Interviewing Skills

1,690 views
1,625 views

Published on

Published in: Business, Education
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,690
On SlideShare
0
From Embeds
0
Number of Embeds
10
Actions
Shares
0
Downloads
185
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Interviewing Skills

  1. 1. Interviewing skills
  2. 2. Types of interviews <ul><li>SELECTION INTERVIEWS </li></ul><ul><li>APPRAISAL INTERVIEWS </li></ul><ul><li>COUNSELING INTERVIEWS </li></ul><ul><li>DISCIPLINE INTERVIEWS </li></ul><ul><li>FOCUS GROUP INTERVIEWS </li></ul>
  3. 3. BASIC PROCESSES OF INTERVIEWING <ul><li>a special form of communication </li></ul><ul><li>COMMUNICATION INFLUENCES </li></ul><ul><ul><li>Purposes of Communicating </li></ul></ul><ul><ul><li>Motivations for Communicating </li></ul></ul><ul><ul><li>Perceptions </li></ul></ul><ul><ul><li>Thinking Patterns </li></ul></ul><ul><ul><li>Language Expertise </li></ul></ul><ul><ul><li>Body Language </li></ul></ul><ul><ul><li>Bias </li></ul></ul><ul><ul><li>Attitudes </li></ul></ul><ul><ul><li>Memory </li></ul></ul>
  4. 4. PLANNING STRATEGIES <ul><li>Stating Your Purpose </li></ul><ul><li>Preparing an Agenda </li></ul><ul><li>Raising Questions </li></ul><ul><li>Common Problems Associated with Asking Questions </li></ul><ul><li>Structuring the Interview </li></ul><ul><li>Planning the Physical Setting </li></ul><ul><li>Anticipating Problems </li></ul>
  5. 5. CONDUCTING THE INTERVIEW <ul><li>Establishing a Productive Climate </li></ul><ul><li>Listening Analytically </li></ul><ul><li>Probing Thoughtfully </li></ul><ul><li>Motivating the Interviewee </li></ul><ul><li>Controlling the Interview </li></ul>
  6. 6. Keeping Control <ul><li>You are the leader and guide </li></ul><ul><li>Keep to the subject </li></ul><ul><li>Get to the point earlier on </li></ul><ul><li>Don’t talk too much yourself </li></ul><ul><li>Stick to the time allocated </li></ul>
  7. 7. Structure of the Interview <ul><li>Opening </li></ul><ul><ul><li>Introduction & Important facts </li></ul></ul><ul><ul><li>Purpose of the meeting </li></ul></ul><ul><ul><li>Put the other person at ease </li></ul></ul><ul><ul><li>Encourage relaxed, open – minded, committed and calm discussion </li></ul></ul><ul><ul><li>Be frank </li></ul></ul>
  8. 8. Structure of the Interview <ul><li>Middle </li></ul><ul><ul><li>Keep aim in mind </li></ul></ul><ul><ul><li>Keep the discussion relevant </li></ul></ul><ul><ul><li>Listen with attention </li></ul></ul><ul><ul><li>Observe body language </li></ul></ul><ul><ul><li>Make sure agenda is covered </li></ul></ul>
  9. 9. Structure of the Interview <ul><li>Closing </li></ul><ul><ul><li>Sum up the discussion </li></ul></ul><ul><ul><li>Describe action decided </li></ul></ul><ul><ul><li>Confirm the usefulness of the interview </li></ul></ul><ul><ul><li>Avoid ending abruptly </li></ul></ul><ul><ul><li>Close on a positive note </li></ul></ul>
  10. 10. Behavioral based interviewing <ul><li>best predictor of future behavior is past behavior </li></ul><ul><li>ask for specific examples and press for an action with an outcome </li></ul><ul><li>behavioral based questions </li></ul><ul><ul><li> Tell me about a project that you are particularly proud of. What was it, what was your role and what was the outcome? </li></ul></ul>
  11. 11. Questions <ul><li>Yes/No type </li></ul><ul><ul><li>Check facts </li></ul></ul><ul><ul><li>Oversimplified answers? </li></ul></ul><ul><li>Closed probe </li></ul><ul><ul><li>Restricted facts </li></ul></ul><ul><ul><li>Interrogation? </li></ul></ul><ul><li>Open probe </li></ul><ul><ul><li>Opening the discussion </li></ul></ul><ul><ul><li>Long answers? </li></ul></ul>
  12. 12. Questions <ul><li>Leading type </li></ul><ul><ul><li>Not really useful </li></ul></ul><ul><ul><li>Limited value? </li></ul></ul><ul><li>Loaded type </li></ul><ul><ul><li>Limited use, provocative </li></ul></ul><ul><ul><li>Suggestion? </li></ul></ul><ul><li>The prompt </li></ul><ul><ul><li>Guiding in direction </li></ul></ul><ul><ul><li>Curtail reply? </li></ul></ul>
  13. 13. Question <ul><li>Probe </li></ul><ul><ul><li>More information </li></ul></ul><ul><ul><li>Interrogation? </li></ul></ul><ul><li>Mirror </li></ul><ul><ul><li>Check message </li></ul></ul><ul><ul><li>Alter meaning? </li></ul></ul><ul><li>What – If? </li></ul><ul><ul><li>Imaginative </li></ul></ul><ul><ul><li>Hypothetical information? </li></ul></ul>
  14. 14. Selection interviews <ul><li>Attitude </li></ul><ul><li>Skills </li></ul><ul><li>Knowledge </li></ul><ul><li>Your requirement </li></ul><ul><ul><li>Readily available? </li></ul></ul>
  15. 15. Selection interviews <ul><li>Unique Contributions of the Interview </li></ul><ul><li>Research Perspectives </li></ul><ul><li>Planning the Interview </li></ul><ul><li>Managing the Interview </li></ul><ul><li>Interpreting the Data </li></ul><ul><li>Legal Considerations </li></ul><ul><li>Overcoming Problems </li></ul>
  16. 16. APPRAISAL INTERVIEWS <ul><li>History of Appraisals </li></ul><ul><li>Objections to Appraisals </li></ul><ul><li>Rational for Appraisals </li></ul><ul><li>Preparation for the Evaluation </li></ul><ul><li>The Feedback Interview </li></ul><ul><li>Final Considerations </li></ul>
  17. 17. COUNSELING INTERVIEWS <ul><li>Differences Among Counselors </li></ul><ul><li>A Basic Orientation to Counseling </li></ul><ul><li>Two Basic Approaches to Counseling Interviews </li></ul><ul><li>Planning the Interview </li></ul><ul><li>Conducting the Interview </li></ul><ul><li>Confronting Special Problems </li></ul>
  18. 18. DISCIPLINE INTERVIEWS <ul><li>A Positive Approach to Discipline </li></ul><ul><li>Different Managerial Approaches to Discipline </li></ul><ul><li>Planning the Interaction </li></ul><ul><li>Administering Discipline </li></ul><ul><li>Special Problems </li></ul><ul><li>The Ultimate Discipline </li></ul>
  19. 19. FOCUS GROUP INTERVIEWS <ul><li>Rational for Focus Group Interviewing </li></ul><ul><li>Considerations in Forming a Group </li></ul><ul><li>Conducting the Group Interview </li></ul>

×