Listening  The forgotten skill in communication
The number <ul><li>Only one mouth </li></ul><ul><li>But </li></ul><ul><li>Two ears? </li></ul><ul><li>Two eyes? </li></ul>
Styles  <ul><li>Exercise  </li></ul><ul><ul><li>Spacial Artist </li></ul></ul><ul><ul><li>Music Artist </li></ul></ul><ul>...
Further  <ul><li>English and the world </li></ul><ul><ul><li>Asian </li></ul></ul><ul><ul><li>African </li></ul></ul><ul><...
Remember  <ul><li>We hear only what we want to hear  </li></ul><ul><li>Remember only part of what we heard </li></ul><ul><...
Philosopher’s answer  <ul><li>Epictetus said </li></ul><ul><ul><li>To make statue needs skill </li></ul></ul><ul><ul><li>T...
Listen? <ul><li>Hear with thoughtful attention </li></ul><ul><li>Hear the speaker  </li></ul><ul><ul><li>Carefully </li></...
Listen  <ul><li>To learn </li></ul><ul><ul><li>Book is static </li></ul></ul><ul><ul><li>Speaker is dynamic </li></ul></ul...
Problems  <ul><li>Selectivity </li></ul><ul><li>Interruption </li></ul><ul><li>Day dreaming </li></ul><ul><li>Distractions...
You are required to <ul><li>Listen willingly </li></ul><ul><li>Take the message totally </li></ul><ul><li>Interpret the sa...
Also  <ul><li>Ask questions </li></ul><ul><li>Weigh the answer </li></ul><ul><li>Watch assumptions </li></ul><ul><li>Liste...
Advanced Listening <ul><li>Sensitivity </li></ul><ul><li>Empathy </li></ul><ul><li>Patience </li></ul><ul><li>Humour </li>...
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Listening

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Listening

  1. 1. Listening The forgotten skill in communication
  2. 2. The number <ul><li>Only one mouth </li></ul><ul><li>But </li></ul><ul><li>Two ears? </li></ul><ul><li>Two eyes? </li></ul>
  3. 3. Styles <ul><li>Exercise </li></ul><ul><ul><li>Spacial Artist </li></ul></ul><ul><ul><li>Music Artist </li></ul></ul><ul><ul><li>Theatre Artist </li></ul></ul><ul><ul><li>What was different? </li></ul></ul>
  4. 4. Further <ul><li>English and the world </li></ul><ul><ul><li>Asian </li></ul></ul><ul><ul><li>African </li></ul></ul><ul><ul><li>Australian </li></ul></ul><ul><ul><li>European </li></ul></ul><ul><ul><li>English </li></ul></ul><ul><ul><li>American? </li></ul></ul>
  5. 5. Remember <ul><li>We hear only what we want to hear </li></ul><ul><li>Remember only part of what we heard </li></ul><ul><li>Good listening improves content and quality of what we hear and remember </li></ul><ul><li>If listening is our business? </li></ul>
  6. 6. Philosopher’s answer <ul><li>Epictetus said </li></ul><ul><ul><li>To make statue needs skill </li></ul></ul><ul><ul><li>To view a statue aright needs skill also </li></ul></ul><ul><ul><li>There is an art of listening as well as speaking </li></ul></ul>
  7. 7. Listen? <ul><li>Hear with thoughtful attention </li></ul><ul><li>Hear the speaker </li></ul><ul><ul><li>Carefully </li></ul></ul><ul><ul><li>With Alertness </li></ul></ul><ul><ul><li>Watchfully </li></ul></ul><ul><ul><li>Mindfully </li></ul></ul>
  8. 8. Listen <ul><li>To learn </li></ul><ul><ul><li>Book is static </li></ul></ul><ul><ul><li>Speaker is dynamic </li></ul></ul><ul><ul><li>Changes as per the listener </li></ul></ul><ul><li>To help </li></ul><ul><ul><li>Need to listen </li></ul></ul><ul><ul><li>Quality vs quantity </li></ul></ul><ul><ul><li>Music and listening </li></ul></ul>
  9. 9. Problems <ul><li>Selectivity </li></ul><ul><li>Interruption </li></ul><ul><li>Day dreaming </li></ul><ul><li>Distractions </li></ul><ul><li>Evasion </li></ul><ul><li>Critcising </li></ul>
  10. 10. You are required to <ul><li>Listen willingly </li></ul><ul><li>Take the message totally </li></ul><ul><li>Interpret the same </li></ul><ul><li>Evaluate carefully </li></ul><ul><li>Respond appropriately </li></ul>
  11. 11. Also <ul><li>Ask questions </li></ul><ul><li>Weigh the answer </li></ul><ul><li>Watch assumptions </li></ul><ul><li>Listen between the lines </li></ul><ul><li>Understand the mood </li></ul>
  12. 12. Advanced Listening <ul><li>Sensitivity </li></ul><ul><li>Empathy </li></ul><ul><li>Patience </li></ul><ul><li>Humour </li></ul><ul><li>Curiosity </li></ul><ul><li>Intelligence </li></ul><ul><li>Creativity </li></ul><ul><li>ENDURANCE </li></ul>

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