Contextual Enquiries & Observations<br />Kyle Morris<br />
Why usecontextual enquiry?<br />Heuristic evaluation<br />Task analysis<br />Card sorting<br />Desk research<br />Intervie...
How to do a contextual enquiry…<br />Observer acts as apprentice<br />User is the Expert<br />
Insight<br />What is (and isn’t) important to the user?<br />
Context<br />Where will it be used?<br />
Environment<br />What is the user’s working environment?<br />
Discovery<br />Don’t just listen, watch!<br />
Accurate<br />Observing users in their natural<br />surroundings provides more <br />accurate results<br />
…..   <br />
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Contextual enquiry

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Why contextual enquiry is such an important tool for UX designers

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Contextual enquiry

  1. 1. Contextual Enquiries & Observations<br />Kyle Morris<br />
  2. 2. Why usecontextual enquiry?<br />Heuristic evaluation<br />Task analysis<br />Card sorting<br />Desk research<br />Interviews<br />Contextual enquiry<br />Contextual enquiry<br />Usability testing<br />Personas<br />Competitor analysis<br />Focus groups<br />Usability reviews<br />
  3. 3. How to do a contextual enquiry…<br />Observer acts as apprentice<br />User is the Expert<br />
  4. 4. Insight<br />What is (and isn’t) important to the user?<br />
  5. 5. Context<br />Where will it be used?<br />
  6. 6. Environment<br />What is the user’s working environment?<br />
  7. 7. Discovery<br />Don’t just listen, watch!<br />
  8. 8. Accurate<br />Observing users in their natural<br />surroundings provides more <br />accurate results<br />
  9. 9. ….. <br />
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