Organisational Communication

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Organisational Communication

  1. 1. Organisational Communication The Why? and How? Of it!!
  2. 2. What is an organisation? <ul><li>Only the firm, bank, hospital or school? </li></ul><ul><li>Organised society? </li></ul><ul><li>Family? </li></ul><ul><li>A structured group </li></ul><ul><li>It has advantages </li></ul><ul><li>The only thread is communication </li></ul>
  3. 3. Organisational structure <ul><li>Hierarchial pyramid </li></ul><ul><li>Communication relationships </li></ul><ul><li>Flattened structure, Teams </li></ul><ul><li>Centralised networks </li></ul><ul><ul><li>Chain </li></ul></ul><ul><ul><li>Inverted Y </li></ul></ul><ul><ul><li>Leader centred wheel </li></ul></ul>
  4. 4. Organisational structure <ul><li>Decentalised networks </li></ul><ul><ul><li>A circle </li></ul></ul><ul><ul><li>Open com </li></ul></ul><ul><li>Informal networks </li></ul><ul><ul><li>Gossip chain </li></ul></ul><ul><ul><li>grapewine </li></ul></ul>
  5. 5. Communication as a Necessity <ul><li>TELL THEM I AM HERE!! </li></ul><ul><li>In the beginning </li></ul><ul><li>At home </li></ul><ul><li>In the society </li></ul>sender Receiver/s message medium
  6. 6. Kinds of Communication <ul><li>Verbal communication </li></ul><ul><ul><li>Oral Communication </li></ul></ul><ul><ul><li>Phone </li></ul></ul><ul><ul><li>Public speaking </li></ul></ul><ul><ul><li>Meetings </li></ul></ul><ul><li>Non Verbal Communication </li></ul><ul><ul><li>The persona </li></ul></ul><ul><ul><li>Body language </li></ul></ul><ul><ul><li>Facial feelings and Eye Contact </li></ul></ul>
  7. 7. In an Organisation <ul><li>We have common Goals </li></ul><ul><li>Plan, Execute, Evaluate </li></ul><ul><li>Deal with people </li></ul><ul><li>Team and Network </li></ul><ul><li>Attitudes </li></ul><ul><li>Downward </li></ul><ul><li>Upward </li></ul><ul><li>lateral </li></ul>
  8. 8. Hierarchy <ul><li>Upward </li></ul><ul><ul><li>Reports,Data,Suggestions </li></ul></ul><ul><ul><li>Information for decision making </li></ul></ul><ul><li>Downward </li></ul><ul><ul><li>Requests, requirements </li></ul></ul><ul><ul><li>Directives, comments </li></ul></ul><ul><li>Lateral </li></ul><ul><ul><li>Contribution, explanation, cooperation </li></ul></ul>
  9. 9. Upward Communication <ul><li>Communication with the higher ups – Solutions please!! </li></ul><ul><li>Time is important </li></ul><ul><li>Appointment &Agenda </li></ul><ul><li>Be Precise </li></ul><ul><li>Give Accurate Information </li></ul><ul><li>Clarify your point of view </li></ul><ul><li>Don’t Assume </li></ul><ul><li>Filtering problem, distortion </li></ul>
  10. 10. Downward Communication <ul><li>Top – Down Activity </li></ul><ul><li>Policies and decisions, </li></ul><ul><li>Targets and feed back! </li></ul><ul><li>Don’t be Rude </li></ul><ul><li>Listen to people </li></ul><ul><li>Seek clarification </li></ul><ul><li>Value the input </li></ul><ul><li>Be empathetic </li></ul><ul><li>Convince or activate </li></ul><ul><li>Last word yours! </li></ul>
  11. 11. Crosswise Communication <ul><li>You with colleagues </li></ul><ul><li>No loose talk </li></ul><ul><li>Rumors will spread </li></ul><ul><li>Neither less nor more </li></ul><ul><li>Develop Relations </li></ul><ul><li>Give Feedback </li></ul><ul><li>Share Information </li></ul><ul><li>Avoid Arguments </li></ul>
  12. 12. Argument Vs Discussion <ul><li>Heat </li></ul><ul><li>Closed mind </li></ul><ul><li>Ignorance </li></ul><ul><li>Express Temper </li></ul><ul><li>Who is Right? </li></ul><ul><li>Light </li></ul><ul><li>Open mind </li></ul><ul><li>Knowledge </li></ul><ul><li>Logic </li></ul><ul><li>What is Right? </li></ul><ul><li>Question </li></ul><ul><li>Confrontation ? </li></ul>
  13. 13. Don’t do that work, by which you are displeased if others do!
  14. 14. What is Empathy? <ul><li>Sympathy </li></ul><ul><ul><li>Understanding and accepting </li></ul></ul><ul><li>Apathy </li></ul><ul><ul><li>No understanding and no acceptance </li></ul></ul><ul><li>Empathy </li></ul><ul><ul><li>Understanding and acceptance </li></ul></ul><ul><ul><li>as per your judgment </li></ul></ul>
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