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Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
Interviewing Skills
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Interviewing Skills

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Transcript

  • 1. Interviewing skills
  • 2. Types of interviews
    • SELECTION INTERVIEWS
    • APPRAISAL INTERVIEWS
    • COUNSELING INTERVIEWS
    • DISCIPLINE INTERVIEWS
    • FOCUS GROUP INTERVIEWS
  • 3. BASIC PROCESSES OF INTERVIEWING
    • a special form of communication
    • COMMUNICATION INFLUENCES
      • Purposes of Communicating
      • Motivations for Communicating
      • Perceptions
      • Thinking Patterns
      • Language Expertise
      • Body Language
      • Bias
      • Attitudes
      • Memory
  • 4. PLANNING STRATEGIES
    • Stating Your Purpose
    • Preparing an Agenda
    • Raising Questions
    • Common Problems Associated with Asking Questions
    • Structuring the Interview
    • Planning the Physical Setting
    • Anticipating Problems
  • 5. CONDUCTING THE INTERVIEW
    • Establishing a Productive Climate
    • Listening Analytically
    • Probing Thoughtfully
    • Motivating the Interviewee
    • Controlling the Interview
  • 6. Keeping Control
    • You are the leader and guide
    • Keep to the subject
    • Get to the point earlier on
    • Don’t talk too much yourself
    • Stick to the time allocated
  • 7. Structure of the Interview
    • Opening
      • Introduction & Important facts
      • Purpose of the meeting
      • Put the other person at ease
      • Encourage relaxed, open – minded, committed and calm discussion
      • Be frank
  • 8. Structure of the Interview
    • Middle
      • Keep aim in mind
      • Keep the discussion relevant
      • Listen with attention
      • Observe body language
      • Make sure agenda is covered
  • 9. Structure of the Interview
    • Closing
      • Sum up the discussion
      • Describe action decided
      • Confirm the usefulness of the interview
      • Avoid ending abruptly
      • Close on a positive note
  • 10. Behavioral based interviewing
    • best predictor of future behavior is past behavior
    • ask for specific examples and press for an action with an outcome
    • behavioral based questions
      • Tell me about a project that you are particularly proud of. What was it, what was your role and what was the outcome?
  • 11. Questions
    • Yes/No type
      • Check facts
      • Oversimplified answers?
    • Closed probe
      • Restricted facts
      • Interrogation?
    • Open probe
      • Opening the discussion
      • Long answers?
  • 12. Questions
    • Leading type
      • Not really useful
      • Limited value?
    • Loaded type
      • Limited use, provocative
      • Suggestion?
    • The prompt
      • Guiding in direction
      • Curtail reply?
  • 13. Question
    • Probe
      • More information
      • Interrogation?
    • Mirror
      • Check message
      • Alter meaning?
    • What – If?
      • Imaginative
      • Hypothetical information?
  • 14. Selection interviews
    • Attitude
    • Skills
    • Knowledge
    • Your requirement
      • Readily available?
  • 15. Selection interviews
    • Unique Contributions of the Interview
    • Research Perspectives
    • Planning the Interview
    • Managing the Interview
    • Interpreting the Data
    • Legal Considerations
    • Overcoming Problems
  • 16. APPRAISAL INTERVIEWS
    • History of Appraisals
    • Objections to Appraisals
    • Rational for Appraisals
    • Preparation for the Evaluation
    • The Feedback Interview
    • Final Considerations
  • 17. COUNSELING INTERVIEWS
    • Differences Among Counselors
    • A Basic Orientation to Counseling
    • Two Basic Approaches to Counseling Interviews
    • Planning the Interview
    • Conducting the Interview
    • Confronting Special Problems
  • 18. DISCIPLINE INTERVIEWS
    • A Positive Approach to Discipline
    • Different Managerial Approaches to Discipline
    • Planning the Interaction
    • Administering Discipline
    • Special Problems
    • The Ultimate Discipline
  • 19. FOCUS GROUP INTERVIEWS
    • Rational for Focus Group Interviewing
    • Considerations in Forming a Group
    • Conducting the Group Interview

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