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Organisational Communication

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  • 1. Organisational Communication The Why? and How? Of it!!
  • 2. What is an organisation?
    • Only the firm, bank, hospital or school?
    • Organised society?
    • Family?
    • A structured group
    • It has advantages
    • The only thread is communication
  • 3. Organisational structure
    • Hierarchial pyramid
    • Communication relationships
    • Flattened structure, Teams
    • Centralised networks
      • Chain
      • Inverted Y
      • Leader centred wheel
  • 4. Organisational structure
    • Decentalised networks
      • A circle
      • Open com
    • Informal networks
      • Gossip chain
      • grapewine
  • 5. Communication as a Necessity
    • TELL THEM I AM HERE!!
    • In the beginning
    • At home
    • In the society
    sender Receiver/s message medium
  • 6. Kinds of Communication
    • Verbal communication
      • Oral Communication
      • Phone
      • Public speaking
      • Meetings
    • Non Verbal Communication
      • The persona
      • Body language
      • Facial feelings and Eye Contact
  • 7. In an Organisation
    • We have common Goals
    • Plan, Execute, Evaluate
    • Deal with people
    • Team and Network
    • Attitudes
    • Downward
    • Upward
    • lateral
  • 8. Hierarchy
    • Upward
      • Reports,Data,Suggestions
      • Information for decision making
    • Downward
      • Requests, requirements
      • Directives, comments
    • Lateral
      • Contribution, explanation, cooperation
  • 9. Upward Communication
    • Communication with the higher ups – Solutions please!!
    • Time is important
    • Appointment &Agenda
    • Be Precise
    • Give Accurate Information
    • Clarify your point of view
    • Don’t Assume
    • Filtering problem, distortion
  • 10. Downward Communication
    • Top – Down Activity
    • Policies and decisions,
    • Targets and feed back!
    • Don’t be Rude
    • Listen to people
    • Seek clarification
    • Value the input
    • Be empathetic
    • Convince or activate
    • Last word yours!
  • 11. Crosswise Communication
    • You with colleagues
    • No loose talk
    • Rumors will spread
    • Neither less nor more
    • Develop Relations
    • Give Feedback
    • Share Information
    • Avoid Arguments
  • 12. Argument Vs Discussion
    • Heat
    • Closed mind
    • Ignorance
    • Express Temper
    • Who is Right?
    • Light
    • Open mind
    • Knowledge
    • Logic
    • What is Right?
    • Question
    • Confrontation ?
  • 13. Don’t do that work, by which you are displeased if others do!
  • 14. What is Empathy?
    • Sympathy
      • Understanding and accepting
    • Apathy
      • No understanding and no acceptance
    • Empathy
      • Understanding and acceptance
      • as per your judgment