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  • TrackingCross Partner Monitoring - globalization - outsourcingStatus managementProcess VisbilityPerformance goal visibilityOperational exceptions managementAnalytical process improvementProactive process re-alignmentRisk mitigationElectronic signaturesProcess compliance
  • 1 sap em overview

    1. 1. Exception Management<br />Status Management<br />Process Visibility<br />Process Monitoring<br />SAP Event Management<br />Process Analytics / KPIs<br />An Overview<br />June 7, 2011<br />
    2. 2. Q Data SAP EM Webinar Series<br />4 Tuesdays at 1pm CST<br />1 – EM Overview (Today)<br />2 – EM Use Cases (4/26)<br />3 – Mobile Track and Trace using the OER (5/3)<br />4 – Exception Management in the Supply Chain (5/10)<br />Other Webinar series on Thursdays at 11am CST<br />May - Reduce maintenance, shipping costs and labor costs and gain Business Maturity<br />June - Middleware Technologies<br />July - SAP PI System upgrades and Performance Monitoring<br />August – SAP Event Management<br />September - Reduce Inventory and MTTR by finding the right part, first time, every time using an Integrated Product Catalog<br />October - SAP Meets the iPhone and iPad<br />http://www.qdatausa.com<br />
    3. 3. Agenda<br />What is SAP Event Management<br />An Overview<br />The components<br />What comes pre-delivered?<br />Understanding events<br />What can SAP EM do for you?<br />Walking through a sample process<br />An SAP EM implementation<br />Team<br />Wrap-Up<br />
    4. 4. Supply Chain Event Management<br />“Supply Chain Event Management is an application that supports control processes for managing events within and between companies. It consists of a set of integrated software functionality that supports five business processes: monitor, notify, simulate, control and measure supply chain activities.” AMR Research, January 2000<br />
    5. 5. What is SAP Event Management?<br />SAP’s implementation of “Supply Chain Event Management”<br />A SAP standard tool to:<br />track the status of processes<br />measure compliance with process plans – Uncover & report exceptions<br />give visibility of your processes to all involved<br />Found where?<br />SAP EM as part of SCM (standalone option)<br />SAP EM as add-on (using EM functionality with an existing app):<br />SAP AII 2007 (Auto-ID Infrastructure)<br />SAP SNC 2007 (Supplier Network Collaboration)<br />SAP TM 6.0 (Transportation Management)<br />SAP ERP 6.0<br />SAP EM as the core component (OER)<br />SAP AII 2007 (Auto-ID Infrastructure)<br />SAP EM was released for general availability in June 2004 as part of the SCM application<br />
    6. 6. Business drivers for SAP EM<br />Risk mitigation<br />Increased regulations<br />Track and Trace with authentication<br />Real-time exception notification – Proactive notification & resolution<br />Visibility<br />Increase customer satisfaction<br />Reduce costs<br />Minimize uncertainties<br />Reduce time to action<br />Transparency across dispersed supply chain<br />Process improvement<br />Analytics / KPI<br />Partner performance<br />
    7. 7. Components of SAP EM<br /> Application System (AS)<br /> Execute data processing in Application system. E.g. ECC<br /> Application Interface (AI)<br />Value add: Fast deployment<br />Basis Plug-in<br />SAP Event Management (SAP EM) <br />React to Events / rules based<br /> Business Warehouse (BW) <br />Supply data for analysis<br />Value add: Tight integration<br /> Event Senders<br />Create event messages<br />
    8. 8. Each relevant business process is represented in SAP EM as an Event Handler (EH)<br />Includes attributes <br />Tracking IDs<br />Parameters<br />Planned milestones and measurements<br />“The Plan”<br />Actual events posted against the EH<br />Measurements<br />Attachments (digital signature)<br />Changes to the plan<br />“The actual”<br />A little more detail <br />Exception<br />
    9. 9. Understanding Events<br />2 types of events:<br />Events that you expect to happen - Milestones<br />Events that actually happen<br />These can be broken down further:<br />Regular event<br />Early / Late event<br />Unexpected Event<br />Unreported event<br />
    10. 10. What comes pre-delivered?<br />Visibility Processes<br />Configuration / Development <br />SAP AS, SAP EM, SAP NetWeaver BI extraction<br />SAP Web UI (classic and standard)<br />Content<br />SAP NetWeaver BI &SAP NetWeaver PI<br /><ul><li>Documentation
    11. 11. Scenario Description
    12. 12. Configuration guide</li></li></ul><li>SAP EM and TM<br />TM Challenges<br />How can I increase transparency and reduce risk?<br />How can I reduce my supply chain operational costs?<br />Can I respond quickly to unexpected supply chain events and ensure customer SLA is maintained?<br />Are we compliant with regulations and compliance policies?<br />Order Management<br />Receive and create transportation requirements<br />Freight Planning & Tendering<br />Load, mode, schedule, route<br />Select carrier<br />Freight execution / monitoring<br />Documents, transport<br />Track & Manage<br />Freight Settlement<br />Charges, Pay, Invoice<br />Integrated SAP EM<br />Freight execution tracking<br />Freight units, orders, bookings<br />Events: Loading  POD<br />Pre-defined shipper, carrier, consignee views<br />Event Notification<br />WebUI, Mobile, RFID<br />Rules-based follow on activities<br />Alert triggering – Email, SMS, Fax, B2B<br />Overdue event monitoring<br />Analytics  SAP BW<br />Integrated Exception status in SAP TM cockpit<br />
    13. 13. SAP TM – Ocean Carrier Booking<br />Book capacity on a ship for sea transportation<br />use SAP EM to track the individual process steps<br />Available exclusively for Transportation Management in Extended Warehouse Management (EWM).<br />Tracks the following events<br />Container loaded on vessel<br />Departure of vessel<br />Arrival of vessel<br />Container unloaded from vessel<br />Visibility<br />View booking requests and shipments by status<br />Track transportation events<br />Container level<br />Communication with external partner<br />Track receipts, confirmations, rejects from partners<br />Track unexpected events<br />Change to booking order<br />Change to shipping instructions<br />
    14. 14. SAP EM and SNC<br />SNC Challenges<br />How well are my suppliers performing?<br />Delivery<br />PO management<br />All suppliers are not equal…<br />Automation<br />Low performance<br />Are we collaborating with our suppliers?<br />Exception messaging<br />Integration with SAP EM<br />Exception management<br />Alert framework<br />Direct to supplier<br />Performance management<br />On time delivery<br />Visibility Processes<br />Responsive Replenishment<br />PO Process<br />
    15. 15. Object Event Repository<br />Track and Trace<br />Serialized items<br />Authentication<br />SAP OER<br />SAP PI<br />Data Center<br />Local Sites<br />SAP AII<br />SAP AII<br />Forklifts and other Warehouse Equipments<br />Mobile for error handling(Online UI)<br />Mobile for Shipping / Receiving etc.<br />Line Controllers<br />
    16. 16. Current SAP EM Uses<br />Order to Cash (Insight, HD Supply, Siemens)<br />Production Order process (Eclipse Aviation)<br />Procurement process (Movie Studio, HD Supply)<br />Returnable Transport Item (Large chip manufacturer)<br />Ocean freight logistics (BASF)<br />Supply Chain (Amanco)<br />Track and Trace (BAT, Green Cargo, Canada Post)<br />If it’s a business process worth tracking at an instance level then it’s a SAP EM candidate. If regulations restrict it… If visibility and analytics on the process are key… then it can be SAP EM enabled<br />
    17. 17. SAP EM vs. BPM<br />BPM is more aligned with ccBPM and SAP Business Workflow<br />SAP Business Workflow  Automation of business processes within 1 SAP systems<br />ccBPM  Automation of business processes spanning several SAP systems<br />BPM  Automation of business processes spanning several disparate systems<br />SAP EM monitors any business process<br />Tight integration to extract events from SAP systems<br />Tight integration with SAP NW BW for analytics<br />Provides Web Services to add or query data<br />
    18. 18. Agenda<br />What is SAP Event Management<br />An Overview<br />The components<br />What comes pre-delivered?<br />Understanding events<br />What can SAP EM do for you?<br />Walking through a sample process<br />An SAP EM implementation<br />Team<br />Wrap-Up<br />
    19. 19. What can SAP EM do for you?<br />Exception Management<br />Manage processes by exception<br />With full visibility to process<br />Planned vs. Actual Events<br />Planned vs. Actual Partners, Locations and Measurements<br />Proactive alert management<br />Alert Framework integration<br />Workflow integration<br />Reduced time to action<br />Reduce costs<br />Minimizing uncertainties<br />
    20. 20. What can SAP EM do for you?<br />Status Management<br />Monitor processes by status<br />With full visibility to process<br />Overdue, Early, Late, Unexpected events<br />Proactive alert management<br />If an undesirable status is reached a proactive alert can be issued<br />Enabler for exception management<br />
    21. 21. What can SAP EM do for you?<br />Performance Monitoring<br />Analytical Reporting Capabilities<br />“How have my processes been performing?”<br />Process Improvement<br />SAP NetWeaver BI integration<br />Measure internal and partner performance<br />KPI Reporting<br />E.g. Average delay by carrier, Order to Cash cycle time by Order Type<br />Operational reporting capabilities<br />“How is my process performing right now?”<br />Directly done within SAP EM<br />
    22. 22. What can SAP EM do for you?<br />Visibility<br />Standard / Custom SAP EM Report<br />WIMO<br />Status visibility<br />Analytics in SAP NW BW<br />KPI visibility<br />Average cycle duration<br />Partner scorecards<br />% on time vs. early vs. late<br />Deviations as a % of total count<br />Alert & Workflow Inbox<br />Exception Management<br />
    23. 23. Summary<br />Exception management<br />+ Status management<br />+ Performance monitoring<br />+ Visibility<br />Process Improvement<br />Real Value!!!<br />
    24. 24. Agenda<br />What is SAP Event Management<br />An Overview<br />The components<br />What comes pre-delivered?<br />Understanding events<br />What can SAP EM do for you?<br />Walking through a sample process<br />An SAP EM implementation<br />Team<br />Wrap-Up<br />
    25. 25. Sample process described<br />
    26. 26. “The Plan” in SAP EM<br />
    27. 27. “The Execution” in SAP EM<br />
    28. 28. Standard event<br />
    29. 29. Unreported event<br />
    30. 30. Standard event<br />
    31. 31. Late event<br />
    32. 32. Unexpected event<br />
    33. 33. Parameter exception<br />
    34. 34. SAP EM reporting<br />
    35. 35. Agenda<br />What is SAP Event Management<br />An Overview<br />The components<br />What comes pre-delivered?<br />Understanding events<br />What can SAP EM do for you?<br />Walking through a sample process<br />An SAP EM implementation<br />Team<br />Wrap-Up<br />
    36. 36. A SAP EM Implementation To Do List!!!<br />ECC – Application System<br />Set up comms to SAP EM<br />Implement BAdI (AI)<br />Define Event Manager<br />Configure the following:<br />Business Process Type (BPT)<br />Application Object Type (AOT)<br />Event Types<br />Code the following:<br />Relevance function<br />Extractor functions<br />ID extractors<br />Parameter extractors<br />Expected event extractor<br />Business Object extractor<br />BAdI for calling SAP EM<br />SCM – SAP EM<br />Set up comms to AS<br />Define Application System<br />Configure the following:<br />Event Handlers / sets<br />Tracking / Query Ids<br />Parameters<br />Status profiles<br />Expected / unexpected events<br />Event codes<br />Rules and Rule sets<br />Locations<br />Partners<br />WCL / Web UI layout<br />BW Config<br />Archive Config<br />
    37. 37. Typical Project Team<br />Design: 1 x SAP EM Architect<br />Configure: n x SAP EM functional expert<br />Develop: n x ABAP developer with SAP EM knowledge<br />Develop: 1 x BI developer – Queries and dashboard<br />1 x UI developer<br />1 x Project Manager<br />
    38. 38. Customer Implementation: Procurement Process<br />The Challenge<br />Track changes to Purchase Orders<br />Track PO acknowledgements, Goods Receipts and Invoice Receipts with changes<br />React immediately to changes outside tolerances<br />Track untimely or non-receipt of process events<br />Have the visibility to non-compliance of the process by supplier<br />Track supplier EDI success / failure<br />Understand how the procurement process is performing<br />Have the ability to set KPIs for the procurement process<br />We want to be able to track PO’s and any subsequent discrepancies caused by suppliers changing the PO requirements, and immediately react to these in order to keep our PO plan on track…<br />
    39. 39. The Solution<br />Enhanced the standard Procurement Visibility Process<br />Expected events<br />PO created<br />PO transmitted<br />PO mapped to 850 OK<br />PO 850 received at vendor<br />PO acknowledged<br />PO created + 2days<br />PO goods receipt (GR)<br />Based on PO schedule<br />PO invoice receipt (IR)<br />PO GR date + 7days<br />Unexpected events<br />PO delivery date or quantity change<br />Based on tolerance<br />PO acknowledged, GR, or IR amount, quantity, or date change<br />Based on tolerance<br />
    40. 40. Visibility and Status Management<br />SAP EM Web UI<br />
    41. 41. Exception Management<br />Alert Framework Integration<br />Overdue Monitor Report<br />
    42. 42. Performance Monitoring KPIs<br />Process cycle count<br />Deviations as a % of total count<br />PO Acknowledgements received with changes<br />PO GR not matching PO<br />PO IR not matching PO<br />Average cycle duration<br />Total cycle<br />PO create  PO Acknowledged<br />PO GR  PO Invoice Receipt<br />% on time vs. early vs. late<br />PO acknowledged<br />PO goods receipt<br />PO invoice receipt<br />Invoice received<br />
    43. 43. Agenda<br />What is SAP Event Management<br />An Overview<br />The components<br />What comes pre-delivered?<br />Understanding events<br />What can SAP EM do for you?<br />Walking through a sample process<br />An SAP EM implementation<br />Team<br />Wrap-Up<br />
    44. 44. 1<br />2<br />3<br />4<br />Business Value<br />Collaboration<br />Process Rules<br />Data Integrity<br /><ul><li>Real-time transactions
    45. 45. Data cleansing
    46. 46. Inside the system
    47. 47. System communications
    48. 48. Partner and system cooperation
    49. 49. Data accuracy
    50. 50. Data accountability
    51. 51. Process accountability
    52. 52. User confidence
    53. 53. Plan in the system
    54. 54. Communications with your partners
    55. 55. Master data rules
    56. 56. Define service levels – Internal and external
    57. 57. Business measurements
    58. 58. Define exceptions
    59. 59. Status definition
    60. 60. Data grouping
    61. 61. Standard processes
    62. 62. Real-time operational exception management
    63. 63. Integrated notifications through workflow, alerts
    64. 64. Adaptive collaboration with partners
    65. 65. Proactive process realignment
    66. 66. Partner performance
    67. 67. Track and Trace
    68. 68. Status management
    69. 69. Visibility – Process, data, performance
    70. 70. Analytics
    71. 71. Reduced risk
    72. 72. Improved service
    73. 73. Reduced cost
    74. 74. Reduced time to action
    75. 75. Improved process compliance
    76. 76. Visibility to performance goals, process, data
    77. 77. Improved collaboration
    78. 78. Improved cycle times
    79. 79. Fewer exceptions
    80. 80. Improved reliability gained through trusted processes</li></ul>Value<br />Manage by exception, adapt processes, realize benefits, set new VALUE targets<br />MEASURE and ADAPT <br />Take control of your processes through monitoring, collaboration and automation<br />SENSE and RESPOND<br />Get your data (Master and Transaction) clean with consistent processes adopted to maintain it.<br />Get your processes integrated and into the system. Refine your process points , set measurement goals<br />PLAN and EXECUTE<br />SAP Event Management<br />Supply Chain Maturity<br />
    81. 81. Q Data Group - SAP EM Practice<br />Just starting out with SAP EM?<br />Self Assessment <br />Online questionnaire – Are you ready for SAP EM? (http://www.qdatausa.com/selfassessment/register.asp)<br />1 Day Readiness Assessment <br />Helps companies make the correct decision as to whether SAP EM matches the need. Also checks if your organization is ready for SAP EM.<br />5 Day Assessment<br />An Overview presentation on what SAP EM and what it can do for you (½ day)<br />Detailed generic training covering the configuration of SAP EM (1 ½ days)<br />Standard EM Scenario Implementation (requires a working SAP EM system prior to on-site arrival) (1 day)<br />Conducting an analysis of your business processes (1 day)<br />Executive presentation covering opportunities and a project plan to realize those opportunities (1 day)<br />
    82. 82. More Info<br />http://www.qdatausa.com/<br />Webinar series on SAP EM – Tuesdays 4/19 – 5/10<br />“SAP Event Management – SAP’s best kept secret” <br />available at Amazon.com or Genie Press at http://www.geniepress.com/qdata<br />
    83. 83. Questions???<br />A few of QData’s Clients<br />Kevin Wilson<br />SAP EM Practice Lead<br />kwilson@qdatausa.com<br />760-809 1495<br />www.qdatausa.com<br />John D. McMahon<br />Client Services – SAP EM<br />jmcmahon@qdatausa.com<br />630-740 6685<br />