Council staff and you


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  • I am Corporate Librarian at the City of Sydney Library.
  • I am also a member of the NSW Local Govt Librarians Group. Today I am speaking to you on behalf of members of the group. Our members come from public libraries across NSW where there is a corporate library service in some form. At our last meeting we decided that we should take the opportunity offered by this 5 min spot to challenge those of you who don't already consider council staff in the delivery of reference services to think of why you should do so.
  • This is the universe in which councils operate….The big picture for local councils as an organisation.
  • Think about where the library sits within the structure of your council. When it comes to allocation of funds we need to be fully aware of the competing demands on council resources.
  • {Read slide} For public libraries to thrive into the future, for you to continue to provide reference services to the wider community then libraries must have the sustained support of the organisation as a whole. There are many ways libraries do this 1) By providing & measuring services provided to the public 2) Using the libraries as cultural venues 3) By delivering some council services and information from the library. As reference librarians we can make our own contribution.
  • Dr Gillian Hallam from QUT has recently done a literature review as part of the Queensland Government Agency Library Review. While she is talking about government agency libraries more as special libraries, she has highlighted the need for libraries to clearly articulate the value of the library service to the parent body. As a reference librarian you can play a role here.
  • {Read Slide}
  • Quote one:
  • {Read Slide} As a ref librarian you are placed to access these resources on behalf of staff across the organisation.
  • These are the sort of responses you will get simply by providing a prompt ILL, locating references on a reading list or through or sometimes just by doing a smart Google search – it’s amazing what non-librarians have trouble finding on the net!
  • {Read Slide} It’s amazing what a phrase search on Google will find! There was an article in the SMH the other day about the fairly poor results students in NSW achieved in IT literacy…….if you think all council staff can simply find what they need on the internet, this is not the case.
  • Where public libraries have established corporate l
  • In my case, while I do purchase books for the general library collections, my focus in on providing a targetted service via a corporate library intranet site.
  • Weblinks for Womens in Leadership program…..Diversity project.
  • Sutherland Library’s Corporate Library Service – Blog, Journals, delicious links
  • Library cards: try and encourage staff to join the library – we have done membership drives with prizes – free tickets etc Once staff are members it’s easier to encourage them to use databases etc… Individual resources: e.g If you subscribe to Business Source Complete then let senior management know about HBR and how to access it using their card. Web 2.0 Delicious links, blogs, wikis, rss feeds (yahoo pipes to aggregate a number of sources Major project
  • More information on Corporate Library Services. You will need to send us an email request – we can join you up to access the wiki and listserve. Ref Questions, journals list, corporate profiles, minutes of meetings etc. Join the group you can then access our Wiki. Whether you are a member or not you can attend our meetings.
  • Please contact us if you have questions about the design of corporate library services or if you have a ref question you need help with.
  • A parting thought. Thankyou.
  • Council staff and you

    1. 1. Council Staff and You Kathryn Joss Corporate Librarian City of Sydney Library
    2. 2. NSW Local Government Librarians Group
    3. 3. In five minutes….. <ul><li>Why you should consider council staff as a reference client group. </li></ul><ul><li>How you can do this (…if you don’t already) </li></ul><ul><li>A little about Lglib. </li></ul>
    4. 6. Bookends Scenarios 2009 <ul><li>At the Futures Forum workshops 6 out of 8 groups identified funding as one of the top key influences changing the environment in which libraries operate. </li></ul><ul><li>The majority of public library funding comes from local government. </li></ul>
    5. 7. QLD Government Agencies Library Review <ul><li>Key issues, challenges and trends emerge in the literature that should be considered within the context of the current review, including the need to clearly articulate the value of the library service to the parent body. </li></ul><ul><li>Dr Gillian Hallam, QUT, March 2010 </li></ul>
    6. 8. <ul><li>Improve the profile of the library within the organisation. </li></ul><ul><li>Enhance perceptions of professional skills of librarians. </li></ul><ul><li>Extend professional skills . </li></ul><ul><li>Increase use of library resources. </li></ul>By providing quality reference services to council staff you can…..
    7. 9. Providing a reference service can also… <ul><li>Improve quality of information resources used by council officers </li></ul><ul><li>“ Knowledge workers primary work activities define their role: creating, processing, analyzing, and communicating information . If these highly skilled employees lack authoritative information to inform their decisions, their work is compromised ” Owens, L. (2008). Best practices: Reinventing the corporate library. </li></ul><ul><li>“ Libraries and information services must come to the forefront and provide a service to their client that adds value “beyond the search engine”. Brindley, L. (2009). Challenges for the great libraries in the age of the digital native. </li></ul>
    8. 10. <ul><li>Many businesses seem to have a blind spot when it comes to access to high quality business information. Much of this information is stored in databases of reports, journals, books, news, which need sophisticated information management skills . Dr Gillian Hallam (QUT, March 2010) </li></ul>
    9. 11. Real world responses… <ul><li>“ Thank you for all your help with researching my literature review”. </li></ul><ul><li>“ Thank you so very, very much, this information is just fantastic!” </li></ul><ul><li>“ You are a wonder…I will have to find out how you do these things with records. I honestly wouldn’t know where to start.” </li></ul><ul><li>“ Wow, what a service!” </li></ul><ul><li>“ This is incredibly useful.” </li></ul>
    10. 12. Can I do this? Yes you can………..
    11. 13. Range of requests <ul><li>Monographs and reports </li></ul><ul><li>Journal articles </li></ul><ul><li>Newspaper articles </li></ul><ul><li>Project assistance: benchmarking, literature reviews. </li></ul><ul><li>Anything from sourcing bird call CDs to locating the full-text of reports mentioned in the morning news… </li></ul>
    12. 14. Models of Service <ul><li>Comprehensive corporate library services </li></ul><ul><li>Physical collections </li></ul><ul><li>Databases </li></ul><ul><li>Current Awareness </li></ul><ul><li>Reference service </li></ul><ul><li>ILL </li></ul><ul><li>Web 2.0 services </li></ul>
    13. 15. Models of service <ul><li>Virtual Libraries </li></ul><ul><li>Intranet presence </li></ul><ul><li>Membership </li></ul><ul><li>Database access </li></ul><ul><li>Deep links to journal articles </li></ul><ul><li>Web 2.0 (Delicious, wikis, blogs, RSS feeds) </li></ul><ul><li>News & new books </li></ul><ul><li>Library catalogue </li></ul><ul><li>ILL </li></ul><ul><li>Updated regularly </li></ul>
    14. 16. Web 2.0 tools
    15. 19. Where to start <ul><li>Library cards </li></ul><ul><li>Staff induction </li></ul><ul><li>Staff newsletters </li></ul><ul><li>Intranet presence </li></ul><ul><li>Highlight individual resources </li></ul><ul><li>Web 2.0 </li></ul><ul><li>Find out what major projects staff are working on and send relevant articles, links and books. </li></ul><ul><li>Offer LIAC local government training package. </li></ul>
    16. 20.
    17. 21. Next meeting 7 th July 2010 Target Room, SLNSW 10am-1pm [email_address] [email_address]
    18. 22. <ul><li>“ Libraries can add tremendous value in organizations, but in this do-it-yourself information age, many knowledge workers and executives do not know what they are missing when they bypass the library” </li></ul><ul><li>Outsell Inc. (2009). Strategic marketing for information management. </li></ul>