The Personal
-Professional Mix:
 Getting It Right in
   Social Media

Created Especially for
  Staff at Nonprofit
    Orga...
What’s on the Menu

• The Dilemma
• Different
  Approaches
• Nonprofit Examples
• Some Suggestions
  for Being
  Personabl...
Where does this
dilemma about the
personal/professional
mix come from?
Real Conversations Aren’t Scripted

Trying to live the
“social” in social
media can be a little
scary when you know
your c...
Balancing Responsibility with Freedom

• Nonprofits fear
  someone will say
  something
  inappropriate.
• Staff fears cen...
Blurring of Personal and Private

• “Personal” no longer
  equals “Private.”
• Work and home lives
  collide all the time....
Meeting Expectations

• You might fear
  boring friends with
  work, and boring
  colleagues with your
  personal life.


...
Everyone is a Spokesperson

• This is terrible if you
  can’t trust most
  people to say the
  right things.
• This is fab...
Webinar Poll Results




27 Webinar Attendees from Nonprofits across the U.S. and Canada, July 15, 2009
How are organizations
responding to this
dilemma?
Intel v. Wall Street Journal
 Intel                                              Wall Street Journal
 • Promoting upside  ...
Your Options

• Go for it and see
  what happens
• Discuss it informally
• Create supportive
  guidance (Intel
  model)
• ...
Customize by Site

• Can take different
  approaches on
  different social
  media/networking
  sites, blogs, etc.
• Easie...
What’s the Right Mix?

The 5 Most Common
    Approaches
  Nonprofits Are
       Taking




                    Flickr: Tra...
Keep Profiles Totally Separated

• Personal and
  professional both
  exist and don’t
  blend, ever.
• Even if it sounds
 ...
Personal Profile, Some Work

• It’s yours personally,
  and you mention
  work unofficially,
  and that’s fine with
  ever...
Personal Profile, Mostly Work

• It’s mostly about
  work, but you
  mention personal
  info too
• Would go silent or
  re...
Official Profile

• Exclusively
  organizational
  updates and
  responses
• May or may not
  know the person(s)
  behind ...
Multiple Profiles, Working
              Together
• Official profile for
  work (personality
  yes, personal no)
• Perhaps...
Webinar Poll Results




27 Webinar Attendees from Nonprofits across the U.S. and Canada, July 15, 2009
Let’s look at what three
nonprofits are doing.
National Wildlife Federation’s Approach




                           Source: johnhaydon.com
Official NWF Twitter Accounts




   http://www.slideshare.net/danielle.brigida/using-social-media-to-protect-wildlife
We Know Who’s Behind NWF
What the Official Account Does




   http://www.slideshare.net/danielle.brigida/using-social-media-to-protect-wildlife
Official and Unofficial NWF Tweeters




     http://www.slideshare.net/danielle.brigida/using-social-media-to-protect-wil...
Advice for Unofficial Accounts




   http://www.slideshare.net/danielle.brigida/using-social-media-to-protect-wildlife
Client Privacy Concerns Stopping You?

 If the American
 Red Cross and
 Easter Seals can
 figure it out, your
 small org c...
American Red Cross’s Guidance
How do you balance the personal/professional mix online?
You need to determine your own comf...
Red Cross Official Account

“We use
@redcross
strictly to
disseminate
real time
disaster info
and
preparedness
tips.”
Lots of Red Crossers Tweeting!
Wendy Harman, Red Cross Employee


                        Personal profile,
                        transparent
         ...
How the Red Cross Handles Challenges

 “A challenging comment can become a robust
 discussion that increases understanding...
Easter Seals’ Guidelines for Bloggers

1. Be Responsible.                       6. Write What You
2. Be Smart.            ...
Easter Seals
How to decide what’s
right for you.
What’s It Like Offline?

How integrated
are the work
lives and
personal lives of
staff otherwise?




                    ...
How Big Might This Get?

How many
people are likely
to be
communicating
about the org? A
handful or
hundreds?

           ...
Just How Big is the Risk?

How likely is it
(seriously) that
things could go
badly? And how
would a policy
mitigate that?
...
Webinar Poll Results




27 Webinar Attendees from Nonprofits across the U.S. and Canada, July 15, 2009
Tips for being more
personable online
(while still protecting
your privacy).
3 G’s of Good Social Media Marketing

Good nonprofit
  social media
  marketing is
• Genuine
• Generous
• Grateful


     ...
Good Ways to Be Personal

• Retweeting, linking, liking (shows us what
  you like)
• Commenting (shows us how you think)
•...
3 G’s of Bad Social Media Marketing
                             Flickr: Annie Mole
Bad nonprofit social
  media marketing...
If It Gives You Pause . . . Pause.
 • Politics
 • Religion
 • Anything Illegal
 • Anything Sexual
 • Possible Ick Factor, ...
The Traditional Advice . . .

• Don’t post if you’d
  be mortified if your
  mom, boss, future
  spouse, or future
  boss ...
But Always Be True to You

• If you are being
  genuine and
  thoughtful, and you
  lose someone
  because of
  something ...
Join Us for Weekly Webinars

             Get your All-Access Pass and
             attend our live webinars, plus
       ...
Let’s keep in touch!



                           Kivi Leroux Miller




Blog: NonprofitMarketingGuide.com/blog
E-News: N...
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Personal - Professional Mix in Social Media: For Nonprofits

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How nonprofits can find the right mix of personal and professional for their social media profiles. From a Nonprofit Marketing Guide.com webinar in July 2009.

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  • Nice work, Kivi! A very informative and inspiring presentation. There's so much to learn from your examples here. It's really interesting to see how nonprofit practitioners of social media are balancing their personal/professional lives online. Thanks for doing such a great job!
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Personal - Professional Mix in Social Media: For Nonprofits

  1. 1. The Personal -Professional Mix: Getting It Right in Social Media Created Especially for Staff at Nonprofit Organizations Flickr: kteague
  2. 2. What’s on the Menu • The Dilemma • Different Approaches • Nonprofit Examples • Some Suggestions for Being Personable Flickr: Georgio
  3. 3. Where does this dilemma about the personal/professional mix come from?
  4. 4. Real Conversations Aren’t Scripted Trying to live the “social” in social media can be a little scary when you know your conversations might be visible forever. Flickr: Kris Hoet
  5. 5. Balancing Responsibility with Freedom • Nonprofits fear someone will say something inappropriate. • Staff fears censorship of their personal lives. Flickr: Mr.Enjoy
  6. 6. Blurring of Personal and Private • “Personal” no longer equals “Private.” • Work and home lives collide all the time. • Real privacy becomes even more important, but the lines are different for each person. Flickr: rpongsaj
  7. 7. Meeting Expectations • You might fear boring friends with work, and boring colleagues with your personal life. Flickr: Tom Coates
  8. 8. Everyone is a Spokesperson • This is terrible if you can’t trust most people to say the right things. • This is fabulous if you can. Flickr: DrBacchus
  9. 9. Webinar Poll Results 27 Webinar Attendees from Nonprofits across the U.S. and Canada, July 15, 2009
  10. 10. How are organizations responding to this dilemma?
  11. 11. Intel v. Wall Street Journal Intel Wall Street Journal • Promoting upside • Preventing downside • Guidelines • Policy • What to do • What not to do • Encourages • No discussion of conversation, adding reporting process, only value, sharing after publication expertise and • No mixing biz and excitement pleasure Source: http://www.kellieparker.com/2009/05/17/intel-wsj/
  12. 12. Your Options • Go for it and see what happens • Discuss it informally • Create supportive guidance (Intel model) • Create restrictive policy (WSJ model) Flickr: lu lu
  13. 13. Customize by Site • Can take different approaches on different social media/networking sites, blogs, etc. • Easier to draw lines on some sites than others
  14. 14. What’s the Right Mix? The 5 Most Common Approaches Nonprofits Are Taking Flickr: Tracy Hunter
  15. 15. Keep Profiles Totally Separated • Personal and professional both exist and don’t blend, ever. • Even if it sounds ideal to you, it’s probably unrealistic (requires intense discipline) Flickr: shizzy0
  16. 16. Personal Profile, Some Work • It’s yours personally, and you mention work unofficially, and that’s fine with everyone. • Yours to keep if you leave the job. Flickr: Pixel Theif 
  17. 17. Personal Profile, Mostly Work • It’s mostly about work, but you mention personal info too • Would go silent or require username change if you left job • May or may not be “official” Flickr: evelynishere
  18. 18. Official Profile • Exclusively organizational updates and responses • May or may not know the person(s) behind the updates Flickr: deltaMike
  19. 19. Multiple Profiles, Working Together • Official profile for work (personality yes, personal no) • Perhaps separate program or chapter profiles too • Staff encouraged to talk about work on personal profiles Flickr: buba69
  20. 20. Webinar Poll Results 27 Webinar Attendees from Nonprofits across the U.S. and Canada, July 15, 2009
  21. 21. Let’s look at what three nonprofits are doing.
  22. 22. National Wildlife Federation’s Approach Source: johnhaydon.com
  23. 23. Official NWF Twitter Accounts http://www.slideshare.net/danielle.brigida/using-social-media-to-protect-wildlife
  24. 24. We Know Who’s Behind NWF
  25. 25. What the Official Account Does http://www.slideshare.net/danielle.brigida/using-social-media-to-protect-wildlife
  26. 26. Official and Unofficial NWF Tweeters http://www.slideshare.net/danielle.brigida/using-social-media-to-protect-wildlife
  27. 27. Advice for Unofficial Accounts http://www.slideshare.net/danielle.brigida/using-social-media-to-protect-wildlife
  28. 28. Client Privacy Concerns Stopping You? If the American Red Cross and Easter Seals can figure it out, your small org can too. Flickr: bejealousofme
  29. 29. American Red Cross’s Guidance How do you balance the personal/professional mix online? You need to determine your own comfort level in discussing work in your personal communications. Just be responsible and remember that the NHQ social media team will see all mentions of the Red Cross and may contact you to praise your discussion, invite you to contribute to our corporate online spaces, or to give you guidance about how to talk about your work responsibly. Always follow our Fundamental Principles. Source: American Red Cross Social Media Guidelines for Chapters and Blood Service Regions. http://sites.google.com/site/wharman/social-media-strategy-handbook Emphasis added.
  30. 30. Red Cross Official Account “We use @redcross strictly to disseminate real time disaster info and preparedness tips.”
  31. 31. Lots of Red Crossers Tweeting!
  32. 32. Wendy Harman, Red Cross Employee Personal profile, transparent about working for Red Cross, but a blend of personal and professional. Not branded as Red Cross.
  33. 33. How the Red Cross Handles Challenges “A challenging comment can become a robust discussion that increases understanding of the Red Cross. There’s no need to be afraid of talking to your supporters. If you have any trouble or don’t know how to handle a particular comment, contact the social media team at national.” Source: American Red Cross Social Media Guidelines for Chapters and Blood Service Regions. http://sites.google.com/site/wharman/social-media-strategy-handbook Emphasis Added
  34. 34. Easter Seals’ Guidelines for Bloggers 1. Be Responsible. 6. Write What You 2. Be Smart. Know. 3. Identify Yourself. 7. Include Links. 4. Include a Disclaimer. 8. Be Respectful. 5. Respect Privacy of 9. Work Matters. Others. 10. Don’t Tell Secrets. Source: http://beth.typepad.com/beths_blog/2008/04/nonprofit-blogg.html Emphasis Added
  35. 35. Easter Seals
  36. 36. How to decide what’s right for you.
  37. 37. What’s It Like Offline? How integrated are the work lives and personal lives of staff otherwise? Flickr: ninahale
  38. 38. How Big Might This Get? How many people are likely to be communicating about the org? A handful or hundreds? Flickr: ktylerconk
  39. 39. Just How Big is the Risk? How likely is it (seriously) that things could go badly? And how would a policy mitigate that? Flickr: jeremybarwick
  40. 40. Webinar Poll Results 27 Webinar Attendees from Nonprofits across the U.S. and Canada, July 15, 2009
  41. 41. Tips for being more personable online (while still protecting your privacy).
  42. 42. 3 G’s of Good Social Media Marketing Good nonprofit social media marketing is • Genuine • Generous • Grateful Flickr: Editor B
  43. 43. Good Ways to Be Personal • Retweeting, linking, liking (shows us what you like) • Commenting (shows us how you think) • Share What’s a Little Different (funny, cool, or interesting to you) Flickr: faeryboots
  44. 44. 3 G’s of Bad Social Media Marketing Flickr: Annie Mole Bad nonprofit social media marketing is • Greedy • Grandstanding • Grabby
  45. 45. If It Gives You Pause . . . Pause. • Politics • Religion • Anything Illegal • Anything Sexual • Possible Ick Factor, e.g. Personal Hygiene • Hot Button Social Issues • One Person’s Snark is Another’s Insult Slide title comes from Intel’s Social Media Guidelines Flickr: cambodia4kidsorg
  46. 46. The Traditional Advice . . . • Don’t post if you’d be mortified if your mom, boss, future spouse, or future boss saw it. Flickr: wotthe7734
  47. 47. But Always Be True to You • If you are being genuine and thoughtful, and you lose someone because of something you said, is it really a loss? (IMHO, No.) Flickr: faeryboots
  48. 48. Join Us for Weekly Webinars Get your All-Access Pass and attend our live webinars, plus get unlimited access to our webinar archive with dozens of recordings, all for $97 for 12 weeks. NonprofitMarketingGuide.com/pass
  49. 49. Let’s keep in touch! Kivi Leroux Miller Blog: NonprofitMarketingGuide.com/blog E-News: NonprofitMarketingGuide.com (form in left sidebar) Twitter & Slideshare: kivilm Facebook Page: facebook.com/nonprofitmarketingguide

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