Emotions <ul><li>Surprise </li></ul><ul><li>Happiness </li></ul><ul><li>Fear </li></ul><ul><li>Sadness </li></ul><ul><li>A...
Emotional Intelligence <ul><li>the ability to acquire and apply knowledge from your emotions and the emotions of others   ...
Emotional Intelligence Competencies <ul><li>Intra-personal, invisible to others and occur inside of us </li></ul><ul><ul><...
Why Emotional Intelligence? <ul><li>Enhance your career and success potential   </li></ul><ul><li>Improve your personal pr...
Why Emotional Intelligence? <ul><li>Mental Clarity   </li></ul><ul><li>Higher Productivity   </li></ul><ul><li>MagnetizeTa...
Executives <ul><li>make decisions  </li></ul><ul><li>rely on more people  </li></ul><ul><li>accountable  </li></ul><ul><li...
Managers & Supervisors <ul><li>behavior and treatment & turnover and retention   </li></ul><ul><li>influence attitudes, pe...
Team Leaders & Project Managers <ul><li>accountable positive environment  </li></ul><ul><li>shorter time periods  </li></u...
Sales Professionals  <ul><li>difficult prospects and customers   </li></ul><ul><li>adversarial situations  </li></ul><ul><...
Teams  <ul><li>to work smoothly with people  </li></ul><ul><li>Deadlines are tight,  </li></ul><ul><li>resources are scarc...
Customer Service Representatives  <ul><li>deal with angry, frustrated customers  </li></ul><ul><li>verbally abused  </li><...
Technical Professionals  <ul><li>pressure to do more with less  </li></ul><ul><li>work long hard hours  </li></ul><ul><li>...
Administrative Staff  <ul><li>volume of work  </li></ul><ul><li>New computer systems </li></ul><ul><li>new requirements  <...
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Emotional Intelligence

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Emotional Intelligence

  1. 1. Emotions <ul><li>Surprise </li></ul><ul><li>Happiness </li></ul><ul><li>Fear </li></ul><ul><li>Sadness </li></ul><ul><li>Anger </li></ul><ul><li>Disgust </li></ul>
  2. 2. Emotional Intelligence <ul><li>the ability to acquire and apply knowledge from your emotions and the emotions of others </li></ul><ul><li>skill to use your emotions to help you make choices </li></ul><ul><li>effective control over yourself and your impact on others. </li></ul>
  3. 3. Emotional Intelligence Competencies <ul><li>Intra-personal, invisible to others and occur inside of us </li></ul><ul><ul><li>Emotional Self-Awareness </li></ul></ul><ul><ul><li>Emotional Self-Regulation </li></ul></ul><ul><ul><li>Emotional Self-Motivation </li></ul></ul><ul><li>Inter personal </li></ul><ul><ul><li>Empathy </li></ul></ul><ul><ul><li>Nurturing Relationships </li></ul></ul>
  4. 4. Why Emotional Intelligence? <ul><li>Enhance your career and success potential </li></ul><ul><li>Improve your personal productivity </li></ul><ul><li>Increase Job Satis-faction </li></ul><ul><li>Work easily with demanding clients and team members </li></ul><ul><li>Improve work/life balance so you can enjoy your personal life . </li></ul>
  5. 5. Why Emotional Intelligence? <ul><li>Mental Clarity </li></ul><ul><li>Higher Productivity </li></ul><ul><li>MagnetizeTalent </li></ul><ul><li>Inspire People </li></ul><ul><li>Less Chaos </li></ul>
  6. 6. Executives <ul><li>make decisions </li></ul><ul><li>rely on more people </li></ul><ul><li>accountable </li></ul><ul><li>lead organizational change </li></ul><ul><li>inspiring and energizing </li></ul>anxiety, fear, caution, guilt & depression
  7. 7. Managers & Supervisors <ul><li>behavior and treatment & turnover and retention </li></ul><ul><li>influence attitudes, performance, and satisfaction of employees </li></ul><ul><li>firm and caring at the same </li></ul><ul><li>employees want a supportive, caring Supervisor or Manager </li></ul>
  8. 8. Team Leaders & Project Managers <ul><li>accountable positive environment </li></ul><ul><li>shorter time periods </li></ul><ul><li>projects of greater magnitude </li></ul><ul><li>eliminate roadblocks </li></ul><ul><li>organizations can cause a lot of frustration, anxiety, suspicion, and resentment </li></ul><ul><li>Teams may Collapse </li></ul>
  9. 9. Sales Professionals <ul><li>difficult prospects and customers </li></ul><ul><li>adversarial situations </li></ul><ul><li>situations can generate anxiety, fear, frustration or even outright anger </li></ul><ul><li>vicious negative emotional cycle </li></ul><ul><li>can stay mentally focused </li></ul><ul><li>Optimism leads to persistence </li></ul><ul><li>strong positive relationships </li></ul>
  10. 10. Teams <ul><li>to work smoothly with people </li></ul><ul><li>Deadlines are tight, </li></ul><ul><li>resources are scarce, </li></ul><ul><li>technology advancing, </li></ul><ul><li>team members changing </li></ul><ul><li>a team member doesn't deliver </li></ul><ul><li>resources are taken away </li></ul><ul><li>still expected to meet tight deadlines </li></ul>
  11. 11. Customer Service Representatives <ul><li>deal with angry, frustrated customers </li></ul><ul><li>verbally abused </li></ul><ul><li>nervous, mad, disgusted, and angry </li></ul><ul><li>require the intervention Supervisor </li></ul><ul><li>company to lose that customer </li></ul><ul><li>customer tell friends about the poor treatment </li></ul>
  12. 12. Technical Professionals <ul><li>pressure to do more with less </li></ul><ul><li>work long hard hours </li></ul><ul><li>to create and innovate </li></ul><ul><li>interact with people of different functions </li></ul><ul><li>do tasks, they would like to avoid </li></ul><ul><li>&quot;emotional hijacking&quot; – a physiological response in the brain that literally keeps people from thinking clearly </li></ul><ul><li>Communication hampered, mistakes & errors made, creativity blocked </li></ul>
  13. 13. Administrative Staff <ul><li>volume of work </li></ul><ul><li>New computer systems </li></ul><ul><li>new requirements </li></ul><ul><li>new policies and procedures </li></ul><ul><li>interruptions are the norm </li></ul><ul><li>overwhelmed, worried, dejected, confused, fearful, even guilty </li></ul><ul><li>Procrastination evident, mistakes increase, depressive state, complaining and absenteeism </li></ul><ul><li>Health, attitude, and morale suffer </li></ul>
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