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Webinar Series               June 22, 2011Introducing SharePoint Managed Services                 Presented by:           ...
Housekeeping Items   • Experiencing Issues?            • Change color of your seat to RED   • Questions for Speakers?     ...
ABOUT KMA•      Founded in 1995, focused on New England•      29 employees, technical DNA•      Industries: Professional S...
Our SharePoint PracticeWhether you are…• Starting to look at SharePoint as a solution• Embarking on your initial deploymen...
About the Speaker – Deanne Damato                                • Client Services Manager at KMA                         ...
Agenda• Why KMA’s SharePoint Managed Services?• When to Use SharePoint Managed Services• Overview of Services   – What is ...
Why KMA’s SharePoint Managed Services?• We understand your business and your environment                   Copyright 2011 ...
Why KMA’s SharePoint Managed Services?• We understand your business  and your environment                   Copyright 2011...
Why KMA’s SharePoint Managed Services?• Diverse pool of resources available to you as your SharePoint  needs change       ...
Why KMA’s SharePoint Managed Services?• Diverse pool of resources available to you as your SharePoint  needs change       ...
Why KMA’s SharePoint Managed Services?• Reduced cost of ownership via predictable monthly costs                   Copyrigh...
Why KMA’s SharePoint Managed Services?• Reduced cost of ownership via predictable monthly costs                   Copyrigh...
Why KMA’s SharePoint Managed Services?• Dedicated point of contact & a well-defined escalation path                   Copy...
Why KMA’s SharePoint Managed Services?• Dedicated point of contact &  a well-defined escalation path                   Cop...
Why KMA’s SharePoint Managed Services?• Transparency in what we are doing to ensure confidence in  your investment        ...
Why KMA’s SharePoint Managed Services?• Transparency in what we are doing to ensure confidence in  your investment        ...
Why KMA’s SharePoint Managed Services?• And….                   Copyright 2011 © Knowledge Management Associates, LLC. All...
Why KMA’s SharePoint Managed Services?• Our clients asked us to provide this service“Having access to a wide-range of reso...
When to use KMA’s SharePoint Managed                           Services?• You’re expanding beyond the initial implementati...
What’s Included?                   • Troubleshooting/Issue Resolution                   Copyright 2011 © Knowledge Managem...
What’s Included?                   • Troubleshooting/Issue Resolution                      – System Issues                ...
What’s Included?                   • Site Administration & Operations                   Copyright 2011 © Knowledge Managem...
What’s Included?                   • Site Administration & Operations                      – Site & Site Collection Admini...
What’s Included?                   • User Management                   Copyright 2011 © Knowledge Management Associates, L...
What’s Included?                   • User Management                      – Set Up New Users & Groups                     ...
What’s Included?                   • Enhancements                   Copyright 2011 © Knowledge Management Associates, LLC....
What’s Included?                   • Enhancements                            – Minor enhancements                         ...
What’s Included?                   • Patches/Updates                   Copyright 2011 © Knowledge Management Associates, L...
What’s Included?                   • Patches/Updates                            – SharePoint cumulative updates           ...
What’s Included?                   • Performance Analysis & Reporting                   Copyright 2011 © Knowledge Managem...
What’s Included?                   • Performance Analysis & Reporting                            – Review SharePoint serve...
What’s Included?         • Managed Services Usage & Trends                   – Open, Resolved, Pending                   –...
What’s Excluded?                   •     Training                   •     Application Development                   •     ...
Requirements to Get Started – New KMA Clients                                          • Complete a SharePoint Health     ...
KMA Health Check Offer          Two simple steps for qualified          webinar attendees:          Normally $2,500 for 2 ...
Requirements to Get Started – All Clients                                              • Designate people that are        ...
Levels of Offering                                                    Standard                                         Pre...
Questions and Answers                   Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.       ...
ResourcesKMA Website        SharePoint Managed ServicesData Sheet         SharePoint Managed Services OverviewBlogs       ...
In Closing…• How to get (and share) a copy of today’s slides• How to continue the conversation, learn more about the offer...
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Webinar: Intro to KMA's SharePoint Managed Services Offering

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Deanne Damato int.roduces KMA's SharePoint Managed Services oferring

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Transcript of "Webinar: Intro to KMA's SharePoint Managed Services Offering"

  1. 1. Webinar Series June 22, 2011Introducing SharePoint Managed Services Presented by: Audio Information: Call-in Number: 1 (877) 273-4202 Intl Toll Access#: 1 (213) 289-0155 Conference Room Number: 7207908
  2. 2. Housekeeping Items • Experiencing Issues? • Change color of your seat to RED • Questions for Speakers? • Submit questions during webinar • Twitter Discussion • #kmasp • Feedback • Webinar Feedback • Next Steps/Moving Forward Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (2)
  3. 3. ABOUT KMA• Founded in 1995, focused on New England• 29 employees, technical DNA• Industries: Professional Services, Life Sciences & Financial Services• Technologies: • SharePoint, SQL Server, Office, and Visual Studio.NET• Specialties: • Collaboration: Portals, Websites, Communities and Content Management • Insight: Enterprise Search and Business Intelligence • Productivity: Forms, Workflow, Office Client Customization Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (3)
  4. 4. Our SharePoint PracticeWhether you are…• Starting to look at SharePoint as a solution• Embarking on your initial deployment• Upgrading or migrating your environment• Wanting to enhance, extend or integrate SharePoint with other applications• In search of help managing and supporting your environment KMA can help! Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASP Twitter hashtag: (4)
  5. 5. About the Speaker – Deanne Damato • Client Services Manager at KMA • 16 of years technical, professional services and project management expertise • Prior Roles: IT Director, Client Relationship Manager, Project Manager, and Systems Analyst • Skills include a broad range of Microsoft technologies, including SharePoint, Project, Dynamics SL, SQL Server, and Office Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (5)
  6. 6. Agenda• Why KMA’s SharePoint Managed Services?• When to Use SharePoint Managed Services• Overview of Services – What is Included – What is Excluded – Requirements to Get Started – Two Levels Offered• Questions & Answers Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (6)
  7. 7. Why KMA’s SharePoint Managed Services?• We understand your business and your environment Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (7)
  8. 8. Why KMA’s SharePoint Managed Services?• We understand your business and your environment Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (8)
  9. 9. Why KMA’s SharePoint Managed Services?• Diverse pool of resources available to you as your SharePoint needs change Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (9)
  10. 10. Why KMA’s SharePoint Managed Services?• Diverse pool of resources available to you as your SharePoint needs change Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (10)
  11. 11. Why KMA’s SharePoint Managed Services?• Reduced cost of ownership via predictable monthly costs Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (11)
  12. 12. Why KMA’s SharePoint Managed Services?• Reduced cost of ownership via predictable monthly costs Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (12)
  13. 13. Why KMA’s SharePoint Managed Services?• Dedicated point of contact & a well-defined escalation path Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (13)
  14. 14. Why KMA’s SharePoint Managed Services?• Dedicated point of contact & a well-defined escalation path Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (14)
  15. 15. Why KMA’s SharePoint Managed Services?• Transparency in what we are doing to ensure confidence in your investment Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (15)
  16. 16. Why KMA’s SharePoint Managed Services?• Transparency in what we are doing to ensure confidence in your investment Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (16)
  17. 17. Why KMA’s SharePoint Managed Services?• And…. Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (17)
  18. 18. Why KMA’s SharePoint Managed Services?• Our clients asked us to provide this service“Having access to a wide-range of resources to support our changingSharePoint needs was critical. KMA has become an extension of my supportteam, becoming the resource who my end users interact with to resolveSharePoint issues and perform minor enhancements to existing sites. I wasable to get the day-to-day SharePoint support without have to take on thecosts of hiring a full-time SharePoint Administrator.” Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (18)
  19. 19. When to use KMA’s SharePoint Managed Services?• You’re expanding beyond the initial implementation – Need additional resources or resources with a different expertise• Your IT Team isn’t able to keep up with requests – Changes in the team’s capacity or expertise – Growth in your environment “SharePoint Sprawl”• You don’t need a full-time SharePoint Administrator Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (19)
  20. 20. What’s Included? • Troubleshooting/Issue Resolution Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (20)
  21. 21. What’s Included? • Troubleshooting/Issue Resolution – System Issues • Connectivity • Service availability • Browser settings • Search results – Functional Issues • “How do I…?” or “Can we…?” Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (21)
  22. 22. What’s Included? • Site Administration & Operations Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (22)
  23. 23. What’s Included? • Site Administration & Operations – Site & Site Collection Administrative Tasks – List & Library Settings – Manage Features – Manage Service Applications Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (23)
  24. 24. What’s Included? • User Management Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (24)
  25. 25. What’s Included? • User Management – Set Up New Users & Groups – Configuring Permissions to Sites & Site Components Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (25)
  26. 26. What’s Included? • Enhancements Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (26)
  27. 27. What’s Included? • Enhancements – Minor enhancements • Sites • Lists • Views • Forms • Workflows – Using standard tools such as: • SharePoint • SharePoint Designer • InfoPath Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (27)
  28. 28. What’s Included? • Patches/Updates Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (28)
  29. 29. What’s Included? • Patches/Updates – SharePoint cumulative updates – SharePoint hot fixes Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (29)
  30. 30. What’s Included? • Performance Analysis & Reporting Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (30)
  31. 31. What’s Included? • Performance Analysis & Reporting – Review SharePoint server error logs – all servers in farm – Disk space & Memory usage – Review Search Logs and Usage and Results Reports – Backups – Timer Jobs – Updates & Patches Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (31)
  32. 32. What’s Included? • Managed Services Usage & Trends – Open, Resolved, Pending – Trends Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (32)
  33. 33. What’s Excluded? • Training • Application Development • Backup/Restore Farm & Database • Real-Time Remote Monitoring • Emergency Services • On-Site Services Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (33)
  34. 34. Requirements to Get Started – New KMA Clients • Complete a SharePoint Health Check (under a separate statement of work) Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (34)
  35. 35. KMA Health Check Offer Two simple steps for qualified webinar attendees: Normally $2,500 for 2 days. Webinar Attendees: $2,000 1. contact KMA (via follow-up info) 2. line up your stakeholders Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (35)
  36. 36. Requirements to Get Started – All Clients • Designate people that are authorized to obtain support. • Provide Remote Desktop and/or a Virtual Private Network for remote access. • Provide Administrator access and login credentials for SharePoint environment including farm domain user, farm service accounts, farm web application accounts and SQL server database service accounts. Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (36)
  37. 37. Levels of Offering Standard Premium Hours per Month 30- 40 hours a month 40 - 50 hours a month Regular Support Hours 8am to 5pm ET 8am to 5pm ET Contract Term 6 months 6 months Response Time 2 hours during business 2 hours during business hours hours Email Support YES YES Phone Support NO NO Online Incident YES YES Submission Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (37)
  38. 38. Questions and Answers Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (38)
  39. 39. ResourcesKMA Website SharePoint Managed ServicesData Sheet SharePoint Managed Services OverviewBlogs My SharePoint Administrator Just Left, Now What?Special Offers KMA SharePoint Health Check - $2000 for webinar attendeesNext KMA July 20, 2011 – Office 365 and SharePointWebinarRecorded Full Index of Recent WebinarWebinars Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (39)
  40. 40. In Closing…• How to get (and share) a copy of today’s slides• How to continue the conversation, learn more about the offerings, and provide feedback: Name Twitter E-mail Phone Deanne @dmdamato Ddamato[at]kma-llc[dot]net 781.250.2002 Damato Thank you for attending!!! Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (40)
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