KMA SharePoint RecapWelcome and Introduction
Why We’re Here: SharePoint Conference 2011          Copyright 2011 © Knowledge Management Associates, LLC. All rights rese...
KMA’s Investment                                             •   Six people                                             • ...
Today’s Approach: 3 Simple Themes                                    • Cool stuff we learned at                           ...
A Couple Quick Highlights – Best QuoteClient: "We dont have a development farm.”Consultant: No, actually, you dont have a ...
A Couple Quick Highlights – Best Demo• SQL 2012 (“Denali”)   – 7,500 concurrent users   – 14 TB content database   – 107 m...
AgendaTime                 Topic                                                           Owner9:30am – 9:40am      Intro...
Drive Adoption and Get Users Excited about             SharePoint 2010         Chris Bortlik                      Karina V...
AttributionPortions of this presentation were originally presentedby Chris Bortlik and Scott Jamison at the 2011SharePoint...
Session Info•   Part 1: The Challenge of Adoption•   Part 2: Must-Haves in Your Adoption Strategy•   Part 3: Find Your Kil...
Who is Chris Bortlik?•   Microsoft SharePoint technology specialist•   Joined Microsoft in 2008•   Microsoft customer for ...
Part 1:The Challenge of Adoption           Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
What Users Want• Connecting SharePoint to Biz Goals   – Users want to see the connection   – Outcomes, not requirements• E...
Part 2:Must-Have Elements to Your Adoption Strategy           Copyright 2011 © Knowledge Management Associates, LLC. All r...
Must-Have Elements1.   Communication Plan2.   Training Plan3.   Content Conversion Plan4.   User Support Plan5.   Incentiv...
Must-Have Elements1. Communication Plan2. Training Plan3. Content Conversion Plan4. User Support Plan5. Incentives and Rew...
Communications Plan – KMA Best Practices• Frequent   – CEO Blogs   – Town Hall Meetings   – Posters• Fun   – Online Scaven...
Incentives and Reward Plan – KMA Best Practices• WIIFM – saving time  – One Stop Shop  – Collaboration• Have a Fantastic U...
Part 3:Find Your Killer Application            Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
The Magic Formula for Adoption• A=V>C• Adoption = Value > Change           Copyright 2011 © Knowledge Management Associate...
Why Killer Applications Matter?• Make people want to use SharePoint  – Remember – most times they have a choice     Hint: ...
How to Identify Your Killer Application?•   Internal User/Focus Groups•   User Champions•   Executive Sponsors•   Surveys•...
YouTube for the EnterpriseCopyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
YouTube for the Enterprise• What – Internal podcasting solution• Why – Need a secure solution for sharing content worldwid...
Idea & Innovation ManagementCopyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Idea & Innovation Management• What – Solution for soliciting feedback & responses to corporate  challenges• Why – Need emp...
Part 4:Must-Have (Free) Resources           Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Productivity Hub 2010                                     •    Format: Pre-loaded SharePoint site collection              ...
I Use SharePointCopyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Local SharePoint User Groups                http://tinyurl.com/spusersCopyright 2011 © Knowledge Management Associates, LL...
Summary•   Understand the Challenges     – Just because you build it, doesn’t mean they will come     – Adoption won’t hap...
Thank You!Contact Info:Chris BortlikEmail: chris.bortlik@microsoft.comBlog: blogs.technet.com/cbortlikTwitter: @cbortlikKa...
Final Words and Resources           Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Evaluations – We All Evaluate One Another…   Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
How to Sustain the ConversationTopic                      Owner                    E-mail                            Twitt...
In Closing…KMA Stuff• KMA Event: 22 November   – Amy Talhouk   – New England SharePoint User     Group   – 5 ways SharePoi...
In Closing…Other Stuff• Gilbane Conference:  30 November – 1 December   – http://gilbaneboston.com• Microsoft Project Conf...
THANK YOU!         Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
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SharePoint Conference Recap - Adoption Session

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KMA highlights what we learned at SharePoint Conference 2011 event - Adoption Session

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SharePoint Conference Recap - Adoption Session

  1. 1. KMA SharePoint RecapWelcome and Introduction
  2. 2. Why We’re Here: SharePoint Conference 2011 Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  3. 3. KMA’s Investment • Six people • One week • Cross-country • Conference fee • Travel expenses • Opportunity cost • Total: > $50,000Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  4. 4. Today’s Approach: 3 Simple Themes • Cool stuff we learned at SPC11 • Why we think it matters to you, our clients and prospects • What we recommend you do next as a result. Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  5. 5. A Couple Quick Highlights – Best QuoteClient: "We dont have a development farm.”Consultant: No, actually, you dont have a production farm." Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  6. 6. A Couple Quick Highlights – Best Demo• SQL 2012 (“Denali”) – 7,500 concurrent users – 14 TB content database – 107 million records in search results• UNPLUGGED ON STAGE• Full failover in 42 seconds Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  7. 7. AgendaTime Topic Owner9:30am – 9:40am Introduction Mike Gilronan9:40am – 10:00am Project Server Amy Talhouk10:00am – 10:30am Adoption Chris Bortlik & Karina Vatynskaya10:30am – 10:50am Business Process Automation Deanne Damato (non-Developer version)10:50am – 11:00am BREAK11:00am – 11:30am Social Computing Mike Gilronan11:30am – 12:00pm External Facing Websites Derek Cash-Peterson (Extranets and WWW)12:00pm – 12:30pm Business Intelligence with SQL Server 2012 Chris McNulty Close Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  8. 8. Drive Adoption and Get Users Excited about SharePoint 2010 Chris Bortlik Karina Vatynskaya SharePoint Technology Specialist Analyst Microsoft Knowledge Management Associates
  9. 9. AttributionPortions of this presentation were originally presentedby Chris Bortlik and Scott Jamison at the 2011SharePoint Conference.The original slides presented can be found here:http://tinyurl.com/spc11adoption Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  10. 10. Session Info• Part 1: The Challenge of Adoption• Part 2: Must-Haves in Your Adoption Strategy• Part 3: Find Your Killer Application• Part 4: Must-Have Resources Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  11. 11. Who is Chris Bortlik?• Microsoft SharePoint technology specialist• Joined Microsoft in 2008• Microsoft customer for 14 years prior• Works with Enterprise customers and partners in the Northeast• Speaks frequently at Microsoft events, SharePoint Saturdays, user groups, webinars• “SharePoint Insider”• Blog: blogs.technet.com/cbortlik• Twitter: @cbortlik Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  12. 12. Part 1:The Challenge of Adoption Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  13. 13. What Users Want• Connecting SharePoint to Biz Goals – Users want to see the connection – Outcomes, not requirements• Elegant Solution Design – Don’t make users go through five screens to do one task – Example: Tagging instead of folders• ‘WIIFM’ – “What’s in it for me?” – users want to understand what they get out of using the system (why they have to add metadata, for example) Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  14. 14. Part 2:Must-Have Elements to Your Adoption Strategy Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  15. 15. Must-Have Elements1. Communication Plan2. Training Plan3. Content Conversion Plan4. User Support Plan5. Incentives and Reward Plan6. Executive Sponsorship Plan7. Information Architecture Plan Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  16. 16. Must-Have Elements1. Communication Plan2. Training Plan3. Content Conversion Plan4. User Support Plan5. Incentives and Reward Plan6. Executive Sponsorship Plan7. Information Architecture Plan Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  17. 17. Communications Plan – KMA Best Practices• Frequent – CEO Blogs – Town Hall Meetings – Posters• Fun – Online Scavenger Hunts – Portal Naming Contest• Two-way – Survey/Feedback – Polls Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  18. 18. Incentives and Reward Plan – KMA Best Practices• WIIFM – saving time – One Stop Shop – Collaboration• Have a Fantastic User Experience – Invest in an information architecture• Taking away the alternatives – File shares – Email Attachments Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  19. 19. Part 3:Find Your Killer Application Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  20. 20. The Magic Formula for Adoption• A=V>C• Adoption = Value > Change Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  21. 21. Why Killer Applications Matter?• Make people want to use SharePoint – Remember – most times they have a choice Hint: just using SharePoint as a file share replacement is not a good reason• Make SharePoint part of some critical business process/flow – So they need to use SharePoint• Remember the adoption curve & tipping point mentioned earlier? Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  22. 22. How to Identify Your Killer Application?• Internal User/Focus Groups• User Champions• Executive Sponsors• Surveys• Microsoft Experience Center - http://envisionthepossible.com Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  23. 23. YouTube for the EnterpriseCopyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  24. 24. YouTube for the Enterprise• What – Internal podcasting solution• Why – Need a secure solution for sharing content worldwide• How – Allows employees to share, view & rate videos. Recognizes top contributors & highly rated/viewed content.• Actions – Review how Microsoft implemented this with SharePoint 2010 - http://tinyurl.com/msftacademy – Read about how to make the business case for social computing- http://tinyurl.com/whyspsocial Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  25. 25. Idea & Innovation ManagementCopyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  26. 26. Idea & Innovation Management• What – Solution for soliciting feedback & responses to corporate challenges• Why – Need employee, customer & partner engagement, and new ideas in the pipeline• How – Drives adoption by streamlining process for posting ideas, sharing, rating, commenting• Action – Watch SPC354 “Managing Innovation with SharePoint & Project Server 2010” Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  27. 27. Part 4:Must-Have (Free) Resources Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  28. 28. Productivity Hub 2010 • Format: Pre-loaded SharePoint site collection • Content: End user productivity training in a variety of formats (documents, videos, podcasts, etc.) with free quarterly updates • Blog: Tips and tricks for end user productivity • Train the trainer: Coach program • Products: Office 2007 & SharePoint Server 2007 or Office 2010 & SharePoint 2010 • Try It: http://tinyurl.com/seprodhub • Get It: http://tinyurl.com/spprodhubCopyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  29. 29. I Use SharePointCopyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  30. 30. Local SharePoint User Groups http://tinyurl.com/spusersCopyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  31. 31. Summary• Understand the Challenges – Just because you build it, doesn’t mean they will come – Adoption won’t happen magically (even though you want it to) – Users of SharePoint have jobs & other options to get their work done (e.g. email)• Have a Plan – Not having a plan is planning to fail – Use one or more angles (communication, training, user support, etc) – Break SharePoint rollout phases down into smaller chunks to help people absorb it – Plan for continual long term engagement• Training & Communication Planning is Key – Use the great resources out there – Many are free Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  32. 32. Thank You!Contact Info:Chris BortlikEmail: chris.bortlik@microsoft.comBlog: blogs.technet.com/cbortlikTwitter: @cbortlikKarina VatynskayaEmail: kvatynskaya@kma-llc.net Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  33. 33. Final Words and Resources Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  34. 34. Evaluations – We All Evaluate One Another… Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  35. 35. How to Sustain the ConversationTopic Owner E-mail Twitter BlogProject Server Amy Talhouk atalhouk@kma-llc.net @atal64 http://blogs.kma- llc.net/kma/Adoption Chris Bortlik & cbortlik@microsoft.com @cbortlik http://blogs.technet.com Karina Vatynskaya /cbortlikBusiness Process Deanne Damato ddamato@kma-llc.net http://blogs.kma-Automation llc.net/kma/Social Computing Mike Gilronan mgilronan@kma-llc.net @mikegil http://kmamikegil- blog.kma-llc.net/External Facing Websites Derek Cash-Peterson dcash-peterson@kma-llc.net @dcpkma http://blogs.kma- llc.net/goodpoint/BI -- Powered by SQL Chris McNulty chris.mcnulty@quest.com @cmcnulty20 http://www.chrismcnulty.Server 2012 00 net/blog/default.aspx Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  36. 36. In Closing…KMA Stuff• KMA Event: 22 November – Amy Talhouk – New England SharePoint User Group – 5 ways SharePoint can benefit your PMO• KMA Webinar: 14 December – Derek Cash-Peterson – “How We Did It” Extranets for Partners and Customers – http://info.kma-llc.net/kma- webinar-sharepoint-based- partner-portal/ Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  37. 37. In Closing…Other Stuff• Gilbane Conference: 30 November – 1 December – http://gilbaneboston.com• Microsoft Project Conference 2012 – Phoenix – March 19-22, 2012 – http://msprojectconference.com• SharePoint Conference 2012 – Las Vegas – November 12-15, 2012 Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
  38. 38. THANK YOU! Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
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