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Practical Tips to Increase SharePoint Adoption
 

Practical Tips to Increase SharePoint Adoption

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  • You can lead a horse to water, but you can't make it drink.Have you deployed SharePoint but none of your employees are using it? Despite having SharePoint within your organization, end users continue do their work the old fashioned way via email threads, file shares, paper based approval, etc. There is no guarantee that the solution will be adopted. This is the case even if users are involved in every step of your SharePoint solution. Attend this session, to learn techniques I've used to increase adoption of SharePoint solutions that have become slow or stalled.You can lead a horse to water, but you can't make it drink. The same analogy is true for SharePoint adoption. Despite having SharePoint within your organization, end users continue do their work the old fashioned way via email threads, file shares, paper based approval, etc. There is no guarantee that the solution will be adopted. You are getting no ROI for SharePoint - even if users are involved in every step of your SharePoint solution. Attend this session, to learn techniques I've used to increase adoption of SharePoint solutions that have become slow or stalled.
  • What are some of your favorite SharePoint features?
  • The research is clear: engage end-users for a more successful implementation. Ignore end-users at your peril.Here is my four-item framework for evaluating whether end-users are sufficiently engaged in your implementation:Goal involvement. Have you developed a statement of business goals for the project that has been formally endorsed by the stakeholders, or was installing software the only formal goal?Project origin. Did an end-user group actively participate in defining project requirements and selecting the vendor, or was the project completely IT-driven?End-user benefit. Will the application give end-users valuable new capabilities, or is there little apparent benefit to end-users and managers?Project communications. Will stakeholders receive frequent updates on project status, or is that considered to be low priority?
  • Employees Refusing to Use Clunky Enterprise SoftwareExcel Runs Production’?” referring to the tendency of managers—especially younger ones—to bypass the big enterprise systems by using spreadsheets and cloud-based apps to operate their business functions. Seventy-five percent of managers of all ages admitted to using an open-source tool or spreadsheet—or simply refusing to use the system—if the interface is hard to use.
  • If you were to explain to users what SharePoint is using technology terms this is what it would look like.
  • just because your organization has deployed SharePoint does not mean it is being used successfully. This is what many organizations are in denial of.
  • Thankfully there are easy solutionsLets press the easy button to get started
  • We all have our SharePoint stories. What’s yours?Pain Points Difficulty finding content due to outdated and irrelevant results Users inability to remember URLs Orphaned team sites, mysites, doc and mtg workspaces No rollover of site ownership Users hitting site quotas Complicated and painful restores due to lack of site recycle bin Leaked information because content not properly secured User Community Not Involved in Planning SharePoint Site Use Lack of GovernanceSharePoint was deployed without policies and proceduresEnd Users Expected to Create or Manage SharePoint Sites Did not leverage SharePoint Features (i.e. ECM - metadata)Employees Unaware of Powerful SharePoint Features Uncertainty that Confidential Information is Secure Added Training Needs Burden Staff SharePoint Training Wasn’t Based on End User Needs Help Desk was not Trained to Answer SharePoint Questions Change in Organizational Culture Required for SharePoint to Be Accepted
  • 70 to 1 state that the most critical factor (70% listed it as number 1) for software success and return-on-investment is effective user adoptionhttp://spbuzz.it/jDysxi User adoption is the single biggest challenge when implementing new technology – it is now and it has been for 15 years.
  • Leverage Experts and ChampionsCEO MemosTown Hall MeetingsBreak Room PostersOther Fun Ideas:Online Scavenger Hunts“Birth” AnnouncementsLaunch PartiesMake sure you have an ongoing plan for continuous communicationTraining: Not just for Developers and ITAlso For:Power Users (Site Owners)VisitorsMembersWeb Content ContributorsWorkflow Approvers“just-in-time and just enough”It’s critical that important information gets moved to the new systemSeveral Options:Clean and migrate everythingMigrate nothing; Index old contentNew content only in new systemClean and migrate recent content only.Don’t Migrate without Cleaning!Contact Person for Every PageUse pictures and contact infoInternal Site Owner User GroupsEmpower users to help each otherGet the IT Help Desk on boardGiving users power means more questionsEnd-User Feedback LoopGet feedback in two ways:Metrics-based (number of users, rating scale, etc)Anecdotes (good/bad experiences)End-User resources (guides, help, etc)Answer WIIFMShow (with real data) why something is usefulMake It Fun!Buck the company cultureProvide Recognition for Content ContributionMoney talks; so do titles & certificatesHave a Fantastic User ExperienceInvest in an information architecture
  • Conduct a robust pilot to validate deployment and key scenarios.A carefully planned pilot allows you to get a better perspective of how people actually use the product. You can then uncover any potential obstacles and take steps to mitigate or work around them
  • A good marketing campaign informs, involves, and inspires your users, resulting in a much higher adoption rate.
  • Focus on enabling users for the essential tasks. To avoid overwhelming users, focus at first on a few of the most important user and then make sure that users understand the benefits of the features you're enabling.Choose success metrics that tell the whole story. Monitoring Server reports are an important part of your success metrics, but for demonstrating success to upper management, you'll want to include other measures, such as user satisfaction, help desk traffic, reliability, and adoption velocity
  • When adopting a new tool, users typically pass through five stages, each involving a progression of behaviors and needs . . . here are three of the key stages:Awareness - User achieves awareness of the new technology and begins forming perceptions around its importance and value.Learning - User obtains an understanding, both theoretical and demonstrated, of the tool’s fundamental attributes, such as what it does, its value, how to use it, and how it integrates with existing work processes.Trial - User experiments with the tool on current projects to experience tangibly how it fits with current modes of working. Obtains real-time under-standing of benefits and experience.Application - User applies the technology regularly and gains greater familiarity with it, specifically as it relates to fundamental tasks.Adoption - User incorporates the solution as an indispensable tool. As such, the solution is a formal element within specific stages of work processes.
  • Vision of an Intranet that is so well designed
  • Flexibility is key when starting or managing a community. Don't be rigid in your expectations of its members or use cases for the community. Ask the community what they want, learn from them, and change accordingly. And above all - make sure the community members know they are valued and that you listen to themDon’t be rigidAsk the community what they want, learn from them, and change accordingly
  • Weather webpart10 Things I Learned From Microsoft’s SharePoint ITEngage & Measure Adoption and Satisfaction – Microsoft surveys their users on a quarterly basis to gather "NSAT" the statistic that gives them customer satisfaction including pain points, and ensures that service teams are meeting service level commitments. Focus is on driving adoption not deployment. They've built a feedback tool to measure and track feedback into the NSAT statisticsIT should not operate in a vacuum - Governing by committee and including advisors from the business in a cross section of roles will help include a broader perspective. These days in business transparency is so important. I'm working on creating my own advisory group. It's a challenge to get them gathered together, but once they see we'll actually listen and incorporate their feedback I expect we'll get a captive audience who will give us key pieces of feedback on challenges and our roadmap. Governance includes enforcement –Remove broad based security groups on sensitive sites (like authenticated users), email->lock->delete sites owners for sites out of policy. Microsoft has built an alert and popup mechanism to notify users that go to a site that's out of policy where the owner has not corrected the problem with the necessary action. Enforcement simply needs the rules and backing. Education Strategy – It's so easy to see how lack of education simply puts the pressure on the business to take time to struggle with the updates and releases, where a little training goes a long way. Training materials need to be accessible. We recently rolled out the productivity hub along with some videos. It seems training and education comes up in every conversation these days. A good deployment has accessible training and resources. Stay in front of demand – Those who say we'll build it and then later figure out how to govern it are missing the point. As well if you do nothing you're also missing it. Microsoft realized they needed to provide services early in the process to stay ahead of the viral site growth. They are growing at 1TB ever 2-3 months.
  • The easiest way to get users to start using SharePoint is to teach them how SharePoint can make their lives easier. The best way to implement this is by using a wiki library. Admins will be able to post instructional videos, links to helpful sites, as well as add their own content—write instructions, guides, step-by-steps, etc
  • Work with people and groups on how they can use the new technology to do their work more efficiently. This should come in the form of blended learning: using ILT, eLearning, performance support and user-generated content to teach the end users how to properly wield their powerful new tool.
  • Create FormsLeverage Approval Workflows
  • SharePoint Champions / SharePoint HeroesOne thing that we did for a client was to provide badges for users that contributing to the site. Whether it was leaving a comment or rating a page – they got a badge.Showcase those that contributeI have used badges as well. I offered a special badge for admins who completed my SharePoint boot camp. However, I find the best way to generate interest in SharePoint and drive adoption is to create a core group of "super users". These are generally site administrators. I would conduct a 45 minute demo of something new and fantastic for them every two weeks and provide them with documentation on the topic along with an open QA session. Armed with a new technique every two weeks, they would go back to their departments and make their bosses look good. SharePoint adoption went way up as people began see what the tools were capable of.They felt like they were in a private club and I was showing them how to do cool things with SharePonit the most people don't take the time to learn about. In addition, when they became site administrators I would send them a welcome kit via inter-office mail that included a SharePoint book that was short but packed with good info targeted at site admins. I think it was one of those "learn sharepoint in 20 minutes things" but it had all the basic information on various list types and publishing.
  • Online Scavenger Hunt – provide employees treasure hunt type of activities so they can learn where information is stored.
  • Don’t make users go through five screens to do one taskExample: Tagging instead of folders
  • Setup a central location for information, Help, and training during the rollout
  • http://spbuzz.it/sp2010prodhubdemo Login is corp\\demouser pass@word1 to see the contentMicrosoft Productivity Hub 2010 – Coming Soon to a download center near you - http://spbuzz.it/l3ZerS
  • iusesharepoint.com/home
  • iusesharepoint.com/showmehow
  • iusesharepoint.com/winwin
  • iusesharepoint.com/getthekit
  • Have a PlanCommunicationTrainingUser supportEtc.If you fail to plan, you will plan to fail
  • http://www.brightstarr.com
  • You can lead a horse to water, but you can't make it drink.Have you deployed SharePoint but none of your employees are using it? Despite having SharePoint within your organization, end users continue do their work the old fashioned way via email threads, file shares, paper based approval, etc. There is no guarantee that the solution will be adopted. This is the case even if users are involved in every step of your SharePoint solution. Attend this session, to learn techniques I've used to increase adoption of SharePoint solutions that have become slow or stalled.You can lead a horse to water, but you can't make it drink. The same analogy is true for SharePoint adoption. Despite having SharePoint within your organization, end users continue do their work the old fashioned way via email threads, file shares, paper based approval, etc. There is no guarantee that the solution will be adopted. You are getting no ROI for SharePoint - even if users are involved in every step of your SharePoint solution. Attend this session, to learn techniques I've used to increase adoption of SharePoint solutions that have become slow or stalled.

Practical Tips to Increase SharePoint Adoption Practical Tips to Increase SharePoint Adoption Presentation Transcript

  • Practical Tips to Increase SharePoint Adoption1-888-777-6850 x130 kanwal@brightstarr.com
  • About Me• Kanwal Khipple• 2x SharePoint MVP• 6 years of SharePoint consulting experience• Canadian• Passionate about developing Twitter highly adoptable solutions @kkhipple @sharepointbuzz1-888-777-6850 x130 kanwal@brightstarr.com
  • What is SharePoint? Steve Ballmer says, “SharePoint … it’s magic.” - Microsoft SharePoint Conference, 2009, Keynote1-888-777-6850 x130 kanwal@brightstarr.com
  • What is SharePoint? • Collaboration • Portal • Search • Content Management • Applications • About 30 other things!1-888-777-6850 x130 kanwal@brightstarr.com
  • The ChallengeIt’s BigIt’s Everything 1-888-777-6850 x130 kanwal@brightstarr.com
  • Got SharePoint?1-888-777-6850 x130 kanwal@brightstarr.com
  • Excel Runs Production? http://spbuzz.it/tURrKN1-888-777-6850 x130 kanwal@brightstarr.com
  • What SharePoint Really Can Be To Users1-888-777-6850 x130 kanwal@brightstarr.com
  • 1-888-777-6850 x130 kanwal@brightstarr.com
  • Build it and They Will Come The Challenge1-888-777-6850 x130 kanwal@brightstarr.com
  • Denial1-888-777-6850 x130 kanwal@brightstarr.com
  • Easy1-888-777-6850 x130 kanwal@brightstarr.com
  • Agenda• Pain Points• Adoption Strategy• Practical Tips• Free Resources1-888-777-6850 x130 kanwal@brightstarr.com
  • Meetin Pain Points Involveme g nt Needs Helpdesk Pilot Planning SiteSharePoin End Usert Secur Cultur e e Governanc Training e 1-888-777-6850 x130 kanwal@brightstarr.com
  • Most Important Factor for Realizing Value1-888-777-6850 x130 kanwal@brightstarr.com
  • Agenda• Pain Points• Adoption Strategy• Practical Tips• Free Resources1-888-777-6850 x130 kanwal@brightstarr.com
  • Common Adoption Plan• Communication Plan• Training Plan• Content Conversion Plan• User Support Plan• Incentives and Reward Plan1-888-777-6850 x130 kanwal@brightstarr.com
  • Executive sponsorshipSecure explicit executive sponsorship.Organizations with executives who activelycommunicate the value and benefit ofSharePoint are more likely to be successful withtheir rollout1-888-777-6850 x130 kanwal@brightstarr.com
  • Adoption Team• Create a dedicated rollout and adoption team. The presence of a dedicated team thats formed during the planning phase and lasts until the end of the adoption has been shown to be an important measure of the rollouts overall success1-888-777-6850 x130 kanwal@brightstarr.com
  • Pilot• Conduct a robust pilot to validate deployment and key scenarios1-888-777-6850 x130 kanwal@brightstarr.com
  • Marketing Campaign• Implement a broad marketing campaign to drive awareness.1-888-777-6850 x130 kanwal@brightstarr.com
  • Success Metrics• Develop clearly articulated goals, success criteria, and timeline.• Focus on enabling users for the essential tasks• Choose success metrics that tell the whole story1-888-777-6850 x130 kanwal@brightstarr.com
  • Five Stages of Adoption100% Awareness Learning Trial Application Adoption Adoption Stage/Time1-888-777-6850 x130 kanwal@brightstarr.com
  • Agenda• Pain Points• Adoption Strategy• Practical Tips• Free Resources1-888-777-6850 x130 kanwal@brightstarr.com
  • Your Company Vision1. Warm and inviting online landscape where employees complete their work with ease2. Cultural glue of a company3. …4. …1-888-777-6850 x130 kanwal@brightstarr.com
  • Change is the only ConstantStart off as open as possible, worryabout guidelines later 1-888-777-6850 x130 kanwal@brightstarr.com
  • Can’t Live Without Intranet1-888-777-6850 x130 kanwal@brightstarr.com
  • Brand Your PortalDon’t name it SharePoint• Our World• 1st Base1-888-777-6850 x130 kanwal@brightstarr.com
  • Connecting SharePoint to Biz Goals• Users want to see the connection• Outcomes, not requirements1-888-777-6850 x130 kanwal@brightstarr.com
  • Focus on effectively getting employeesto adopt the portal over time 1-888-777-6850 x130 kanwal@brightstarr.com
  • WIIFM What’s in it for me?• Educate users• Users want to understand what they get out of using the system• For example, why they have to add metadata1-888-777-6850 x130 kanwal@brightstarr.com
  • Daily Updates1-888-777-6850 x130 kanwal@brightstarr.com
  • Quick Access1-888-777-6850 x130 kanwal@brightstarr.com
  • Personalize Portal1-888-777-6850 x130 kanwal@brightstarr.com
  • Helpdesk Checklist • Train Help Desk Agents • Create a Help & Training wiki site1-888-777-6850 x130 kanwal@brightstarr.com
  • Leverage SharePoint YourselfPut your meeting Agenda, action itemsand minutes on the Wiki. Get people toupdate their action items on the Wikipage. 1-888-777-6850 x130 kanwal@brightstarr.com
  • Leverage SharePoint Yourself After: Post it onBefore: Send a bulk- SharePoint. Emailemail to your teams everyone from thedistribution list team a link to the item. 1-888-777-6850 x130 kanwal@brightstarr.com
  • Digital Asset ManagementSlides LibraryVideo LibraryImage Library1-888-777-6850 x130 kanwal@brightstarr.com
  • Image Library1-888-777-6850 x130 kanwal@brightstarr.com
  • Content Slider1-888-777-6850 x130 kanwal@brightstarr.com
  • Calendar Overlays1-888-777-6850 x130 kanwal@brightstarr.com
  • Survey - Add a Quick Poll1-888-777-6850 x130 kanwal@brightstarr.com
  • Automate Business Processes1-888-777-6850 x130 kanwal@brightstarr.com
  • Encourage Social Communication1-888-777-6850 x130 kanwal@brightstarr.com
  • Build a Social NetworkLeverage Activity Feeds1-888-777-6850 x130 kanwal@brightstarr.com
  • SharePoint Heroes1-888-777-6850 x130 kanwal@brightstarr.com
  • Online Scavenger Hunts1-888-777-6850 x130 kanwal@brightstarr.com
  • Don’t Try to Boil the Ocean1-888-777-6850 x130 kanwal@brightstarr.com
  • Agenda• Pain Points• Adoption Strategy• Practical Tips• Free Resources1-888-777-6850 x130 kanwal@brightstarr.com
  • Free Resources• Set up a comprehensive intranet site for end users. – Custom content – User generated content – Use pre generated content1-888-777-6850 x130 kanwal@brightstarr.com
  • Productivity Hub Productivity Hub Download http://spbuzz.it/sp2010prodhubdl Demo http://spbuzz.it/sp2010prodhubdemo1-888-777-6850 x130 kanwal@brightstarr.com
  • SharePoint Buzz KitResources for Rollout and Launch• Posters and announcements• Brownbag sessions and slides SharePoint Buzz Kit• Video demos for kiosks Download http://spbuzz.it/sp2007buzzkit• Training and certificates• SharePoint Adoption Kit will be updated for SharePoint 2010 1-888-777-6850 x130 kanwal@brightstarr.com
  • IUseSharePoint.com1-888-777-6850 x130 kanwal@brightstarr.com
  • Adoption Kit1-888-777-6850 x130 kanwal@brightstarr.com
  • Adoption Planning• Content, Content, Content (did I mention content?)• Engagement Calendar• Active Community Management• Regular Communication• Acknowledge Contributions• Feature Members• Reputation Management• Incentives1-888-777-6850 x130 kanwal@brightstarr.com
  • ADOPTION CLOSING THOUGHTS1-888-777-6850 x130 kanwal@brightstarr.com
  • Adoption won’t happen magically(even though you want it to) 1-888-777-6850 x130 kanwal@brightstarr.com
  • Key TakeawaysAdoption is like Oxygen1-888-777-6850 x130 kanwal@brightstarr.com
  • Take Aways Have a plan1-888-777-6850 x130 kanwal@brightstarr.com
  • It’s About the Little Things• Read every single comment on the intranet• Say “thank you” in response to every single feedback form submitted• Key to success is respect for employees. Without respect for employees our communications cannot come across as genuine or sincere1-888-777-6850 x130 kanwal@brightstarr.com
  • What is adoption?• Training• Fresh content• Executive Support• WIIFM• Usability• Users feedback• Etc.1-888-777-6850 x130 kanwal@brightstarr.com
  • BrightStarrRegister for our workshops 1-888-777-6850 x130 kanwal@brightstarr.com
  • Practical Tips to Increase SharePoint Adoption Kanwal Khipple, SharePoint MVP Thank You!1-888-777-6850 x130 kanwal@brightstarr.com
  • Thank YouContact Infokanwal@brightstarr.com1-888-777-6850 x130Recommended Resources Twitter @kkhipple @sharepointbuzz1-888-777-6850 x130 kanwal@brightstarr.com