Task Force Report Corita Goulding
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Task Force Report Corita Goulding






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Task Force Report Corita Goulding Task Force Report Corita Goulding Presentation Transcript

  • Transforming Public Services Managing Service Delivery Change 22 January 2009
  • Public Service Reform – New Phase
    • Report of the Task Force on the Public Service
    • Government Statement on Transforming Public Services
    • Report of the Organisational Review Programme
    • Special Group on Public Service Numbers and Expenditure Programmes
  • Report of the Task Force on the Public Service
    • Established in May 2008
    • OECD Review of the Public Service
    • Report accepted in full by Government
    • Published on 26 November in tandem with Government Policy Statement
    • Themes: Motivating Performance; Deepening Citizen Engagement; E-Government; Shared Services; People and Leadership; Governance; State Agencies
  • Motivating Performance
    • Organisational Performance
      • All bodies to produce Output Statements
      • All bodies to produce integrated Annual Report
      • External validation
    • Individual Performance
      • Performance management for all public servants
      • Links between promotions and ratings, addressing underperformance and standardising ratings
  • Customer Service
    • Customer Input
      • Reach out to citizens in new ways
      • Publish performance results / satisfaction levels
    • Service Delivery
      • Multi-channel access, lo-call number for all services
      • No need for customer to know structures to access services
      • Catalogue of services to be published
      • Role of Local Government
  • Customer Service
    • Better Use of Information
      • Administrative Burden Reduction for Citizens
      • Re-use of data by Public Service
    • Customer Charters
      • To be published by all organisations
      • Existing charters to be revised
      • Identify priority actions to improve customer service
  • E-Government
    • Significant expansion recommended with rolling programme of projects
    • Priority targets in all sectors announced within 5 months
    • Publication of 6 monthly progress reports
    • Emphasis on those services identified as important to the citizen
    • Examine existing initiatives
  • Shared Services
    • Promote establishment of shared services
    • Subject all to business case analysis
    • Public bodies compelled to use them
    • Service Level Agreements to ensure standards
    • Named official to be accountable to Cabinet Committee and led at senior level locally
  • People and Leadership
    • Unified Public Service labour market
    • Arrangements for redeployment and exit
    • Ongoing reviews of staffing allocations
    • Promotions policy
    • Leadership Skills
    • Creation of Senior Public Service
  • Strengthening Governance
    • Role of the Centre
    • Extension of ORP to all Departments
    • Allocation of responsibility for service delivery
    • Management of cross-cutting issues
    • Networks
    • County / City Development Boards
  • State Agencies
    • Special Group to consider further rationalisation
    • New governance frameworks
    • New performance frameworks
    • Output Statements
    • Moratorium on new agencies
    • Use of shared services
  • Implementation
    • Cabinet Committee chaired by the Taoiseach
    • Steering Group chaired by Secretary General to the Government
    • Transformation Office (based in Department of the Taoiseach)
    • Annual Report on the State of the Public Service
    • Legislative Changes
  • Reports Available
      • www.gov.ie
      • www.bettergov.ie
      • [email_address]