Expanding Broadband Access and Adoption in Underserved Communities


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NTC 2010 NTEN conference presentation

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  • Description: Organizations like Community Technology Network (CTN), Communities Connect Network (CCN), and Zero Divide have focused on building the capacity of organizations to support community technology providers. We will discuss this capacity building work, including best practices and challenges for increasing technology and broadband adoption.   Top Three Takeaways for Session:   1. Infrastructure and resources needed to support community technology organizations 2. How to select technologies to support community collaboration 3. Information about programs that increase access and adoption of computers and broadband
  • Introduce self and org 5 min Survey audience -type of organizations represented, experience and interest in the topic area (5 minutes) Orgs working with tech adoption? Access? Training? Promoting collab? Build tools?
  • What is broadband adoption, digital inclusion, and why is it important? What is being done now at a federal level? (10 minutes) Slide on stats and data. --David and Karen   3 things necessary to support adoption: access, literacy (training), and relevant content --
  • David and Karen report issued last month by the FCC found that Three main barriers to adoption: affordability; lack of digital skills; and relevance. why
  • Karen : The Federal Communications Commission is proposing an ambitious 10-year plan for BB in America. The F.C.C. hopes that by 2020 at least 100 million households will have access to broadband capable of running 100 megabits a second, and for community institutions like schools and hospitals to have access at 1 Gbps . Examine subsidization to cover caps through Universal Service Fund, $8bil service fund for telephone and Internet access, a current phone bill surcharge. Migrate this subsidy to bb. Digital Literacy Corps (modeled on Americorps), a publicly funded effort to provide skills training and outreach in neighborhoods with low rates of broadband adoption. The FCC also wants to train workers at libraries and community centers on Internet basics so they too can provide digital literacy training. Plan: not adopted yet. Just released action plan which includes 60 proceedings. Ruth : ZD Recommendations: Make Broadband more accessible to low income communities: Provide broadband subsidies for low-income communities Expand Universal Service Fund subsidies to broadband Connect America Fund, which will spur build-out in unserved areas. Allow Universal Service Fund Lifeline voice subsidy to apply to bundle that includes voice and broadband Create Broadband adoption programs that address the barriers to underserved communities Develop and Fund public/private partnerships to support programs to eliminate adoption barriers for non-adopters Sponsor a national awareness campaign Build broadband capacity of community based organizations Increase resources to connect schools, libraries, hospitals and other community based organizations to serve as robust broadband community access centers. Invest in community programs that build leadership to promote broadband adoption Launch a National Digital Literacy Service Corps to train community members in computer skills
  • (20 minutes) IV. Discussion and examples about programs that increase access and adoption of computers and broadband CTN efforts
  • Broadband Adoption Efforts: WA
  • Over the last 10 years, ZeroDivide has supported a number of programs to increase technology adoption in low-income and underserved communities. We have employed two major strategies to address the affordability issue: 1. Create low-cost or free broadband services in unserved and underserved communities, primarily through the deployment of community wireless networks: Little Tokyo Unplugged contributes to economic development of the Little Tokyo area of Los Angeles, helps promote the community’s culture and history, and provides broadband access for low- income residents. Tribal Digital Village 2. Support community-based organizations as key access points for low- income and other underserved communities Self Help for the Elderly-Courses are taught year-round by instructors that provide small group classes in English, Cantonese and Mandarin. Central American Resource Center-To foster communication, the organization hosts family integration nights and sponsors an inter-ethnic youth leadership development program. These programs have been tremendously successful in increasing broadband access in underserved communities in the home and through community access points.
  • Discussion about infrastructure and resources needed to support community technology organizations and public computing centers (15 minutes) Talk about CCN grant components Advocacy support – David Videoconferencing – David. Bandwith issues around e-Learning, discussions. Partnership Building, incl. content (expertise in relevant content: to use services, not just be aware of them.) What else? Discussion boards? Meetups Online Forums Listservs: Google Groups, Yahoo Groups Facebook/Twitter/LinkedIn Wiki Collabtive Basecamp Google Docs/Windows Live/Zoho portal
  • Kami & David
  • Kami & David David—getting folks to use the wiki Karen talk about survey administered to determine interest in resource portal, platform, and ways to encourage use. Use of wikis for conferences and training (ZD)
  • Expanding Broadband Access and Adoption in Underserved Communities

    1. 1. Expanding Broadband Access and Adoption in Underserved Communities
    2. 2. Introductions <ul><li>Kami Griffiths, Community Technology Network & Tech Soup </li></ul><ul><li>David Keyes, City of Seattle </li></ul><ul><li>Ruth Williams, ZeroDivide </li></ul><ul><li>Karen Manuel, Communities Connect Network & EdLab Group </li></ul><ul><li>Audience </li></ul>
    3. 3. Broadband Adoption or Digital Inclusion <ul><li>Definition: </li></ul><ul><li>bringing the benefit of the Internet and related technology to everyone , including people who are disadvantaged due to education, age, gender, disabilities, income, ethnicity, and/or those living in remote areas. </li></ul><ul><li>3 components necessary for adoption </li></ul>
    4. 4. Broadband Adoption <ul><li>35 percent of American adults, or 80 million people, do not have high-speed Internet access in their homes. </li></ul><ul><li>ARRA: $7 billion in federal stimulus funding for broadband access and adoption </li></ul><ul><li>http://www.broadband.gov/ </li></ul>
    5. 5. National Broadband Plan <ul><li>Improve digital literacy for all Americans </li></ul><ul><li>Proposes to allot more wireless spectrum for mobile devices </li></ul><ul><li>Redirect some subsidies toward broadband access </li></ul><ul><li>Develop a nationwide network for emergency first responders and create a “digital literacy corps” to train new users. </li></ul><ul><li>Improve access, speed, and affordability </li></ul><ul><li>Use broadband to track energy consumption </li></ul>
    6. 6. Broadband Adoption Programs
    7. 7. Communities Connect Network <ul><li>Council on Digital Inclusion </li></ul><ul><li>State grant program </li></ul><ul><li>CT defined in state law </li></ul><ul><li>State directory of CT </li></ul><ul><li>Member of broadband task forces </li></ul><ul><li>Advised state economic dev strategy </li></ul><ul><li>Capacity building for CTs </li></ul><ul><li>www.communitiesconnect.org </li></ul>
    8. 8. CTN: City of San Francisco <ul><li>Connect housing developments to City fiber </li></ul><ul><li>Create wireless network </li></ul><ul><li>Create/upgrade computer center </li></ul><ul><li>Advocate for programming </li></ul><ul><ul><li>Academy of Science/BGC </li></ul></ul><ul><ul><li>BTOP Proposal: DAAS & CTN </li></ul></ul><ul><ul><li>BAVC </li></ul></ul><ul><ul><li>Access Now </li></ul></ul>
    9. 9. City of Seattle <ul><li>Cable revenues help support programs </li></ul><ul><li>Use community trusted partnerships </li></ul><ul><ul><li>Tech Matching Fund grants since 1997 </li></ul></ul><ul><li>IT Indicators to measure needs and changes </li></ul><ul><li>500 cable modems for non-profits & CTCs </li></ul><ul><li>Computer security brochure & training </li></ul><ul><li>Brainstorm </li></ul><ul><li>PugetSoundOff.org </li></ul><ul><li>Seniors Training Seniors </li></ul><ul><li>Communities Online Project </li></ul><ul><li>Seattle.gov/tech </li></ul>
    10. 10. ZeroDivide Supports <ul><li>Little Tokyo Unplugged </li></ul><ul><ul><li>community wireless network that provides Wi- Fi Internet services to local residents, visitors, small businesses, and the nonprofit community. </li></ul></ul><ul><li>Tribal Digital Village </li></ul><ul><ul><li>provides broadband internet service in rural Tribal communities that currently do not have service. </li></ul></ul><ul><li>Self Help for the Elderly </li></ul><ul><ul><li>provides technological education and curriculum tailored to the cultural needs of the aged. </li></ul></ul><ul><li>Central American Resource Center </li></ul><ul><ul><li>provides no-fee after school programs for youth, focusing on technology education, interdisciplinary art, literacy and youth leadership. </li></ul></ul>
    11. 11. Training and Support <ul><li>Best practices/resource portal </li></ul><ul><li>Network directory </li></ul><ul><li>Volunteer management support </li></ul><ul><li>Lab management </li></ul><ul><li>Partnership building, including content </li></ul><ul><li>Tracking/Evaluation </li></ul><ul><li>Marketing/Promotion </li></ul><ul><li>Fundraising/Sustainability </li></ul><ul><li>Advocacy </li></ul>
    12. 12. Coming Soon: Searchable Directory
    13. 13. Coming Soon: Searchable Resources
    14. 14. Ways to Utilize Volunteers <ul><li>Lab Monitor/Tutors </li></ul><ul><li>Trainers/Lead Workshops </li></ul><ul><li>Technicians </li></ul><ul><li>Administrative </li></ul><ul><ul><li>Writing </li></ul></ul><ul><ul><li>Marketing </li></ul></ul><ul><ul><li>Fundraising </li></ul></ul><ul><ul><li>Data Entry </li></ul></ul>
    15. 15. Volunteer Programs <ul><li>Recruiting </li></ul><ul><li>Service Learning: high school/colleges </li></ul><ul><li>Corporate Volunteer Managers </li></ul><ul><li>Community Service Programs </li></ul><ul><li>Training/Support </li></ul><ul><li>Train-the-trainer </li></ul><ul><li>Training material </li></ul><ul><li>Interact with other volunteers </li></ul><ul><li>Share best practices </li></ul><ul><li>Ensure that they’re utilized </li></ul><ul><li>Show appreciation </li></ul><ul><li>Offer certification/job development </li></ul>
    16. 16. Discussion <ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul>
    17. 17. Links <ul><li>Zerodivide.org </li></ul><ul><li>cctpg.org/ </li></ul><ul><li>www.communitiesconnect.org </li></ul><ul><li>Seattle.gov/tech </li></ul><ul><li>ctcnet.org/what/resources/startup_manual.htm </li></ul><ul><li>ctnbayarea.org/ </li></ul><ul><li>UW Technology & Social Change Group http://cis.washington.edu/ </li></ul><ul><li>http://www.techforall.org </li></ul>