SPSTCDC - SharePoint 2010 Adoption - Decade

A decade of SharePoint Adoption Strategies
SharePoint Saturday the Conference
August 2011

A Decade of SharePoint Adoption (S1A-101)Admin – 200
Chris McNulty & Mike Gilronan
Knowledge Management Associates
Welcome to SharePoint Saturday—The Conference

Welcome to SharePoint Saturday—The Conference
Thank you for being a part of the first SharePoint Saturday conference
Please turn off all electronic devices or set them to vibrate.
If you must take a phone call, please do so in the hall so as not to disturb others.
Open wireless access is available at SSID: SPSTC2011
Feel free to “tweet and blog” during the session
Thanks to our Diamond and Platinum Sponsors:

About KMA
Founded 1995
10 years of delivering SharePoint solutions
Three Themes
Collaboration, Insight, Productivity
Two principal lines of business
Professional Services
SharePoint Consulting and Application Development
Software Product
Mekko Graphics advanced charting software
One Technology Stack
Pure-play Microsoft Partner

Chris McNulty
KMA SharePoint Practice Lead/Manager
Working with SharePoint technologies since 2000/2001
20 years consulting and financial services technology (Santander, John Hancock, GMO, State Street)
MBA in Investment Management from Boston College Carroll School of Management
Write and speak often on Microsoft IW technologies (blogs & books)
Microsoft MCSE/MCTS/MSA/MVTSP
Hiking, cooking, playing guitar, colonial history, photography
My family: Hayley, three kids (16, 7, 4) and my dog Stan

Mike Gilronan
Partner at KMA, joined in 2006
Working with SharePoint technologies since 2000/2001
20+ years consulting and professional services experience
ERP and CRM, leading to KM and custom
Business Analysis, Training, Project and Practice Management
Active participant in KM, Microsoft, and SharePoint communities
Business user point of view
CPA by trade, PMP by training and experience
Bats right, throws right

Two Roles

Hallmarks of good adoption
Roadblocks or symptoms of bad adoption
Tools and techniques that our clients have used to drive adoption
Worst practices
Q&A, Resources, Closing
Today’s Session, in detail

The SharePoint Firehose

Long uptimes
Business users perceive value
No complaints, no help desk tickets, happy users
Measurable ROI
Speed to Market
Enablers/Indicators

Speed to market
Over-governance
Maintenance
No/bad sponsorship
Redundancy of content
Too many documents
"Field of dreams" mentality
Roadblocks to Adoption

Adoption tools and techniques

Lunch/Catering Application
Dynamic, Targeted Content on Home Page
Birthday List
Today @ACME / Meeting Room Central
Unique applications and solutions

Training
Lunch and Learn
Formal Training
Internal
External site
Product vs Solution

Branding/Naming
First rule of SharePoint – don’t call it SharePoint!
E.g., Nebula
Cramerville
Shmoogle
BaseCamp
Segmentation
Marketing

Survey
Administrative Tools
Feedback mechanism prominent on the front page
Visible and available super-users or support staff
Assessment

Departmental Approach
Steering Committee (Cross-Functional)
Move Fast
Quick early successes count more
Drive fast, take chances!
Project Design

Support
SharePoint for SharePoint
Prepare Support Teams
Self Service Support/Communities
Team Leaders Support/Decentralized
Tech Sheets – Quick one page tips or FAQs

“Big event”
Usually a breakfast
Sometimes a lunch
Rarely an evening happy hour
Gift bags/materials
Training
Contests and prizes, often with a scavenger hunt
Public awards
Giveaways – branded items with tips and helpful information
Resources: “I Use SharePoint”
Launch Events

Theory Y
SLAs
Chargeback incentives
Viral Communications
Social Communities
Badges
Miscellaneous Motivations
Theory X
Home Page Lockin
Mandates
“Burn the Boats”

5 things to do after 3 months in production
Usage/Search logs
MySite self-population
Content growth trends
Repeat rollout training
Re-evaluate roadmap
“Accessory After the Fact”

Three things to never allow in your SharePoint rollout…
Worst Practices!
Three things to never allow in your SharePoint deployment
aka
“How to squash adoption in three easy steps”

No. No, no, no.

Import file shares as-is

Introduce 100s of content types…

Deployment plan? Outlook…

Multigenerational
Multinational
Multi-platform
Closing thoughts – Know Your Audience

From Microsoft:
SharePoint Adoption tools: http://sharepoint.microsoft.com/iusesharepoint/landing.aspx
From Others
SharePoint Maturity Model (SPMaturity.com) – Noon, CN114
Susan Hanley (susanhanley.com) – great presentation on this yesterday
From Chris
SPSTCDC : SharePoint Business Intelligence 11:30M CT207
SPSTCDC: Managed Metadata and Taxonomies 3:00pm CN117
New Jersey SharePoint User Group September 14 (Business Intelligence)
SharePoint Saturday NH – September 24, 2011 (Business Intelligence)
KMWorld DC October 2011 (IT)
From KMA (www.kma-llc.net)
Blogs, presentations, news, and events
Monthly webinars
Resources - General

Questions?
Evaluations
Contact Us
Prizes! Follow @kmallc for the code word!

Thank you!

Thanks to Our Other Sponsors!
Thanks to our Sponsors

Session Evaluation
Please complete and turn in your Session Evaluation Form so we can improve future events. Survey can be filled out at:
http://app.fluidsurveys.com/s/spstc2011-Sat-S1A-101
Presenter: Chris McNulty & Mike Gilronan
Session Name: A Decade of SharePoint Adoption
Session No.: S1A-101

“Two faces” flickr photo from heyjoewhereyougoinwiththatguninyourhand used via Creative Commons license: http://www.flickr.com/photos/heyjoewhereyougoingwiththatguninyourhand/129124058/sizes/l/in/photostream/
“Hose contest splashes” flickr photo from DrewbieDoo used via Creative Commons license: http://www.flickr.com/photos/drewbiedoo/538051654/sizes/l/in/photostream/
“x y” flickr photo from Jean Hambourg used via Creative Commons license: http://www.flickr.com/photos/jihef/10453062/sizes/z/in/photostream/
Fight Club poster ©EnderTheThird at DeviantArt
Mother of Navy Seal Michael Murphy (christening ship) flickr photo from US Navy Images via Creative Commons license: http://www.flickr.com/photos/usnavy/5710217589/sizes/o/in/photostream/
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SPSTCDC - SharePoint 2010 Adoption - Decade

by Knowledge Management Associates, LLC on Aug 15, 2011

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SPSTCDC - SharePoint 2010 Adoption - Decade — Presentation Transcript