Mobility For Business The Platform Requirements

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Need for a platform based approach to enterprise mobility and features to look for.

Need for a platform based approach to enterprise mobility and features to look for.

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  • 1. Mobility for Businesses Mobility Platform – Recognizing Need, Making the Choice iPath’s iAllWays end-to-end information flow technology Copyright 2010 All Rights Reserved is covered by pending patent applications 1 iPath Technologies Confidential
  • 2. Mobility - Realities of Today & Tomorrow Exploding Adoption Smart Phone & Universal usage of Converged of Mobile Phones – Netbook Growth mobile messaging Communications India 600M+.. Need for Multi- Multiple Mobile Shortening Newer Delivery Language Platforms Attention Spans Channels Support iPath’s iAllWays end-to-end information flow technology Copyright 2010 All Rights Reserved is covered by pending patent applications iPath Technologies Confidential 2
  • 3. What Businesses Need To Address In the Short Term • Service Mobile Lifestyle • Make business information and people available on the move, on a priority basis In the Long Term • Make more of the business available on the move • Implement business differentiation through innovative use of mobility iPath’s iAllWays end-to-end information flow technology Copyright 2010 All Rights Reserved is covered by pending patent applications iPath Technologies Confidential 3
  • 4. Addressing Mobility – Key Considerations Target Audience Coverage (Tech •Diff Network/Mobile Platforms/Browsers/Voice/Messaging Standpoint) • US – service provider driven, limited heterogeneity; INDIA – consumer driver, highly heterogeneous •Scope of biz information and functionality mobilized Biz Systems Coverage •Today and tomorrow •Simplicity, Individual-centric, contextuality, ease of provisioning, personalizability, local language User Adoption (Experience Standpoint) support.. Time to Market Integration Complexity •Changes to existing systems Scalability Manageability •Solution Life-cycle •Address delivery support to include Adaptability Into Future •More languages / Device form factors / Newer consumption-side technologies / Location-awareness •.NET/Java TCO •Proprietary OS / Open Source •Life-cycles to manage iPath’s iAllWays end-to-end information flow technology Copyright 2010 All Rights Reserved is covered by pending patent applications iPath Technologies Confidential 4
  • 5. Business Mobility Demands A Platform iPath’s iAllWays end-to-end information flow technology Copyright 2010 All Rights Reserved is covered by pending patent applications 5 iPath Technologies Confidential
  • 6. Choice of Platform – Key Considerations Support multiple • Multiple Delivery Channels - SMS, Email, Voice • Multiple On-Demand Channels – PC, Voice (IVR), Mobile browsers communication • Multiple Preferred Mobile Platforms – Apple iPhone, RIM BlackBerry, Google Android, Java Mobiles (Nokia, Sony Ericsson, Samsung, LG..), Windows channels & devices Mobiles Leverage Standards on • VXML, SIP, HTML, xHTML, SMPP, SMTP, FTP, JSON.. Access and Delivery • WSDL, JDBC, POP3/IMAP, REST.. Tiers Address All Business • Critical Business Events (say, issue of a policy) Situations Demanding • Periodic notification of status (say, state of business or customer account) • Ad-hoc needs for information (say, a customer visit) Mobility Address Integration • Integration for real-time data access • Event integration through a queue posting interface Expectations • Store-and-Forward for scheduled notifications iPath’s iAllWays end-to-end information flow technology Copyright 2010 All Rights Reserved is covered by pending patent applications iPath Technologies Confidential 6
  • 7. Sample Experiences in Life Insurance Domain THE IPATH IALLWAYS™ (IAW) ENTERPRISE MOBILIZATION PLATFORM iPath’s iAllWays end-to-end information flow technology Copyright 2010 All Rights Reserved is covered by pending patent applications 7 iPath Technologies Confidential
  • 8. Mobilizing Business Using IAW – Some Typical Experiences (Life Insurance) On-Demand Access To Real-Time Access to Periodic Biz Status Information Critical Business Events Notifications • Quote converted into a • Financial Advisor with Policy • Daily Sales Report Customer • Stakeholders to get • Role-specific • Need to provide a notified, ASAP • Contextual access to policy quote, • Financial Advisor related information instantaneously • Customer and people • Customer to be notified with soft copy of premium receipt • Financial advisor to be notified of incentive earned IAW Platform iPath’s iAllWays end-to-end information flow technology Copyright 2010 All Rights Reserved is covered by pending patent applications iPath Technologies Confidential 8
  • 9. Multiple On-Demand Channels Information Request Using Short Messaging (SMS) Information Request Using Custom Mobile App Information Request Using Custom Mobile Browser iPath’s iAllWays end-to-end information flow technology Copyright 2010 All Rights Reserved is covered by pending patent applications iPath Technologies Confidential 9
  • 10. Multi-Channel Delivery of Biz Event Push on SMS Push on Email iPath’s iAllWays end-to-end information flow technology Copyright 2010 All Rights Reserved is covered by pending patent applications iPath Technologies Confidential 10
  • 11. Seamless Multi-Channel Contextually Relevant People & Information End of Day Notification on SMS, Seamless Contextual Navigation on Mobile Browser iPath’s iAllWays end-to-end information flow technology Copyright 2010 All Rights Reserved is covered by pending patent applications iPath Technologies Confidential 11
  • 12. IAW – Completeness on Delivery Side Business Mobility Delivery Richness Information any time – Any mobile devices, email, SMS.. – Functional Coverage Nokia Mobile Voice SMS Biz Event Alerts in Multiple Browser interfaces Real-Time • Seamless Multi- PC Windows Biz Status Channel iPhone Mobile Multiple Communication • SMS-Mobile Notifications on a Channels Browser/App Multiple Mobile Handset Platforms On- Periodic Basis • Email – Demand PC/Mobile Multiple Communication Modes Push On-Demand Browser Email • Data – Voice Access To Asynchronous using • Contextual Information navigations SMS Requests • Personalization BlackBerry Generic Java Mobiles Single Platform for Mobilization – Alerts & Notifications, On-Demand Information.. iAllWays™ Multiple Business Back-End Systems Actuarial Engine Pre-Sales Policy Management Incentive Management iPath’s iAllWays end-to-end information flow technology Copyright 2010 All Rights Reserved is covered by pending patent applications iPath Technologies Confidential 12
  • 13. IAW – Configuration Driven & Multiple data Integration Options Actuarial Engine Policy Incentive Pre-Sales Management Management iPath’s iAllWays end-to-end information flow technology Copyright 2010 All Rights Reserved is covered by pending patent applications iPath Technologies Confidential 13
  • 14. IAW Features &Benefits •Seamless multi-channel execution Loosely-coupled experiences •Continuous evolution with minimal service impact •Business individual efficiency /Customer delight Individual-context servicing •Form-factor independence •Easier implementation of best practices •Consumption flexibility Multi-device / Multi-channel support •Broader acceptance of service offering •Operational flexibility •Urgency and consumption preference Multiple modes of communication •Operational relevance Preference based/Personalization •Enhanced user acceptance / Customer delight capabilities Differential experience / Control over •Flexible business operations (support for varying levels of outsourcing) every aspect of end user experience •Greater leveraging of information available through opening up to wider audience Data driven/configuration driven •Faster time to market/implementation approach •Incremental & continuous solution evolution •Differential scaling Multi-tiered •Flexible integrations on information and communication sides •Replicability within segment and across segments Single platform/Single life-cycle •Manage-ability End User Service Definitions Around •Business-friendly solution definition and evolution Contexts iPath’s iAllWays end-to-end information flow technology Copyright 2010 All Rights Reserved is covered by pending patent applications 14 iPath Technologies Confidential
  • 15. Thank you Enterprise mobility from For more information, contact iPath Technologies Private Ltd sales@ipathtech.com Chennai, India iPath’s iAllWays end-to-end information flow technology Copyright 2010 All Rights Reserved is covered by pending patent applications 15 iPath Technologies Confidential