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  • TrackingCross Partner Monitoring - globalization - outsourcingStatus managementProcess VisbilityPerformance goal visibilityOperational exceptions managementAnalytical process improvementProactive process re-alignmentRisk mitigationElectronic signaturesProcess compliance
  • 2 sap em use cases

    1. 1. SAP Event Management<br />Use Cases<br />Exception Management<br />Status Management<br />Process Visibility<br />Process Monitoring<br />Process Analytics / KPIs<br />June 7, 2011<br />
    2. 2. Q Data SAP EM Webinar Series<br />4 Tuesdays at 1pm CST<br />1 – EM Overview (Available for download on our website)<br />2 – EM Use Cases (4/26)<br />3 – Mobile Track and Trace using the OER (5/3)<br />4 – Exception Management in the Supply Chain (5/10)<br />Other Webinar series on Thursdays at 11am CST<br />May - Reduce maintenance, shipping costs and labor costs and gain Business Maturity<br />June - Middleware Technologies<br />July - SAP PI System upgrades and Performance Monitoring<br />August – SAP Event Management<br />September - Reduce Inventory and MTTR by finding the right part, first time, every time using an Integrated Product Catalog<br />October - SAP Meets the iPhone and iPad<br />http://www.qdatausa.com<br />
    3. 3. Agenda<br />SAP Event Management<br />A quick overview<br />What comes pre-delivered<br />Procurement Scenario<br />Order to Cash Scenario<br />Production Order Scenario<br />Wrap-Up<br />
    4. 4. Overview<br />A SAP standard product available since 2004 used for:<br />Status Management - track business process status at an instance level<br />Exception Management - measure compliance with process plans – Uncover & report exceptions (Workflow / Alert framework)<br />Visibility - give visibility of your processes to all involved (Web, BI)<br />Analytical and Operational level reporting<br />Found where?<br />SAP EM as part of SCM (standalone option)<br />SAP EM as add-on (using EM functionality with an existing app):<br />SAP AII 2007 (Auto-ID Infrastructure)<br />SAP SNC 2007 (Supplier Network Collaboration)<br />SAP TM 6.0 (Transportation Management)<br />SAP ERP 6.0<br />SAP EM as the core component (OER)<br />SAP AII 2007 (Auto-ID Infrastructure)<br />
    5. 5. Business drivers for SAP EM<br />Risk mitigation<br />Increased regulations<br />Track and Trace with authentication<br />Real-time exception notification – Proactive notification & resolution<br />Visibility<br />Increase customer satisfaction<br />Reduce costs<br />Minimize uncertainties<br />Reduce time to action<br />Transparency across dispersed supply chain<br />Process improvement<br />Analytics / KPI<br />Partner performance<br />
    6. 6. Interfacing with SAP EM<br /> Interfacing options<br />XML – EPCIS Message<br />OER / Track and Trace option<br />Product Tracking and Authentication visibility process<br />Web Services<br />Query and Manage process<br />RFC / BAPI call<br />Idoc<br />RFID<br />
    7. 7. What comes pre-delivered?<br />Visibility Processes<br />Configuration / Development <br />SAP AS, SAP EM, SAP NetWeaver BI extraction<br />SAP Web UI (classic and standard)<br />Content<br />SAP NetWeaver BI &SAP NetWeaver PI<br /><ul><li>Documentation
    8. 8. Scenario Description
    9. 9. Configuration guide</li></li></ul><li>SAP EM and TM<br />TM Challenges<br />How can I increase transparency and reduce risk?<br />How can I reduce my supply chain operational costs?<br />Can I respond quickly to unexpected supply chain events and ensure customer SLA is maintained?<br />Are we compliant with regulations and compliance policies?<br />Order Management<br />Receive and create transportation requirements<br />Freight Planning & Tendering<br />Load, mode, schedule, route<br />Select carrier<br />Freight execution / monitoring<br />Documents, transport<br />Track & Manage<br />Freight Settlement<br />Charges, Pay, Invoice<br />Integrated SAP EM<br />Freight execution tracking<br />Freight units, orders, bookings<br />Events: Loading  POD<br />Pre-defined shipper, carrier, consignee views<br />Event Notification<br />WebUI, Mobile, RFID<br />Rules-based follow on activities<br />Alert triggering – Email, SMS, Fax, B2B<br />Overdue event monitoring<br />Analytics  SAP BW<br />Integrated Exception status in SAP TM cockpit<br />
    10. 10. SAP TM – Ocean Carrier Booking<br />Book capacity on a ship for sea transportation<br />use SAP EM to track the individual process steps<br />Available exclusively for Transportation Management in Extended Warehouse Management (EWM).<br />Tracks the following events<br />Container loaded on vessel, Departure of vessel, Arrival of vessel, Container unloaded from vessel<br />Release booking order or shipping instruction, changes to booking order or shipping instruction<br />Visibility<br />View booking requests and shipments by status<br />Track transportation events<br />Container level<br />Communication with external partner<br />Track receipts, confirmations, rejects from partners<br />Track unexpected events<br />Change to booking order<br />Change to shipping instructions<br />
    11. 11. SAP EM and SNC<br />SNC Challenges<br />How well are my suppliers performing?<br />Delivery<br />PO management<br />All suppliers are not equal…<br />Automation<br />Low performance<br />Are we collaborating with our suppliers?<br />Exception messaging<br />Integration with SAP EM<br />Exception management<br />Alert framework<br />Direct to supplier<br />Performance management<br />On time delivery<br />Visibility Processes<br />Responsive Replenishment<br />PO Process<br />
    12. 12. SAP Object Event Repository Overview of capabilities<br />SAP OER<br />Supports EPCs, iUID and custom unique identifier related data discovery<br />Data discovery for<br /><ul><li>Business documents Ids
    13. 13. HU IDs
    14. 14. Instance product/ part identifiers
    15. 15. Qualified events
    16. 16. Attributes</li></ul>EPCIS compliant (Capture & Query Interface)<br />Can support B2B Pedigree on demand queries<br />An Enterprise level event/business context repository<br />Business context enriched serialized item lifecycle event management & intra-and cross-enterprise data discovery<br />Track expected and actual events and be alerted to overdue event schedules<br />Business context enriched sensor event data<br /><ul><li>Delivery data
    17. 17. Business transaction types
    18. 18. Business Steps
    19. 19. EPCIS Events
    20. 20. Production order
    21. 21. Kanban
    22. 22. ….</li></ul>SAP OER<br />Event data exchange with business network partners<br />Tracking of serialized item product/ shipment and part assembly hierarchies<br />EPCIS is to enable disparate applications to leverage Electronic Product Code (EPC) data via EPC-related data sharing, both within and across enterprises. Ultimately, this sharing is aimed at enabling participants in the EPCglobal Network to gain a shared view of the disposition of EPC-bearing objects within a relevant business context.<br />Authenticate Ids<br /><ul><li>Valid hierarchies
    23. 23. EPCs
    24. 24. EPC-security attribute combinations</li></ul>Track attributes and serialized item characteristics<br /><ul><li>Batch
    25. 25. Expiry dates
    26. 26. …</li></li></ul><li>SAP´s standard proposition<br />SAP OER<br />SAP PI<br />Data Center<br />Local Sites<br />SAP AII<br />SAP AII<br />Forklifts and other Warehouse Equipments<br />Mobile for error handling(Online UI)<br />Mobile for Shipping / Receiving etc.<br />Line Controllers<br />
    27. 27. SAP Object Event Repository (SAP OER)<br />SAP OER is designed to become a global database for Product Ids.<br />Any Factories, or Distribution Centres (own or from outsourcing partners , e.g. DHL) will be scanning and reporting Product IDs to SAP OER.<br />SAP OER<br />
    28. 28. SAP EM and GTS<br />Business Drivers<br />New regulations, increased complexity and heightened scrutiny by government<br />Lack of visibility into international trade activities<br />Cost<br />Duty exposure, 3rd party filing and expedition costs<br />Time <br />Cycle time, custom clearance, late deliveries<br />Risk<br />Security filings, customs valuation, customs audits and permit requirements<br />“Where is my shipment?”<br />“Why are my goods stuck in customs?”<br />“When will my goods be released?”<br />“What is the customs status of my shipment?”<br />“Which pending customs declarations need my attention?”<br />Integration<br />Visibility<br />Customs operations<br />Exception management<br />Early warnings allow for mitigating international trade activities performing outside the plan<br />Benefits<br />Cost<br />Reduced duty exposure, reduced filing costs, elimination of buffer stock<br />Time <br />Faster custom clearance<br />Risk<br />Automated compliance, demonstrable reasonable care<br />
    29. 29. SAP EM and GTS 10.0<br />2 New features<br />Integrated status display within the customs declaration<br />Visibility to customs events<br />End-to-End supply chain visibility for international shipments<br />Including export / import events<br />Documents tightly integrated with SAP EM<br />Customs documents, Customs Shipments, Presentation Documents, Inbound Customs Delivery Documents, Pre-Declarations, Customs Declaration<br />
    30. 30. Current SAP EM Uses<br />Order to Cash (Insight, HD Supply, Siemens)<br />Production Order process (Eclipse Aviation)<br />Procurement process (Movie Studio, HD Supply)<br />Returnable Transport Item (Large chip manufacturer)<br />Ocean freight logistics (BASF)<br />Supply Chain (Amanco)<br />Track and Trace (BAT, Green Cargo, Canada Post)<br />If it’s a business process worth tracking at an instance level then it’s a SAP EM candidate. If regulations restrict it… If visibility and analytics on the process are key… then it can be SAP EM enabled<br />
    31. 31. SAP EM vs. BPM<br />BPM is more aligned with ccBPM and SAP Business Workflow<br />SAP Business Workflow  Automation of business processes within 1 SAP systems<br />ccBPM  Automation of business processes spanning several SAP systems<br />BPM  Automation of business processes spanning several disparate systems<br />SAP EM monitors any business process<br />Tight integration to extract events from SAP systems<br />Tight integration with SAP NW BW for analytics<br />Provides Web Services to add or query data<br />
    32. 32. Agenda<br />SAP Event Management<br />A quick overview<br />What comes pre-delivered<br />Procurement Scenario<br />Order to Cash Scenario<br />Production Order Scenario<br />Wrap-Up<br />
    33. 33. Customer Implementation 1 : Procurement Process<br />The Challenge<br />Track changes to Purchase Orders<br />Track PO acknowledgements, Goods Receipts and Invoice Receipts with changes<br />React immediately to changes outside tolerances<br />Track untimely or non-receipt of process events<br />Have the visibility to non-compliance of the process by supplier<br />Track supplier EDI success / failure<br />Understand how the procurement process is performing<br />Have the ability to set KPIs for the procurement process<br />We want to be able to track PO’s and any subsequent discrepancies caused by suppliers changing the PO requirements, and immediately react to these in order to keep our PO plan on track…<br />
    34. 34. The Solution<br />Enhanced the standard Procurement Visibility Process<br />Expected events<br />PO created<br />PO transmitted<br />PO mapped to 850 OK<br />PO 850 received at vendor<br />PO acknowledged<br />PO created + 2days<br />PO goods receipt (GR)<br />Based on PO schedule<br />PO invoice receipt (IR)<br />PO GR date + 7days<br />Unexpected events<br />PO delivery date or quantity change<br />Based on tolerance<br />PO acknowledged, GR, or IR amount, quantity, or date change<br />Based on tolerance<br />
    35. 35. Visibility and Status Management<br />SAP EM Web UI<br />
    36. 36. Exception Management<br />Alert Framework Integration<br />Overdue Monitor Report<br />
    37. 37. Performance Monitoring KPIs<br />Process cycle count<br />Deviations as a % of total count<br />PO Acknowledgements received with changes<br />PO GR not matching PO<br />PO IR not matching PO<br />Average cycle duration<br />Total cycle<br />PO create  PO Acknowledged<br />PO GR  PO Invoice Receipt<br />% on time vs. early vs. late<br />PO acknowledged<br />PO goods receipt<br />PO invoice receipt<br />Invoice received<br />
    38. 38. Agenda<br />SAP Event Management<br />A quick overview<br />What comes pre-delivered<br />Procurement Scenario<br />Order to Cash Scenario<br />Production Order Scenario<br />Wrap-Up<br />
    39. 39. Customer Implementation 2 : Order to Cash Process<br />The Challenge<br />Keep sales selling and out of order fulfillment<br />Improve back office execution <br />Part of an end-to-end process<br />Needed factors for success: <br />Require and manage minimal rep involvement in order management  <br />Provide relevant, timely information regarding the status of the client orders for the purpose of managing client expectations<br />Keep the sales reps out of the back office processing - They need to sell and not chase deliveries or POs… - They need a solution to give them the up to date status of the order whenever needed.<br />
    40. 40. OTC Template<br />Template<br />Design template covering all aspects of the OTC process<br />Events<br />Parameters<br />Status profile<br />IDs<br />Alerts<br />Reporting<br />Increases the pace of design<br />Quickly ramp up to show POC<br />Leverage existing code<br />
    41. 41. The Solution<br />WIMO – Where Is My Order<br />Single, simplified company interface to status orders throughout the order lifecycle<br />Inform AE of each order status change<br />Monitor service level achievement – Back office<br />Enablers<br />SAP Event Management<br />Business Information Warehouse<br />Stages of an order through WIMO<br />Stage 1 – Created<br />Stage 2 – Internal Review<br />Stage 3 – Being Processed<br />Stage 4 – Shipment Confirmed<br />Stage 5 – Invoiced<br />Stage 6 – POD<br />Stage 7 – Send to BW and Archive<br />
    42. 42. The architecture<br />
    43. 43. Solution Demo<br />Order Create – Check CR block, user status, incompleteness<br />Order Complete<br />Begin Fulfillment – Delivery created<br />Complete Fulfillment – Delivery shipped (PGI)<br />Ready for billing – Billing Block removed<br />Customer billed – Invoice created<br />Proof of Delivery received<br />Extract to SAP NetWeaver BW<br />
    44. 44. Custom SAP EM Report<br />RFC to SCM to retrieve event handlers in a time period<br />Overall Status of the EH: Shipped, Red, Green, Rescheduled <br />
    45. 45. Analytics - SAP EM BI Report<br />R/G/Y status adapted from SCM data (accounts for time delay)<br />Right click drilldown to item detail, alternative dashboards<br />
    46. 46. Agenda<br />SAP Event Management<br />A quick overview<br />What comes pre-delivered<br />Procurement Scenario<br />Order to Cash Scenario<br />Production Order Scenario<br />Wrap-Up<br />
    47. 47. Customer Implementation 3 (POC) : Production Order Process<br />The challenge<br />Where Is My Plane…<br />A plane was in one of several hangers <br />The building of a plane was managed through production orders<br />1 BOM = 1 Plane<br />A startup airplane manufacturer had no way to show executives where a specific plane was in the production order process<br />
    48. 48. The solution<br />Implemented the standard Production Order Malfunction visibility process<br />Took 1 day to enable and demonstrate the capability<br />CO01 – Create Production Order<br />CO15 – Confirm Production Order<br />SAP EM Web UI - Delivered<br />
    49. 49. Visibility from within the SAP Production Order<br />Transaction: CO03<br />SAP ECC – Imbedded Status<br />
    50. 50. Agenda<br />SAP Event Management<br />A quick overview<br />What comes pre-delivered<br />Procurement Scenario<br />Order to Cash Scenario<br />Production Order Scenario<br />Wrap-Up<br />
    51. 51. Real SAP EM Project Teams<br />Procurement to Pay Scenario<br />Design: 1 x part time SAP EM Architect, 1 full time SAP Architect<br />Configure: 1 x part time SAP EM functional expert, 2 full time SAP functional experts<br />Develop: 1 x part time SAP EM developer, 1 x ABAP developer <br />1 x Project Manager<br />Order to Cash Scenario<br />Design and Configure: 1 x full time SAP EM Architect<br />Develop: 1 x full time SAP EM developer, 1 x ABAP developer <br />1 x full time BI developer<br />1 x full time UI developer<br />Production Order Visibility Process Scenario (POC)<br />Develop, Design and Configure: 1 x full time SAP EM Architect<br />
    52. 52. In conclusion - What value is derived from EM?<br />Exception management<br />+ Status management<br />+ Performance monitoring<br />+ Visibility<br />Process Improvement<br />Real Value!!!<br />
    53. 53. Q Data Group - SAP EM Practice<br />Just starting out with SAP EM?<br />Self Assessment <br />Online questionnaire – Are you ready for SAP EM? (http://www.qdatausa.com/selfassessment/register.asp)<br />1 Day Readiness Assessment <br />Helps companies make the correct decision as to whether SAP EM matches the need. Also checks if your organization is ready for SAP EM.<br />5 Day Assessment<br />An Overview presentation on what SAP EM and what it can do for you (½ day)<br />Detailed generic training covering the configuration of SAP EM (1 ½ days)<br />Standard EM Scenario Implementation (requires a working SAP EM system prior to on-site arrival) (1 day)<br />Conducting an analysis of your business processes (1 day)<br />Executive presentation covering opportunities and a project plan to realize those opportunities (1 day)<br />
    54. 54. 1<br />2<br />3<br />4<br />Business Value<br />Collaboration<br />Process Rules<br />Data Integrity<br /><ul><li>Real-time transactions
    55. 55. Data cleansing
    56. 56. Inside the system
    57. 57. System communications
    58. 58. Partner and system cooperation
    59. 59. Data accuracy
    60. 60. Data accountability
    61. 61. Process accountability
    62. 62. User confidence
    63. 63. Plan in the system
    64. 64. Communications with your partners
    65. 65. Master data rules
    66. 66. Define service levels – Internal and external
    67. 67. Business measurements
    68. 68. Define exceptions
    69. 69. Status definition
    70. 70. Data grouping
    71. 71. Standard processes
    72. 72. Real-time operational exception management
    73. 73. Integrated notifications through workflow, alerts
    74. 74. Adaptive collaboration with partners
    75. 75. Proactive process realignment
    76. 76. Partner performance
    77. 77. Track and Trace
    78. 78. Status management
    79. 79. Visibility – Process, data, performance
    80. 80. Analytics
    81. 81. Reduced risk
    82. 82. Improved service
    83. 83. Reduced cost
    84. 84. Reduced time to action
    85. 85. Improved process compliance
    86. 86. Visibility to performance goals, process, data
    87. 87. Improved collaboration
    88. 88. Improved cycle times
    89. 89. Fewer exceptions
    90. 90. Improved reliability gained through trusted processes</li></ul>Value<br />Manage by exception, adapt processes, realize benefits, set new VALUE targets<br />MEASURE and ADAPT <br />Take control of your processes through monitoring, collaboration and automation<br />SENSE and RESPOND<br />Get your data (Master and Transaction) clean with consistent processes adopted to maintain it.<br />Get your processes integrated and into the system. Refine your process points , set measurement goals<br />PLAN and EXECUTE<br />SAP Event Management<br />Supply Chain Maturity<br />
    91. 91. More Info<br />http://www.qdatausa.com/<br />Webinar series on SAP EM – Tuesdays 4/19 – 5/10<br />“SAP Event Management – SAP’s best kept secret” <br />available at Amazon.com or Genie Press at http://www.geniepress.com/qdata<br />
    92. 92. Questions???<br />A few of QData’s Clients<br />Kevin Wilson<br />SAP EM Practice Lead<br />kwilson@qdatausa.com<br />760-809 1495<br />www.qdatausa.com<br />John D. McMahon<br />Client Services – SAP EM<br />jmcmahon@qdatausa.com<br />630-740 6685<br />