A Decade of SharePoint Adoption


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A Decade of SharePoint Adoption

  1. 1. Welcome to SharePoint Saturday—The Conference A Decade of SharePoint Adoption (S1A-101) Admin – 200 Chris McNulty & Mike Gilronan Knowledge Management Associates
  2. 2. Welcome to SharePoint Saturday—The Conference Thank you for being a part of the first SharePoint Saturday conference • Please turn off all electronic devices or set them to vibrate. • If you must take a phone call, please do so in the hall so as not to disturb others. • Open wireless access is available at SSID: SPSTC2011 • Feel free to “tweet and blog” during the session • Thanks to our Diamond and Platinum Sponsors:
  3. 3. Founded 1995 10 years of delivering SharePoint solutionsThree Themes Collaboration, Insight, ProductivityTwo principal lines of business Professional Services SharePoint Consulting and Application Development Software Product Mekko Graphics advanced charting softwareOne Technology Stack Pure-play Microsoft Partner
  4. 4. Chris McNulty• KMA SharePoint Practice Lead/Manager• Working with SharePoint technologies since 2000/2001• 20 years consulting and financial services technology (Santander, John Hancock, GMO, State Street)• MBA in Investment Management from Boston College Carroll School of Management• Write and speak often on Microsoft IW technologies (blogs & books)• Microsoft MCSE/MCTS/MSA/MVTSP• Hiking, cooking, playing guitar, colonial history, photography• My family: Hayley, three kids (16, 7, 4) and my dog Stan
  5. 5. Mike Gilronan• Partner at KMA, joined in 2006• Working with SharePoint technologies since 2000/2001• 20+ years consulting and professional services experience • ERP and CRM, leading to KM and custom • Business Analysis, Training, Project and Practice Management• Active participant in KM, Microsoft, and SharePoint communities• Business user point of view• CPA by trade, PMP by training and experience• Bats right, throws right
  6. 6. Two RolesTechnical Stakeholder Business Stakeholder“Push” with some “pull” “Pull” with some “push”Wants and Needs: Wants and Needs: Performance Economic Justification Security Network Effect Compliance “My solution” becomes “Our solution”Adoption = Someone else’s problem Adoption = If no one else is doing it, why should I?
  7. 7. Today’s Session, in detail• Hallmarks of good adoption• Roadblocks or symptoms of bad adoption• Tools and techniques that our clients have used to drive adoption• Worst practices• Q&A, Resources, Closing
  8. 8. The SharePoint Firehose
  9. 9. Enablers/Indicators Long uptimes Business users perceive value No complaints, no help desk tickets, happy users Measurable ROI Speed to Market
  10. 10. Roadblocks to Adoption• Speed to market• Over-governance• Maintenance• No/bad sponsorship• Redundancy of content• Too many documents• "Field of dreams" mentality
  11. 11. Adoption tools and techniques
  12. 12. Unique applications and solutions• Lunch/Catering Application• Dynamic, Targeted Content on Home Page• Birthday List• Today @ACME / Meeting Room Central
  13. 13. Training • Lunch and Learn • Formal Training – Internal – External site • Product vs Solution
  14. 14. Marketing• Branding/Naming – First rule of SharePoint – don’t call it SharePoint! • E.g., Nebula • Cramerville • Shmoogle • BaseCamp• Segmentation
  15. 15. Assessment• Survey• Administrative Tools• Feedback mechanism prominent on the front page• Visible and available super-users or support staff
  16. 16. Project Design• Departmental Approach• Steering Committee (Cross-Functional)• Move Fast – Quick early successes count more – Drive fast, take chances!
  17. 17. Support• SharePoint for SharePoint• Prepare Support Teams• Self Service Support/Communities• Team Leaders Support/Decentralized• Tech Sheets – Quick one page tips or FAQs
  18. 18. Launch Events• “Big event” – Usually a breakfast – Sometimes a lunch – Rarely an evening happy hour• Gift bags/materials – Training – Contests and prizes, often with a scavenger hunt – Public awards – Giveaways – branded items with tips and helpful information• Resources: “I Use SharePoint”
  19. 19. Miscellaneous MotivationsTheory Y Theory X• SLAs • Home Page Lockin• Chargeback • Mandates incentives • “Burn the Boats”• Viral Communications• Social Communities• Badges
  20. 20. “Accessory After the Fact”• 5 things to do after 3 months in production – Usage/Search logs – MySite self-population – Content growth trends – Repeat rollout training – Re-evaluate roadmap
  21. 21. Worst Practices!Three things to neverallow in yourSharePoint Three things to never allowdeployment in your SharePoint rollout…aka“How to squashadoption in threeeasy steps”
  22. 22. No. No, no, no.
  23. 23. Import file shares as-is
  24. 24. Introduce 100s of content types…
  25. 25. Deployment plan? Outlook…
  26. 26. Closing thoughts – Know Your Audience • Multigenerational • Multinational • Multi-platform
  27. 27. Resources - General• From Microsoft: – SharePoint Adoption tools: http://sharepoint.microsoft.com/iusesharepoint/landing.aspx• From Others – SharePoint Maturity Model (SPMaturity.com) – Noon, CN114 – Susan Hanley (susanhanley.com) – great presentation on this yesterday• From Chris – SPSTCDC : SharePoint Business Intelligence 11:30M CT207 – SPSTCDC: Managed Metadata and Taxonomies 3:00pm CN117 – New Jersey SharePoint User Group September 14 (Business Intelligence) – SharePoint Saturday NH – September 24, 2011 (Business Intelligence) – KMWorld DC October 2011 (IT)• From KMA (www.kma-llc.net) – Blogs, presentations, news, and events – Monthly webinars
  28. 28. • Questions?• Evaluations• Contact Us• Prizes! Follow @kmallc for the code word!
  29. 29. Thank you!Chris McNulty Mike GilronanE-mail: cmcnulty@kma-llc.net E-mail: mgilronan@kma-llc.netBlog: http://blogs.kma- Blog: http://kmamikegil-llc.net/microknowledge blog.kma-llc.net/Twitter: cmcnulty2000 Twitter: mikegilLinkedIn: LinkedIn:http://www.linkedin.com/in/cmcn http://www.linkedin.com/in/mikulty egilOnline Evaluationhttp://app.fluidsurveys.com/s/spstc2011-Sat-S1A-101
  30. 30. Welcome to SharePoint Saturday—The Conference Thanks to our SponsorsThanks to Our Other Sponsors!
  31. 31. Photo Credits• “Two faces” flickr photo from heyjoewhereyougoinwiththatguninyourhand used via Creative Commons license: http://www.flickr.com/photos/heyjoewhereyougoingwiththatguniny ourhand/129124058/sizes/l/in/photostream/• “Hose contest splashes” flickr photo from DrewbieDoo used via Creative Commons license: http://www.flickr.com/photos/drewbiedoo/538051654/sizes/l/in/ph otostream/• “x y” flickr photo from Jean Hambourg used via Creative Commons license: http://www.flickr.com/photos/jihef/10453062/sizes/z/in/photostrea m/• Fight Club poster ©EnderTheThird at DeviantArt• Mother of Navy Seal Michael Murphy (christening ship) flickr photo from US Navy Images via Creative Commons license: http://www.flickr.com/photos/usnavy/5710217589/sizes/o/in/photo stream/