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Project Introduction09  Kieran Lenihan
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Project Introduction09 Kieran Lenihan



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  • 1. Managing Service Delivery Projects Kieran Lenihan 3-4 March 2009
  • 2. What defines a project?
    • Unique, not an everyday thing, risky
    • Specific objective(s)
    • Committed resources: people, financial and skills
    • Time- working against the clock
  • 3. Getting Projects off to a Good Start
    • Project in line with organisational strategy
    • Agreed procurement strategy
    • Support from top management
    • Roles, responsibilities and reporting structures clarified
    • Consistent process or set of processes
    • Communication with stakeholders
  • 4. Role of the Project Sponsor
    • A Senior manager with clout
    • A champion of the project: vocal and visible
    • Ultimate decision maker for the project
    • Watches budget and keeps things in check
    • Provides support for Project Manager
    • Removes obstacles and resolves conflicts.
    • Approve Scope changes
  • 5. Steering Committee/Project Board
    • Typically appointed by senior management
    • Comprises a group of stakeholders
    • Project’s voice to outside world
    • Approves deliverables, helps resolve issues, makes policy decisions and approve scope changes
    • May secure funding
    • (But sometimes absent!)
  • 6. Project Manager
    • Overall authority, responsibility and accountability for management of resources
    • Includes technical, time and cost aspects and motivation of all
    • The day to day project manager
    • Manages team and its performance
    • Makes sure the goods are produced!
    • Watches the clock and the money
  • 7. Project Team
    • Plan the project with project manager
    • Execute tasks producing deliverables
    • Answer to project Manager
  • 8. Customers and Stakeholders
    • May be external or internal to organisation
    • Customer representatives used frequently
    • Key stakeholders are the ones without whom the project fails
    • Role of suppliers, contractors important
  • 9. Securing Stakeholder Commitment
    • Talk to them. Let their views count
    • Be credible: have the skills and experience
    • Establish trust and relationships
    • Involve sponsor and board to lend project credibility
    • Communicate with each stakeholder group according to their needs
  • 10. Secret of Good Communication
    • Keep communication as simply as possible
    • Provide information when it is required
    • Use credible messengers
    • Be available to speak in person
    • Listen
    • Plan presentations
    • Have a clear strategy for seeking and acting on feeback
  • 11. Secret of Good Communication 2
    • Remember who you are addressing
    • Select your key messages
    • Choose the tool carefully
  • 12. Project Lifecycle
  • 13. Make your project a success
    • Get senior management support
    • Involve the users of the service
    • The more experienced the project manager, the better
    • Have clear objectives
    • Keep the scope tight
    • Follow a project methodology
  • 14. Project Scope
    • What is or is not included in the project
    • Does not refer to time and cost
    • Example: Want to build a garage with two window and double doors to park a family car. Must have light and be secured by both bolt and chubb lock
    What I have in mind
  • 15. What the builder has in mind Clearly we need to have a chat!
  • 16. Define Your Project Scope
    • Need to discuss project fully with stakeholders
    • Make sure there is a shared understanding
    • Double check and confirm understanding
  • 17.  
  • 18. Example:We will create an integrated service and one stop shop for customers
    • What do you mean by integrated?
    • What is a one stop shop?
    • How will customers be served?
    • What services will provided and to what level
  • 19. How to Define the Scope
    • Describe the activity
    • Define the internal and external deliverables
    • Agree the outcome
  • 20. Remember however…
    • … that sometimes it is not realistic to wait until you know everything.
    Sometimes you just need to be brave!