Citizen Participation in the Wiki and Facebook Era How new Internet Technologies are Changing Public Service Delivery 24 th October 2008 Kieran Lenihan Institute of Public Administration

Why this seminar? OECD Public Sector Review 2008 The Popularity of Web 2.0 websites The potential to involve citizens in improving services The Net generation Potential for value for money for public Service

OECD Public Sector Review 2008

The Popularity of Web 2.0 websites

The potential to involve citizens in improving services

The Net generation

Potential for value for money for public Service

OECD Review Call for: New ways of working Greater sharing of expertise and knowledge The use of networks to bring together relevant players Greater connectivity with stakeholders inside and outside of Public Service Service delivery from the perspective of the citizen, (who is not familiar with how structures and systems operate) Full potential of ICT to be realised by public sector organisations

Call for:

New ways of working

Greater sharing of expertise and knowledge

The use of networks to bring together relevant players

Greater connectivity with stakeholders inside and outside of Public Service

Service delivery from the perspective of the citizen, (who is not familiar with how structures and systems operate)

Full potential of ICT to be realised by public sector organisations

OECD “ Irish citizens and residents are being transformed by the Internet and their own growing expectations from being users of public services to participants and even partners in shaping and delivering public services. In order for the Public Service to keep up with, and tap into, these larger social forces, it should promote transparency as a value that will make the Public Service more dynamic and increase the public’s trust by fostering a debate on the Public Service’s contribution to societal outcomes such as life expectancy and competitiveness.”

The popularity of Web 2.0 sites Irish Top 10 websites (Alexa Ratings) Google.ie You Tube Web 2.0 Google Yahoo Bebo Web 2.0 (40 members worldwide) Windows Live Facebook Web 2.0 (120m members worldwide) MSN Wikipedia Web 2.0 Google UK

Irish Top 10 websites (Alexa Ratings)

Google.ie

You Tube Web 2.0

Google

Yahoo

Bebo Web 2.0 (40 members worldwide)

Windows Live

Facebook Web 2.0 (120m members worldwide)

MSN

Wikipedia Web 2.0

Google UK

The Popularity of Web 2.0 Sites

The Popularity of Web 2.0

The Potential to Involve Citizens…. … .Or they will involve themselves anyway Patientopinion.org, farmsubsidy.net, fixmystreet.com etc The internet is empowering citizens Access to information, to communities and to a soapbox!

Net Generation The Net Generation, or N-Gen, describes an age band of people in Western society characterised by their access to and use of digital communication devices to satisfy cultural and social needs, conduct business and experience life in ways fundamentally different from their parents. Also commonly known as Generation Y, the Internet Generation or iGeneration, members of this generational cohort were generally born between about 1977 and the mid 1990s ( [1] ). N-Gen have grown up with the Internet in a period driven by technological change, determining the way they think, work, play and communicate (Tapscott 1998). For N-Geners the digital world and its possibilities are a fact of life, not a marvel. The convergence of computers, telecommunications and Internet technologies in an integrated communications web opened up news ways to organise human relationships and has become the mainstay of an entire generation of technologically-savvy people (Rifkin 2000, p.218). The digital revolution resulted in the disintegration of geographic barriers and gave way to a global society

The Net Generation, or N-Gen, describes an age band of people in Western society characterised by their access to and use of digital communication devices to satisfy cultural and social needs, conduct business and experience life in ways fundamentally different from their parents. Also commonly known as Generation Y, the Internet Generation or iGeneration, members of this generational cohort were generally born between about 1977 and the mid 1990s ( [1] ). N-Gen have grown up with the Internet in a period driven by technological change, determining the way they think, work, play and communicate (Tapscott 1998). For N-Geners the digital world and its possibilities are a fact of life, not a marvel. The convergence of computers, telecommunications and Internet technologies in an integrated communications web opened up news ways to organise human relationships and has become the mainstay of an entire generation of technologically-savvy people (Rifkin 2000, p.218). The digital revolution resulted in the disintegration of geographic barriers and gave way to a global society

Net Generation Also called N-Gen or Generation Y Born 1977-mid nineties Characterised by access to and use of digital communications Digital world a fact of life not a novelty Telecommunications, internet and computers merge to erase geographical boundaries New ways of establishing and maintaining relationships New ways of expressing individuality. N-Gen prefer Interactivity

Also called N-Gen or Generation Y

Born 1977-mid nineties

Characterised by access to and use of digital communications

Digital world a fact of life not a novelty

Telecommunications, internet and computers merge to erase geographical boundaries

New ways of establishing and maintaining relationships

New ways of expressing individuality.

N-Gen prefer Interactivity

Characteristics of N-gen Like public activism Dislike slowness Privacy not so important to many Sharing and collaborating more so

Like public activism

Dislike slowness

Privacy not so important to many

Sharing and collaborating more so

Potential for value for money for Public Service