Emotional Intelligence
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Transcript

  • 1. Emotions
    • Surprise
    • Happiness
    • Fear
    • Sadness
    • Anger
    • Disgust
  • 2. Emotional Intelligence
    • the ability to acquire and apply knowledge from your emotions and the emotions of others
    • skill to use your emotions to help you make choices
    • effective control over yourself and your impact on others.
  • 3. Emotional Intelligence Competencies
    • Intra-personal, invisible to others and occur inside of us
      • Emotional Self-Awareness
      • Emotional Self-Regulation
      • Emotional Self-Motivation
    • Inter personal
      • Empathy
      • Nurturing Relationships
  • 4. Why Emotional Intelligence?
    • Enhance your career and success potential
    • Improve your personal productivity
    • Increase Job Satis-faction
    • Work easily with demanding clients and team members
    • Improve work/life balance so you can enjoy your personal life .
  • 5. Why Emotional Intelligence?
    • Mental Clarity
    • Higher Productivity
    • MagnetizeTalent
    • Inspire People
    • Less Chaos
  • 6. Executives
    • make decisions
    • rely on more people
    • accountable
    • lead organizational change
    • inspiring and energizing
    anxiety, fear, caution, guilt & depression
  • 7. Managers & Supervisors
    • behavior and treatment & turnover and retention
    • influence attitudes, performance, and satisfaction of employees
    • firm and caring at the same
    • employees want a supportive, caring Supervisor or Manager
  • 8. Team Leaders & Project Managers
    • accountable positive environment
    • shorter time periods
    • projects of greater magnitude
    • eliminate roadblocks
    • organizations can cause a lot of frustration, anxiety, suspicion, and resentment
    • Teams may Collapse
  • 9. Sales Professionals
    • difficult prospects and customers
    • adversarial situations
    • situations can generate anxiety, fear, frustration or even outright anger
    • vicious negative emotional cycle
    • can stay mentally focused
    • Optimism leads to persistence
    • strong positive relationships
  • 10. Teams
    • to work smoothly with people
    • Deadlines are tight,
    • resources are scarce,
    • technology advancing,
    • team members changing
    • a team member doesn't deliver
    • resources are taken away
    • still expected to meet tight deadlines
  • 11. Customer Service Representatives
    • deal with angry, frustrated customers
    • verbally abused
    • nervous, mad, disgusted, and angry
    • require the intervention Supervisor
    • company to lose that customer
    • customer tell friends about the poor treatment
  • 12. Technical Professionals
    • pressure to do more with less
    • work long hard hours
    • to create and innovate
    • interact with people of different functions
    • do tasks, they would like to avoid
    • "emotional hijacking" – a physiological response in the brain that literally keeps people from thinking clearly
    • Communication hampered, mistakes & errors made, creativity blocked
  • 13. Administrative Staff
    • volume of work
    • New computer systems
    • new requirements
    • new policies and procedures
    • interruptions are the norm
    • overwhelmed, worried, dejected, confused, fearful, even guilty
    • Procrastination evident, mistakes increase, depressive state, complaining and absenteeism
    • Health, attitude, and morale suffer