:Sign_language_interpreter.jpg cc-by-2.0
Buster Benson at http://commons.wikimedia.org/wiki/File:Poetry_reading_sign_language_interpreter.jpg cc-by-sa-2.0
"The reason why the universe iseternal is that it does not live foritself; it gives life to others as ittransforms." - Lao...
                                                                                                                        ...
yeowatzup at http://www.flickr.com/photos/yeowatzup/2052078571/ CC-BY-2.0 “Mangled Starfish, Alona Beach, Panglao Island, Ph...
$€£¥?Bug cost chart from http://blogs.windriver.com/vxworks/device-management/
Photo © 2008 Shawn Lawton Henry. All Rights Reserved.
By permission (c) LisaHerrod at http://www.flickr.com/photos/lisaherrod/3436909765
“So long as a web-basedsystem is inaccessible, itsuffers from qualityproblems and we shouldfocus on quality.”             ...
Tup Wanders at http://commons.wikimedia.org/wiki/File:Scaffolding_Berlin2.jpg CC-BY-2.0
Movingsaletoday at http://commons.wikimedia.org/wiki/File:Jackson%27s_Chameleon_2_edit1.jpg public domain
Thank you for listening, #TCUK! Questions?@kmdk / @stcaccesshttp://www.mardahl.dk http:/about.me/kmdk
Adaptability: The True Key to Accessibility and Usability? #TCUK12
Adaptability: The True Key to Accessibility and Usability? #TCUK12
Adaptability: The True Key to Accessibility and Usability? #TCUK12
Adaptability: The True Key to Accessibility and Usability? #TCUK12
Adaptability: The True Key to Accessibility and Usability? #TCUK12
Adaptability: The True Key to Accessibility and Usability? #TCUK12
Adaptability: The True Key to Accessibility and Usability? #TCUK12
Adaptability: The True Key to Accessibility and Usability? #TCUK12
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Adaptability: The True Key to Accessibility and Usability? #TCUK12

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UPDATE: "Transcript" at http://www.mardahl.dk/2012/10/09/musings-on-accessibility-and-usability-my-tcuk12-keynote/
Slides for my keynote presentation on 4 Oct. 2012 at TCUK12 - http://www.technicalcommunicationuk.com/. Inspired by the Web Adaptability idea at by http://ukwebfocus.wordpress.com/2009/07/20/from-web-accessibility-to-web-adaptability-a-summary/ Audio coming later.

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  • Engineering for Change at http://commons.wikimedia.org/wiki/File:Leveraged_wheelchair_Kenya.jpg CC-BY-SA-2.0\nBackground: https://www.engineeringforchange.org/solution/library/view/detail/Health/S00064\n
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  • Transcript of "Adaptability: The True Key to Accessibility and Usability? #TCUK12"

    1. 1. Adaptability: The TrueKey to Accessibility andUsability? Karen Mardahl 4 October 2012 #TCUK12
    2. 2. kmardahl at http://www.flickr.com/photos/kmardahl/4854113515/ CC BY-SA 2.0
    3. 3. kmardahl at http://www.flickr.com/photos/kmardahl/5290157230/ CC BY-SA 2.0
    4. 4. Man vyi at http://commons.wikimedia.org/wiki/File:Giant%27s_Causeway_2006_40.jpg public domain
    5. 5. The International Classification ofFunctioning, Disability and Health (ICF) fromWorld Health Organization (WHO)“acknowledges that every human beingcan experience a decrement in health andthereby experience some degree ofdisability. Disability is not something thatonly happens to a minority of humanity. TheICF thus ‘mainstreams’ the experience ofdisability and recognises it as a universalhuman experience.” http://www.who.int/classifications/icf/en/
    6. 6. vastateparksstaff athttp://commons.wikimedia.org/wiki/File:Extended_picnic_table_campground.jpg CC-BY-2.0
    7. 7. mediadeo at http://commons.wikimedia.org/wiki/File:Snow_wheelchair.jpg CC-BY-SA-2.0
    8. 8. Engineering for Change athttp://commons.wikimedia.org/wiki/File:Leveraged_wheelchair_Kenya.jpg CC-BY-SA-2.0Background: https://www.engineeringforchange.org/solution/library/view/detail/Health/S00064
    9. 9. http://www.flickr.com/photos/mroche/5414095073/Mick Roche at http://www.flickr.com/photos/mroche/5414095073/ CC BY-SA 2.0
    10. 10. mjmonty at http://www.flickr.com/photos/mjmonty/5087474397/ CC-BY-2.0
    11. 11. http://www.flickr.com/photos/veeliam/5095362394/
    12. 12. Eddau athttp://commons.wikimedia.org/wiki/File:Non-wheelchair_Ramp_IMG_0908.JPG public domain
    13. 13. Niklas Bildhauer/Gerolsteiner91 athttp://commons.wikimedia.org/wiki/File:Public_phone_vandalism.JPG CC-BY-SA-3.0,2.5,2.0,1.0
    14. 14. When universal designprocesses fail to include,consult with, and listen to thepeople we are actuallydesigning for, we also fail todesign effectively. – Lisa Herrod http://scenariogirl.com/inclusive-design/the-social-model-of-disability
    15. 15. A project of Dana Chisnell and www.civicdesigning.org/fieldguides -work licensed by CC BY-NC-ND3.0
    16. 16. A project of Dana Chisnell and www.civicdesigning.org/fieldguides -work licensed by CC BY-NC-ND3.0
    17. 17. W3C WAIWCAGUAAGATAG
    18. 18. Petteri Sulonen athttp://commons.wikimedia.org/wiki/File:Sign_language_interpreter.jpg cc-by-2.0
    19. 19. Buster Benson at http://commons.wikimedia.org/wiki/File:Poetry_reading_sign_language_interpreter.jpg cc-by-sa-2.0
    20. 20. "The reason why the universe iseternal is that it does not live foritself; it gives life to others as ittransforms." - Lao Tzu. (From a May 2012 AccessU presentation by Molly Holzschlag)
    21. 21.     LEVEL UP ROOM FOR HAMMER OF ELIXIR OF BAG OF NEWBIES IMPROVEMENT REALIT Y EMPATHY SHINY THINGS +10 BONUS New starters have a chance at changing culture before the culture Gently expand the audiences changes them. Build their awareness awareness of the world of access and empathy and get them while Hard-hitting reality checks can Attract attention and engagement requirements, through showing quickly build awareness, by with incentives such as skills they’re f resh - target the induction examples they can relate to and the Make them care by emphasizing the and training programs, and even go highlighting the problems and human experience of accessibility. enhancement, to answer that unasked benefits of improved access. real-world implications. Give question ‘What ’s in it for me?’ to the source, the schools that teach Focus on the impact on the individual the skills. immediate actions they can take. rather than just on the disability. Use as first choice for audiences Use to spark interest, when likely to get overwhelmed and block Use carefully and only if audience is conf ronted with looks of boredom or Use to get to f resh starters early out any negative messages. Use regularly to demonstrate the before they become indoctrinated. the type that can handle the shock. inclusive nature of accessibility. indifference. ATTITUDE ADJUSTERS ATTITUDE ADJUSTERS ATTITUDE ADJUSTERS ATTITUDE ADJUSTERS ATTITUDE ADJUSTERS  CLOAK OF WEAPON OF MASS BOOTS OF SHIELD OF BADGES OF VISIBILIT Y INSTRUCTION ENCOURAGEMENT FACE SAVING RECOGNITION Find ways to identify the individuals Statistics, case studies & user stories. Forceful encouragement for when who are apathetic, deniers and individuals or teams need an extra Help turn opposition into allies by bargainers, rather than not know Use* when combating He Who ‘push’ to get moving. letting blockers change their stance Recognise contributions and celebrate who they are. Needs More Proof and when it is if they are not made to look like achievements, both big and small. necessary to show ROI. Use with individuals and teams to they were wrong. Use to reveal people’s attitudes in get them going in accessibility. Best Use to help build win-win situations order to pick the right strategy for *Warning: information overload may backfire, applied to rear ends, not on toes. Use techniques to redirect attention for all. them. potentially resulting in shellshock and deeper f rom the opinions to the agreed denial. achievable tasks. ATTITUDE ADJUSTERS ATTITUDE ADJUSTERS ATTITUDE ADJUSTERS ATTITUDE ADJUSTERS ATTITUDE ADJUSTERS     ATTITUDE ADJUSTERS Attitude Adjusters by Stamford Interactive is licensed under a Ideas for how to become/find/create champions of accessibility in your organisation Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License http://www.stamfordinteractive.com.au/21-5-ways-to-adjust-attitudes-to-accessibility-ux-australia-2012-conference/
    22. 22. yeowatzup at http://www.flickr.com/photos/yeowatzup/2052078571/ CC-BY-2.0 “Mangled Starfish, Alona Beach, Panglao Island, Phillipines.The starfish was still alive, after taking this shot we placed it back into the water and it came back to life.”
    23. 23. $€£¥?Bug cost chart from http://blogs.windriver.com/vxworks/device-management/
    24. 24. Photo © 2008 Shawn Lawton Henry. All Rights Reserved.
    25. 25. By permission (c) LisaHerrod at http://www.flickr.com/photos/lisaherrod/3436909765
    26. 26. “So long as a web-basedsystem is inaccessible, itsuffers from qualityproblems and we shouldfocus on quality.” – Karl Groves http://www.karlgroves.com/2012/01/27/chasing-the-accessibility-business-case-conclusion/
    27. 27. Tup Wanders at http://commons.wikimedia.org/wiki/File:Scaffolding_Berlin2.jpg CC-BY-2.0
    28. 28. Movingsaletoday at http://commons.wikimedia.org/wiki/File:Jackson%27s_Chameleon_2_edit1.jpg public domain
    29. 29. Thank you for listening, #TCUK! Questions?@kmdk / @stcaccesshttp://www.mardahl.dk http:/about.me/kmdk
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