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April 2011 Enable Social in Your SharePoint Communities
 

April 2011 Enable Social in Your SharePoint Communities

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KMA and NewGator present ways to enable social capabilities within your SharePoint Communities

KMA and NewGator present ways to enable social capabilities within your SharePoint Communities

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    April 2011 Enable Social in Your SharePoint Communities April 2011 Enable Social in Your SharePoint Communities Presentation Transcript

    • Webinar Series April 20, 2011How to Enable “Social” in Your SharePoint Communities TOLL Free Access #: 1 877 366-0711 Canadian Toll Access #: 1 866 627-1651 International Toll Access #: Participant Passcode: 15274468# Presented by:
    • Webinar Series April 20, 2011How to Enable “Social” in Your SharePoint Communities Presented by:
    • Housekeeping Items • Experiencing Issues? • Change color of your seat to RED • Questions for Speakers? • Submit questions during webinar • Twitter Discussion • #kmasp • Feedback • Webinar Feedback • Next Steps/Moving Forward Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (3)
    • ABOUT KMA• Founded in 1995, focused on New England• 25 employees, technical DNA• Industries: Professional Services, Life Sciences & Financial Services• Technologies: • SharePoint, SQL Server, Office, and Visual Studio.NET• Specialties: • Collaboration: Portals, Websites, Communities and Content Management • Insight: Enterprise Search and Business Intelligence • Productivity: Forms, Workflow, Office Client Customization Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (4)
    • About the Speakers – Mike Gilronan • Partner at KMA • Focused on Business Decision Maker point of view • “recovering” CPA, active PMP, all-around process geek • 20 years of experience in IT and Professional Services • Exceedingly social: Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASP (5)
    • About the Speakers – Rich Blank • Solutions Engineer @NewsGator • 15 years of experience in collaboration, ECM, and social computing • Recognized expert blogger on AIIM.org SharePoint community • Regular contributor to CMSWire.com Connect: about.me/richblank • Previous management & technology consulting roles at IBM and EMC. • MBA, PMP, Six Sigma Green Belt Certified Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (6)
    • Agenda• Why social computing matters• How SharePoint 2010 supports social computing• How NewsGator takes SharePoint to the next level• Questions & Answers• Summary, resources and next steps Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (7)
    • Chapter 1: Why Social Computing Matters Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (8)
    • Let’s Be Clear on What We Mean…• Enterprise Social Computing• Enterprise Social Software• Enterprise 2.0• Communities Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (9)
    • Definitions “Enterprise social software (also known as or regarded as a major component of Enterprise 2.0), comprises social software as used in "enterprise" (business/commercial) contexts.…In contrast to traditional enterprise software, which imposes structure prior to use, enterprise social software tends to encourage use prior to providing structure.” -- Source: Wikipedia, emphasis mine Enterprise 2.0 is defined as "a system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise." -- Source: Carl Frappaolo and Dan Keldsen, for Association for Information and Image Management (AIIM) Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (10)
    • Why Does it Matter? From McKinsey… “Web 2.0 also seems to promote significantly more flexible processes at internally networked organizations. Respondents say that information is shared more readily and less hierarchically, collaboration across organizational silos is more common, and tasks are more often tackled in a project-based fashion.“ -- Source: McKinsey 2010 survey of 3,249 executives Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (11)
    • Why Does it Matter? From Wharton… "Today, social networking is being thought of as a separate thing. Well see that fade over time, and it will become just part of the way we interact.“ -- Kartik Hisanagar, professor of operations and information management at University of Pennsylvanias Wharton School of Business Source: "Is Business-centric Social Networking a Revolution -- or a Ruse?", Knowledge@Wharton Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (12)
    • Economics of “Social” Tangible and Intangible Benefits Manage and discover Attract and knowledge & expertise Innovate new retain talent products or services Value Creation = Relationships + Conversations + Activities Reduce cycle times Increase employee and time-to-market Drive new revenue engagement Increase Profitability Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (13)
    • Examples of “Social” Across the organization… Human Resources, • Onboard New Employees Training & Development • Online Mentoring • On-Demand Social Learning Information Technology • Locate Unique Technical Skills & Expertise & Operations • Project Management • Issue Resolution • Market Research Marketing, Communications • Product Announcements & Awareness & Public Relations • Programs and Marketing Campaigns • Innovation / idea management R&D, Product Development • Introduce News Products and Services • Joint Product Development • Online Customer Collaboration/Support Sales, Services & Support • Proposal Development • Lead Generation • Call Centers Knowledge Management • Knowledge Retention of Retiring Workforce • Best Practices Collaboration Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (14)
    • Chapter 2: How SharePoint 2010 supports social computing Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASP (15)
    • Microsoft’s Social Story in SharePoint Informal KnowledgeSocial Connections Participation Anywhere Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (16)
    • Blogs and Wikis Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (17)
    • Profiles
    • Finding Expertise
    • Finding Content Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (20)
    • Finding and Defining Communities
    • Demo – SharePoint 2010 and Social Computing Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (22)
    • Chapter 3: How NewsGator takes SharePoint to the next level Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASP (23)
    • Solutions for Social Business Expanding the Capabilities of SharePoint… Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: 24 (24)
    • Social Profiles Colleague & Set Up Wizard CommunityRecommendations Reputation Expertise Contributions Terms of Use Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (25)
    • Demo – NewsGator Social Sites, SharePoint 2010 and Social Computing Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASP (26)
    • Customer Use Case: Deloitte 85% profile creation in a month! To date, nearly 99% of 46,000 employees have created their profileBENEFITSConnect people across functionsEnhance knowledge about one anotherEmpower people with a personal branding pagePersonalize the talent experience and make ourreally large organization feel smaller
    • Communities Community Event Creation Aggregation Member Built-In Display AdministrationPhoto & Video Central Upload Discovery Declared SocialMembership Bookmarking Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASP (28)
    • Customer Use Case: US Air Force BENEFITS • Developed a collaborative environment where users share best practices, innovations, and learning opportunities • Seven hallmark communities of practice“Through professional networking and social learning, the Air Force ischanging the way it learns and leads in the 21st Century - one student at a time.”
    • Email, Mobile & Desktop Clients Post Status Upload Videos, Updates Links, Docs Receive View Activity Notifications Stream Post an Idea Like/Comment iPhone, iPad, &Ask a Question Blackberry Clients Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASP (30)
    • Customer Use Case: Kraft FoodsBENEFITS• Focus on the user experience• 70K + users to the cloud• Improve employee efficiency & collaboration• Deliver value with Web 2.0, social networks, and desktop integration Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASP (31)
    • Idea Stream Knowledge Idea Center Explorer Module IntegrationCampaign and Activity StreamIdea Creation Integration CommunityCommenting Integration Searching & Voting Sorting MyIdeas Categorization Moderate ‘Most Popular’Conversations Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASP (32)
    • Customer Use Case: EricssonBENEFITS• Eliminate IP risk from external services• Create ad-hoc networks to exchange ideas and knowledge• Avoid siloes of information• Quickly find experts and peers with similar interests and experiences Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASP (33)
    • Recap: Social Collaboration in Communities SharePoint Intranet PortalPrimary “Authoritative Source” of news andUse information and mass communicationsIntended • Your organization at largeAudienceKey Publishing: • Content published onFeatures the Intranet by key LOB communicators or other authorized publishers • Links or embedded video •Broadcast announcements • LOB or Dept. news and information
    • Recap: Social Collaboration in Communities SharePoint SharePoint Project Intranet Portal or Team SitePrimary “Authoritative Source” • LOB, departmental or team of news and collaboration, communicationUse information and mass communications • Primarily used for project teams or departmental groupIntended • Your organization at • A project team large • A small department or teamAudience • A specific targeted groupKey Publishing: Collaborative features such as: • Content published on • Document librariesFeatures the Intranet by key LOB • Shared team calendars communicators or • Discussion threads / forums other authorized • Wiki libraries & Blog pages publishers • Email alerts & RSS feeds • Links or embedded • Commenting on Blog postings video • Links or embedded video •Broadcast •Project documentation announcements • Team meeting notes and shared • LOB or Dept. news documents and information • Team or project calendars
    • Recap: Social Collaboration in Communities SharePoint SharePoint Project NewsGator SocialSites Intranet Portal or Team Site CommunitiesPrimary “Authoritative Source” • LOB, departmental or team • Cross-LOB, Cross-geographic of news and collaboration, communication communities for sharing best practices orUse information and mass knowledge around products, communications • Primarily used for project teams technologies or business processes or departmental groupIntended • Your organization at • A project team • Employees at large who share a large • A small department or team particular interest in the topic of theAudience • A specific targeted group intended communityKey Publishing: Collaborative features such as: All Team Site features plus: • Content published on • Document libraries • People Focused, Experts, Q&A, IdeasFeatures the Intranet by key LOB • Shared team calendars • Activity streams consolidate updates to communicators or • Discussion threads / forums the community other authorized • Wiki libraries & Blog pages • Content tagging & rating of all content publishers • Email alerts & RSS feeds • “Commenting” & “Liking” & Spotlight • Links or embedded • Commenting on Blog postings • Aggregated RSS feeds video • Links or embedded video • Rich media •Broadcast •Project documentation • Discussion forums announcements • Team meeting notes and shared • “Best practice” documents • LOB or Dept. news documents • Conversations threads and information • Team or project calendars • Comments and feedback
    • Questions and Answers Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (37)
    • Is Your Business Ready? For Social Technology To Enable and Transform Your Organization…• Do you view your existing intranets and portals as transformative and strategic?• What does “social” mean to your value chain, your organizational culture and communities?• Can you redefine your existing portals from static information into vibrant social communities?• To what degree should your organization change?• What’s the impact of social? risks? costs?• How do you define success?• How do you change (top-down or bottom-up)?• What tools do you currently use?• How can SharePoint and NewsGator together enable your business? Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (38)
    • Resources KMA NewsGatorUpcoming Webinar May 18th: “My SharePoint April 28th: “Going Social without Administrator Just Quit. What Do I Do Going Crazy, or Broke” – with John Now?” Mancini, President of AIIM: http://info.newsgator.com/AIIMWebi nar-Web.htmlRecorded Webinars Full Index of recent webinars: Kraft Foods and Microsoft about http://www.kma- transforming your business and llc.net/insights/Pages/Webinars.aspx culture using social computing technology: http://info.newsgator.com/KraftandM FSTWebinar-Web.htmlSpecial Offer Solution Briefing/Social Roadmap Free 15-day Trial of Social Sites 2010 -- download from www.newgator.comOther April 26th: In-person, Invitation-only, Blog: Intranets, SharePoint, and CIO event: “Communicating the NewsGator: A Q&A Session with Rich Business Value of IT” with Dr. George Blank Westerman http://blogs.newsgator.com/daily/20 11/04/rich_blank.html Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (39)
    • KMA Solution Briefing Offer Three simple steps for qualified webinar attendees: 1. contact KMA (via follow-up info) 2. line up your stakeholders 3. schedule KMA social computing roadmapping session Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (40)
    • In Closing…• How to get (and share) a copy of today’s slides• How to continue the conversation and provide feedback: Name Twitter E-mail Blog Phone Mike @mikegil Mgilronan [at]kma-llc[dot]net http://kmamikegil-blog.kma-llc.net/ 781.693.6823 Gilronan Rich @pmpinsights Email: richb@newsgator.com www.aiim.org & www.pmpinsights.com 704-243-9153 Blank Linkedin: www.richblank.com Thank you to our guest speaker and attendees!!! Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASPTwitter hashtag: (41)