May Webinar: My SP Admin Just Left, Now What?
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May Webinar: My SP Admin Just Left, Now What?

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KMA's Mike Gilronan and Deanne Damato helping you ...

KMA's Mike Gilronan and Deanne Damato helping you
develop a plan to keep SharePoint running smoothly when you don't have a SharePoint
administrator to manage your SharePoint environment.

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May Webinar: My SP Admin Just Left, Now What? May Webinar: My SP Admin Just Left, Now What? Presentation Transcript

  • Webinar Series May 18, 2011My SharePoint Administrator Just Quit… Now What Do I Do? Presented by: Audio Information: Call-in Number: 1 (877) 273-4202 Intl Toll Access#: 1 (213) 289-0155 Conference Room Number: 72027908
  • Housekeeping Items • Experiencing Issues? • Change color of your seat to RED • Questions for Speakers? • Submit questions during webinar • Twitter Discussion • #kmasp • Feedback • Webinar Feedback • Next Steps/Moving Forward Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (2)
  • ABOUT KMA• Founded in 1995, focused on New England• 25 employees, technical DNA• Industries: Professional Services, Life Sciences & Financial Services• Technologies: • SharePoint, SQL Server, Office, and Visual Studio.NET• Specialties: • Collaboration: Portals, Websites, Communities and Content Management • Insight: Enterprise Search and Business Intelligence • Productivity: Forms, Workflow, Office Client Customization Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (3)
  • About the Speakers – Mike Gilronan • Lead business development function at KMA • 20 years of experience in IT and Professional Services • Focus on Business Decision Maker point of view • “Recovering” CPA, active PMP, all-around process geek • Hired ~17 SharePoint professionals since joining KMA Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASP (4)
  • About the Speakers – Deanne Damato • Client Services Manager at KMA • 16 of years technical, professional services and project management expertise • Prior Roles: IT Director, Client Relationship Manager, Project Manager, and Systems Analyst • Skills include a broad range of Microsoft technologies, including SharePoint, Project, Dynamics SL, and SQL Server, and Office Powered By: • ‘Been’, Hired & Managed the SP Admin Role Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (5)
  • Agenda• What do I do first? – Roles, key tasks, priorities• How do I find a new Administrator? (Make vs. Buy) – Options for retraining existing resources – What to look for when hiring one? – Do I need a full-time administrator or a fractional one?• How do I prepare for the unexpected? – Things you can do today to prepare your team and your SharePoint environment – How KMA can help• Questions & Answers Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (6)
  • What do I do first?• Identify…. – Roles – Key Tasks – Priorities Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (7)
  • I Need a “SharePoint Person” Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (8)
  • I Need a “SharePoint Person” Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (9)
  • Identify Roles• SharePoint Administrator• SharePoint Architect• SharePoint Analyst• SharePoint Developer• Designer• Site Owner Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (10)
  • Identify RolesRole Key Skills Needed Key TasksAdministrator Network and Server Administrator, Backups, Central Admin, Database Administrator, Messaging, Performance Tuning, IIS, Active Directory, Security Engineer Capacity Planning , Monitoring, Patch/Update Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (11)
  • Identify RolesRole Key Skills Needed Key TasksAdministrator Network and Server Administrator, Backups, Central Admin, Database Administrator, Performance Tuning, Messaging, IIS, Active Directory, Capacity Planning , Security Engineer Monitoring, Patch/UpdateArchitect Information Architect, Technical Physical Design, Logical Farm Architect, Taxonomy Design and Software Design Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (12)
  • Identify RolesRole Key Skills Needed Key TasksAdministrator Network and Server Administrator, Backups, Central Admin, Database Administrator, Performance Tuning, Messaging, IIS, Active Directory, Capacity Planning , Security Engineer Monitoring, Patch/UpdateArchitect Information Architect, Technical Physical Design, Logical Farm Architect Design and Software DesignAnalyst Navigation, Taxonomy, Workflows, Design, Configure, Content Manager, Information Life Document Processes Cycle Management Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (13)
  • Identify RolesRole Key Skills Needed Key TasksAdministrator Network and Server Administrator, Backups, Central Admin, Database Administrator, Performance Tuning, Messaging, IIS, Active Directory, Capacity Planning , Security Engineer Monitoring, Patch/UpdateArchitect Information Architect, Technical Physical Design, Logical Farm, Architect, Taxonomy Design and Software DesignAnalyst Navigation, Taxonomy, Workflows, Design, Configure, Content Manager, Information Life Document Processes Cycle ManagementDeveloper .NET Framework, C#, Web Services, Development, Systems SQL Server, XML Integration, Workflows Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (14)
  • Identify RolesRole Key Skills Needed Key TasksAdministrator Network and Server Administrator, Backups, Central Admin, Database Administrator, Performance Tuning, Messaging, IIS, Active Directory, Capacity Planning , Security Engineer Monitoring, Patch/UpdateArchitect Information Architect, Technical Physical Design, Logical Farm, Architect, Taxonomy Design and Software DesignAnalyst Navigation, Taxonomy, Workflows, Design, Configure, Content Manager, Information Life Document Processes Cycle ManagementDeveloper .NET Framework, C#, Web Services, Development, Systems SQL Server, XML Integration, WorkflowsDesigner Usability Design, Branding, CSS, Wireframes, Site Maps, Web Style Guides Style Sheets (CSS), Master Pages Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (15)
  • Identify RolesRole Key Skills Needed Key TasksAdministrator Network and Server Administrator, Backups, Central Admin, Database Administrator, Messaging, IIS, Performance Tuning, Capacity Active Directory, Security Engineer Planning , Monitoring, Patch/UpdateArchitect Information Architect, Technical Farm, Physical Design, Logical Design Architect, Taxonomy and Software DesignAnalyst Navigation, Taxonomy, Workflows, Design, Configure, Document Content Manager, Information Life Cycle Processes ManagementDeveloper .NET Framework, C#, Web Services, SQL Development, Systems Server, XML Integration, WorkflowsDesigner Usability Design, Branding, CSS, Web Wireframes, Site Maps, Style Style Guides Sheets (CSS),Site Owner Content Management , Application or Manage a Site or Site Technical Savvy, Evangelist Collection , Training, Documentation, Requirements Mapping Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (16)
  • SharePoint Administrator Key Tasks Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (17)
  • Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After ExitUnderstand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• DatabasesUnderstand the Service Accounts Being UsedUnderstand the Application Architecture• Sites, site collections, sub-sites• Security• Search configuration• Schedules – Crawl, AD profile importUnderstand Customizations• 3rd party web parts• Custom web parts• Branding, style sheets• Custom pages• Integrations with LOB systems• WorkflowsUnderstand the Backups – Farm & SQL Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (18)
  • Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After ExitUnderstand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• DatabasesUnderstand the Service Accounts Being UsedUnderstand the Application Architecture• Sites, site collections, sub-sites• Security• Search configuration• Schedules – Crawl, AD profile importUnderstand Customizations• 3rd party web parts• Custom web parts• Branding, style sheets• Custom pages• Integrations with LOB systems• WorkflowsUnderstand the Backups – Farm & SQL Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (19)
  • Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After ExitUnderstand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• DatabasesUnderstand the Service Accounts Being UsedUnderstand the Application Architecture• Sites, site collections, sub-sites• Security• Search configuration• Schedules – Crawl, AD profile importUnderstand Customizations• 3rd party web parts• Custom web parts• Branding, style sheets• Custom pages• Integrations with LOB systems• WorkflowsUnderstand the Backups – Farm & SQL Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (20)
  • Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After ExitUnderstand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• DatabasesUnderstand the Service Accounts Being UsedUnderstand the Application Architecture• Sites, site collections, sub-sites• Security• Search configuration• Schedules – Crawl, AD profile importUnderstand Customizations• 3rd party web parts• Custom web parts• Branding, style sheets• Custom pages• Integrations with LOB systems• WorkflowsUnderstand the Backups – Farm & SQL Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (21)
  • Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After ExitUnderstand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• DatabasesUnderstand the Service Accounts Being UsedUnderstand the Application Architecture• Sites, site collections, sub-sites• Security• Search configuration• Schedules – Crawl, AD profile importUnderstand Customizations• 3rd party web parts• Custom web parts• Branding, style sheets• Custom pages• Integrations with LOB systems• WorkflowsUnderstand the Backups – Farm & SQL Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (22)
  • Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After ExitUnderstand the Farm Configuration Disable or change the password for your• Servers in the farm Administrator’s Active Directory• Development & staging environments• Services on each server credentials• Application pools & Web applications• DatabasesUnderstand the Service Accounts Being Disable or change the passwords forUsed other Network Administrator accounts that your Administrator had access toUnderstand the Application Architecture Change SharePoint service account• Sites, site collections, sub-sites passwords• Security 2007: http://support.microsoft.com/kb/934838• Search 2010: http://technet.microsoft.com/en-• AD import us/library/cc262502.aspxUnderstand Customizations If you are using forms-based• 3rd party web parts authentication, review accounts that• Custom web parts• Branding your Administrator may have had access• Custom pages to• Integrations with LOB systems• WorkflowsUnderstand the Backups – Farm & SQL Review backups Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (23)
  • Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After ExitUnderstand the Farm Configuration Disable or change the password for your• Servers in the farm Administrator’s Active Directory• Development & staging environments• Services on each server credentials• Application pools & Web applications• DatabasesUnderstand the Service Accounts Being Disable or change the passwords forUsed other Network Administrator accounts that your Administrator had access toUnderstand the Application Architecture Change SharePoint service account• Sites, site collections, sub-sites passwords• Security 2007: http://support.microsoft.com/kb/934838• Search 2010: http://technet.microsoft.com/en-• AD import us/library/cc262502.aspxUnderstand Customizations If you are using forms-based• 3rd party web parts authentication, review accounts that• Custom web parts• Branding your Administrator may have had access• Custom pages to• Integrations with LOB systems• WorkflowsUnderstand the Backups – Farm & SQL Review backups Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (24)
  • Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After ExitUnderstand the Farm Configuration Disable or change the password for your• Servers in the farm Administrator’s Active Directory• Development & staging environments• Services on each server credentials• Application pools & Web applications• DatabasesUnderstand the Service Accounts Being Disable or change the passwords for otherUsed Network Administrator accounts that your Administrator had access toUnderstand the Application Architecture Change SharePoint service account• Sites, site collections, sub-sites passwords• Security 2007: http://support.microsoft.com/kb/934838• Search 2010: http://technet.microsoft.com/en-• AD import us/library/cc262502.aspxUnderstand Customizations If you are using forms-based• 3rd party web parts authentication, review accounts that your• Custom web parts• Branding Administrator may have had access to• Custom pages• Integrations with LOB systems• WorkflowsUnderstand the Backups – Farm & SQL Review backups Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (25)
  • Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After ExitUnderstand the Farm Configuration Disable or change the password for your• Servers in the farm Administrator’s Active Directory• Development & staging environments• Services on each server credentials• Application pools & Web applications• DatabasesUnderstand the Service Accounts Being Disable or change the passwords for otherUsed Network Administrator accounts that your Administrator had access toUnderstand the Application Architecture Change SharePoint service account• Sites, site collections, sub-sites passwords• Security 2007: http://support.microsoft.com/kb/934838• Search 2010: http://technet.microsoft.com/en-• AD import us/library/cc262502.aspxUnderstand Customizations If you are using forms-based• 3rd party web parts authentication, review accounts that your• Custom web parts• Branding Administrator may have had access to• Custom pages• Integrations with LOB systems• WorkflowsUnderstand the Backups – Farm & SQL Review backups Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (26)
  • Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After ExitUnderstand the Farm Configuration Disable or change the password for your• Servers in the farm Administrator’s Active Directory• Development & staging environments• Services on each server credentials• Application pools & Web applications• DatabasesUnderstand the Service Accounts Being Disable or change the passwords for otherUsed Network Administrator accounts that your Administrator had access toUnderstand the Application Architecture Change SharePoint service account• Sites, site collections, sub-sites passwords• Security 2007: http://support.microsoft.com/kb/934838• Search 2010: http://technet.microsoft.com/en-• AD import us/library/cc262502.aspxUnderstand Customizations If you are using forms-based• 3rd party web parts authentication, review accounts that your• Custom web parts• Branding Administrator may have had access to• Custom pages• Integrations with LOB systems• WorkflowsUnderstand the Backups – Farm & SQL Review backups Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (27)
  • Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After ExitUnderstand the Farm Configuration Disable or change the password for your Review error logs• Servers in the farm Administrator’s Active Directory• Development & staging environments• Services on each server credentials• Application pools & Web applications• DatabasesUnderstand the Service Accounts Being Disable or change the passwords for Assess patch levelsUsed other Network Administrator accounts that your Administrator had access toUnderstand the Application Architecture Change SharePoint service account• Sites, site collections, sub-sites passwords• Security 2007: http://support.microsoft.com/kb/934838• Search 2010: http://technet.microsoft.com/en-• AD import us/library/cc262502.aspxUnderstand Customizations If you are using forms-based• 3rd party web parts authentication, review accounts that• Custom web parts• Branding your Administrator may have had access• Custom pages to• Integrations with LOB systems• WorkflowsUnderstand the Backups – Farm & SQL Review backups Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (28)
  • Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After ExitUnderstand the Farm Configuration Disable or change the password for your Review error logs• Servers in the farm Administrator’s Active Directory• Development & staging environments• Services on each server credentials• Application pools & Web applications• DatabasesUnderstand the Service Accounts Being Disable or change the passwords for Assess patch levelsUsed other Network Administrator accounts http://blogs.kma- that your Administrator had access to llc.net/microknowledge/versi on-build-numbers/Understand the Application Architecture Change SharePoint service account• Sites, site collections, sub-sites passwords• Security 2007: http://support.microsoft.com/kb/934838• Search 2010: http://technet.microsoft.com/en-• AD import us/library/cc262502.aspxUnderstand Customizations If you are using forms-based• 3rd party web parts authentication, review accounts that• Custom web parts• Branding your Administrator may have had access• Custom pages to• Integrations with LOB systems• WorkflowsUnderstand the Backups – Farm & SQL Review backups Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (29)
  • The Big Picture Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (30)
  • Governance and Priorities Extranet /WWW Enterprise Lighter Governance Intranet/Portal Higher Visibility Department Sites Project/Team Sites Personal / My Sites Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (31)
  • What to Look for in a SharePoint Administrator • Capacity vs. Capability • Skills needed vs. Skills in-house • Options for closing the skills gap Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (32)
  • The Opposite: How NOT to Hire a SharePoint Person• With props to Veronique Palmer, SharePoint MVP: – http://veroniquepalmer.wordpress.com/2011/04/27/how-not-to- advertise-your-sharepoint-position/ Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (33)
  • Skills Inventory: Resources• Joel Oleson’s summary of SharePoint IT Pro skills (note: architect-focused): http://blogs.msdn.com/b/joelo/archiv e/2007/07/23/depth-and-breadth-in- a-sharepoint-architect-skills.aspx• End-user skills and certification program-in-process by Kat Weixel: https://www.nothingbutsharepoint.co m/sites/eusp/Pages/End-User- Certification-A-Test-for-the-Rest-of- Source: IT Jobs Watch UK Us.aspx http://www.itjobswatch.co.uk/jobs /uk/sharepoint.do Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (34)
  • Options for Retraining Existing Resources SQL Network• Origin dictates path! SharePoint Exchange .NET Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (35)
  • Setting the Course: Training Resources• Local: – More sessions, more convenience, can be tailored – CompuWorks http://www.compuworks.com/ Developer• National: – SharePoint-specific (e.g., Developer, Designer) training – Critical Path End http://www.criticalpathtraining.com IT Pro – MindSharp http://www.mindsharp.com User• Self-guided: – Microsoft e-learning – CompuWorks vBooks Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (36)
  • Other Learning Resources• Events and Community – Local: SharePoint Saturday, SPUGs – National/Global: SPTechCon, SharePoint Conference – Other organizations: AIIM, Enterprise 2.0• Web – www.nothingbutSharePoint.com – the granddaddy of them all • IT Pro • Developer • End User Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (37)
  • So What Do I Need...? Full-time Administrator or Fractional Administrator Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (38)
  • Your Mileage May Vary, based on… • Your organization’s: – Size – Complexity – Existing pool of talent – SharePoint maturity Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (39)
  • Here’s what we see: Role Make Buy Administrator Architect Analyst Developer Designer Site Owner Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (40)
  • How do I prepare for the unexpected? (41) Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag:
  • Be Prepared…  Understand and document your environment  Cross train team members on key tasks  Stage development and/or test environments  Have a tested disaster recovery plan  Keep servers and applications up to date  Pay attention to community user groups  Maintain good relationships with external service providers Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (42)
  • KMA’s Service Offerings: Capability and Capacity Strategic Specialized skills/resources Roadmaps, technical (design, branding, reviews, second opinions workflow, integration)Capability Resources to help you Managed services to help execute and accelerate you support your your project environment Tactical Short-term Long-term Capacity Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (43)
  • Our SharePoint PracticeWhen you: 1. Are about to embark on your initial SharePoint deployment 2. Need to upgrade or migrate your SharePoint environment 3. Need to enhance, extend or integrate SharePoint with other applications 4. Need help managing and supporting your SharePoint environment KMA can help. Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (44)
  • KMA’s SharePoint Service Offerings SharePoint InitiativesEnvision/Plan Build/Deploy Support CONSULTING SERVICES SUPPORT SERVICES NEW Project Consulting SharePoint Managed Services Ad Hoc Consulting Retainer Based Services Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASP (45)
  • When to use SharePoint Managed Services?• You don’t need a full-time SharePoint Administrator• You’re expanding beyond the initial implementation• IT Team isn’t able to keep up with requests… – Growth of your environment – SharePoint sprawl• Your SharePoint Admin just left! Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (46)
  • Why KMA’s SharePoint Managed Services?• We understand your business and your environment• Dedicated point of contact & a well-defined escalation path• Transparency in what we are doing to ensure confidence in your investment• Diverse pool of resources available to you as your SharePoint needs change• Reduced cost of ownership via predictable monthly costs Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (47)
  • What’s Included? • Troubleshooting/Issue Resolution • Site Administration & Operations • User Management • Enhancements • Patches/Updates • Performance Analysis & Reporting • Account / Agreement Review Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (48)
  • Key Takeaways • Immediate actions • Preparedness and long-term plans • Resources for building your own internal capability • KMA resources to augment your internal capability and capacity Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (49)
  • Questions and Answers Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (50)
  • ResourcesNext KMA SharePoint for the Mobile UserWebinar June 22, 2011Recorded Full Index of recent webinars:Webinars http://www.kma-llc.net/insights/Pages/Webinars.aspx SPTechConUpcoming Hynes Convention Center, June 1-3, 2011Events KMA booth #1202 and speakersSpecial Offers KMA SharePoint Health Check Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (51)
  • KMA Health Check Offer Two simple steps for qualified webinar attendees: Normally $2,500 for 2 days. Webinar Attendees: $2,000 1. contact KMA (via follow-up info) 2. line up your stakeholders Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (52)
  • In Closing…• How to get (and share) a copy of today’s slides• How to continue the conversation, learn more about the offerings, and provide feedback: Name Twitter E-mail Blog Phone Mike @mikegil Mgilronan [at]kma-llc[dot]net http://kmamikegil-blog.kma-llc.net/ 781.693.6823 Gilronan Deanne @dmdamato Ddamato@kma-llc.net 781.250.2002 Damato Thank you for attending!!! Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (53)