SaaS Vendor Evaluations: Making the Right Choice for Your Organization

SaaS Vendor Assessment Making the Right Choice for Your Organization Kelly Manthey [email_address] 312-371-9765 Blog: mantheyblog.solstice-consulting.com LinkedIn: linkedin.com/in/kellymanthey Twitter: twitter.com/kmanthey

What is Software as a Service (SaaS)?
Subscription based software accessible over a network (i.e. the Internet).
Provider licenses software for use on-demand
Vendor maintains and is responsible for all hardware and software
Can be hosted by the vendor or download locally to be used for the life contract/user license
Hosted Application Software On-Demand Software as a Service (SaaS)

SaaS Vendor Maturity Levels Source: Forrester August 2008 Multi-Tenant - multiple customers are sharing a single, remotely hosted database. Single-Tenant - Each customer is provided with a dedicated database, middleware, and application instance Key Terms: ASP - Application Service Provider

SaaS Vendor Evaluation Considerations
Price
Start-up fees
Individual feature costs
mobile access cost
Storage costs
Transaction fees
Fee increases tied to contract expiration
Business Process Alignment/Flexibility
Required Functionality
Presentation/GUI Requirements

SaaS Vendor Evaluation Considerations
Technical Requirements
Security
Data Storage and Accessibility
Disaster Recovery
Custom Reporting
Integration
Customization
Availability
Support
Professional Services
Vendor Viability
Regulatory Compliance

SaaS Vendor Contract Negotiation Considerations
Security Requirements
Service Outages
who bears the burden/cost for recovering lost data? What are turn around time expectations?
Data Ownership
what happens to your data if service is terminated?
Disaster Recovery
what’s the vendor’s plan and does it meet your requirements?
Third Party Contracts
who else will have access to your information? Who should/should not?
Regulatory Issues
are regulatory compliance certifications required?
Locality Rules
cloud providers can be anywhere; which locality laws apply? Your locality , where the physical HW resides, or where the vendor is headquartered?
Source: Tony Pai, Senior Consultant, Solstice Consulting

How Solstice Can Help
Product Assessment Framework
Functionality Requirements Definition and Prioritization
Business Process Analysis and Definition
System Integration
Program/Project Management
Change Management (people and technology)

Product Assessment Framework Make the right choice for your organization

Any Follow Up ?s. . . Kelly Manthey [email_address] Blog: mantheyblog.solstice-consulting.com LinkedIn: linkedin.com/in/kellymanthey Twitter: twitter.com/kmanthey

SaaS Vendor Evaluations: Making the Right Choice for Your Organization

by kmanthey on Aug 12, 2009

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