Performance measurement balanced scorecard

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Performance measurement balanced scorecard

  1. 1. Strategic Management Maturity Model
  2. 2. PERFORMANCE MEASURES DEVELOPED FOR STRATEGIC OBJECTIVES
  3. 3. Think of a screw driver and a screw
  4. 4. SIMPLE to use , Right ???
  5. 5. Notif we didn’t know how to turn
  6. 6. you can’t MEASURE Failure, it CORRECT you can’t IF
  7. 7. The Process
  8. 8. Expected Targets & Thresholds are established
  9. 9. Baseline & Benchmarking data
  10. 10. Implementation Measurement
  11. 11. ADVANTAGES
  12. 12. To see if the strategy is working
  13. 13. Focus employees' attention on what matters most to succeed
  14. 14. measurement of accomplishments
  15. 15. Simplifying complex matters
  16. 16. Why some Strategies fail ?
  17. 17. Vision barrier
  18. 18. People barrier
  19. 19. Resource barrier
  20. 20. Management barrier
  21. 21. Balanced scorecard
  22. 22. Balanced Scorecard is a management tool
  23. 23. Early 20th century Origins 1950’s
  24. 24. TABLEAU DE BOARD
  25. 25. TABLEAU DE BOARD
  26. 26. Align business activities to vision and strategy
  27. 27. IMPROVE INTERNAL & EXTERNAL COMMUNICATIONS
  28. 28. PERFORMANCE AGAINST STRATEGIC GOALS
  29. 29. • Learning & Growth Perspective • Business Process Perspective • Customer Perspective • Financial Perspective
  30. 30. •Learning & Growth Perspective • Business Process Perspective • Customer Perspective • Financial Perspective
  31. 31. Individual and corporate self-improvement
  32. 32. Necessary for knowledge workers to be in a continuous learning mode
  33. 33. • Includes mentors and tutors within the organization • Ease of communication among workers • Technological tools
  34. 34. • Learning & Growth Perspective •Business Process Perspective • Customer Perspective • Financial Perspective
  35. 35. Designed by those who know these processes most intimately
  36. 36. Whether products and services conform to customer requirements
  37. 37. • Learning & Growth Perspective • Business Process Perspective •Customer Perspective • Financial Perspective
  38. 38. Leading Indicator of future trend
  39. 39. Developing metrics for satisfaction
  40. 40. • Learning & Growth Perspective • Business Process Perspective • Customer Perspective •Financial Perspective
  41. 41. Timely and accurate funding data will always be a priority
  42. 42. Risk assessment and cost-benefit data
  43. 43. Strategy Mapping
  44. 44. THE FUNDAMENTAL Q I U E O S NS T
  45. 45. insert ¥€$ :-) Learning perspective Process perspective Customer perspective Financial perspective How will we sustain our ability to change and improve? What business processes must we excel at? How should we appear to our customers? How should we appear to our shareholders?
  46. 46. step-by-step connection between strategic objectives in the form of a Cause-and-Effect chain
  47. 47. communication tools used to display How value is created for the organization
  48. 48. Strategic foundation
  49. 49. Strategic objectives expressed in relation to action and activities
  50. 50. Basic Communication Plan
  51. 51. Basic flow of Strategic Area within the Balanced Scorecard
  52. 52. Linking a strategic goal to a strategic area
  53. 53. Flowing strategic objectives within the Financial Perspective
  54. 54. Linking customer objectives to financial objectives
  55. 55. Linking objectives down to Internal Processes
  56. 56. Strategic objectives defined for all four perspectives
  57. 57. Critical components
  58. 58. Measurement Template
  59. 59. Cause Effect Relationship between Leading and Lagging Indicators
  60. 60. Setting targets based on strategic goals
  61. 61. Adding Measurements and Targets to the Balanced Scorecard
  62. 62. Compare Programs with Strategic Objectives for Strategic Impact
  63. 63. Supplement the Balanced Scorecard with Programs
  64. 64. Examples
  65. 65. Virtual dashboard Components
  66. 66. Advanced charting
  67. 67. Visual maps
  68. 68. Stoplight charts
  69. 69. Gantt charts
  70. 70. Budget
  71. 71. Time Budget
  72. 72. Quality Timing Budget
  73. 73. Timing Quality Budget Risk
  74. 74. Scope Timing Quality Risk Budget
  75. 75. Deployment

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