Contextual enquiry

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Why contextual enquiry is such an important tool for UX designers

Why contextual enquiry is such an important tool for UX designers

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  • 1. Contextual Enquiries & Observations
    Kyle Morris
  • 2. Why usecontextual enquiry?
    Heuristic evaluation
    Task analysis
    Card sorting
    Desk research
    Interviews
    Contextual enquiry
    Contextual enquiry
    Usability testing
    Personas
    Competitor analysis
    Focus groups
    Usability reviews
  • 3. How to do a contextual enquiry…
    Observer acts as apprentice
    User is the Expert
  • 4. Insight
    What is (and isn’t) important to the user?
  • 5. Context
    Where will it be used?
  • 6. Environment
    What is the user’s working environment?
  • 7. Discovery
    Don’t just listen, watch!
  • 8. Accurate
    Observing users in their natural
    surroundings provides more
    accurate results
  • 9. …..