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Mary is a nurse from Busia, Kenya. She has
managed and operated her own community
clinic since 2009.
It was her dream to operate her own
business. However, in the beginning she
faced many financial challenges.
Bank loans had very high interest and she
didn’t want to burden her family and friends
with asking for money.
But through the help of a trustee and a loan
from Kiva Zip, she has grown her business
and improved her life.
Today, Mary has graduated to a second loan
and given other nurses in her community
the opportunity to apply for Kiva Zip loans.
Mary’s Profile on Kiva Zip!
Mary’s trustee tells
lenders why they
schedule and actual
Mary’s photo, description
and loan purpose
Photo and profile of all
Updates among Mary,
Mary’s lenders and Mary’s
How Does It Work?
What is Kiva Zip?
Kiva Zip is a website, NOT a bank or a microfinance institution
Kiva Zip provides 0% interest loans, NOT grants
Your loan is received and repaid through M-PESA
Kiva Zip does not fund your loan, lenders from around the world fund your loan through Kiva Zip’s website
Lenders are regular people who trust you with their money because they believe in you and your business
Kiva Zip is a community of people. Our platform is based on building relationships. Lenders and borrowers
communicate through SMS
QUESTION 1: What is Kiva Zip?
A. A bank
B. A website on the internet which
connects lenders to entrepreneurs like you
C. A money lender
QUESTION 2: The Money I Receive Through
Kiva Zip Is…
A. A 20% interest loan
B. A loan, but it’s ok if I don’t pay back
C. A loan that I am required to pay back
5 Steps to Qualify for a Loan
Must Be 18 Years or
Must Be Endorsed by a
Kiva Zip Trustee
Must Not Have Large
Must Have Personal
Must Complete Free
Your trustee is an individual or organization that partners with
Your trustee 'endorses' or recommends you for a loan
because they believe you are of high character and credit
Your trustee is your point of contact for all technical difficulties
and questions about Kiva Zip
You and your trustee should maintain a good relationship
throughout the loan cycle
If you repay well, your trustee may re-endorse you for repeat
Role of Your Trustee
Who Gets Endorsed for a Loan?
Put on the internet for anyone
Protected by Kiva Zip, and only
available to borrower, trustee,
and Kiva staff
Shows face clearly
Shows your business
Shows loan purpose
No passport photos
Good personal story:
Honest and accurate
Where did you grow up,
where are you today,
what is life like, and
what are your dreams?
About your business
How to Create a Good Public Profile?
Sound business plan
When did you start your
business, what does
your business do, and
what is your biggest
QUESTION 3: What Is Required to Get a Kiva
A. Post my photo and story to the
B. Post my MPESA # on the internet
C. I must have taken out an MFI loan
QUESTION 4: What is the Role of My Trustee?
A. To pay back my loan if I can't
B. To recommend me for this loan and
provide me support throughout my loan
C. To fund my loan
Your first Kiva Zip loan can range from KSH 5,000 to
You have a maximum of 3 months or 12 weeks to
repay your first Zip loan
There is NO grace period for your first loan
The first loan MUST be repaid on a weekly basis
If you repay your loan on time and in full, you may
qualify for a repeat loan that is larger and repaid over a
longer loan term
You will only receive your loan if and when it is
successfully fundraised on the internet AND when
you send at least one comment to your lenders
Once your loan has fundraised on the internet, Kiva will
send the funds directly to your M-PESA account. Kiva
incurs the charge for sending these funds
QUESTION 5: How Is My Loan Funded?
A. Lenders from around the world read
my story and fund my loan
B. My trustee funds my loan
C. Kiva Zip staff funds my loan
A. My trustee gives me cash
B. Kiva Zip staff gives me cash
C. Kiva Zip sends funds to my phone
QUESTION 6: Once My Loan Is Funded, How
Do I Receive It?
QUESTION 7: When Will I Receive My Loan?
A. Only if and when my loan is fully
funded by lenders
B. After Kiva Zip approves my
C. After I complete my application
Repayment begins 1 week after funds
Repayments are made on the same
designated day each week, the day on
which your funds were first disbursed
Kiva will send you reminder text
messages every week in the days
before your repayment is due and on
the due date
You incur the charge for sending
repayments via M-Pesa
Repayments must be made with
your personal M-Pesa account
ONLY. Repayments sent from other
accounts will not be acknowledged.
Loan Repayments Using M-Pesa
Why Communicate with Your Lenders?
Impact of loan
Trustee updates on
behalf of borrower
It is a requirement to getting your loan disbursed!
They are regular people from around the world. They are people who trust
you with their money because they believe in you and your business
They would like to know how their contribution to your loan has helped your
business grow AND any challenges you face in your business
Send an SMS message to 0700 274 851 to communicate with your lenders
from around the world! Please save this number in your phone as “Kiva”
You may not be able to apply for a second loan
Your trustee's reputation will suffer and its partnership
with Kiva Zip may be terminated
Other people within your trustee's network or
organization may not be able to apply for a Kiva Zip loan
You may build a negative credit history with Metropol
that blacklists you and prevents you from receiving
future loans with micro-finance institutions and banks
What should you do if you know that you cannot pay
back your loan on time?
Communicate with your lenders immediately to tell them
about your situation and that you will be late in repaying
Work with your trustee to set a plan for moving forward
Make partial repayments to your loan as you are able
Consequences of Not Repaying Loan
Earn 'badges' of recognition for being a great Kiva Zip borrower. A badge is
a 'virtual award' or trophy that appears on your profile as a picture
Badges improve the reputation of you and your trustee, determine your
repeat loan amount, and increase your chances of being fundraised
Your trustee will be able to endorse more people from your community
You will improve your credit rating from Metropol Credit Reference Bureau,
and can increase your chances of getting a loan with a bank or micro-
finance institution in the future
You can qualify for a repeat loan that is larger than the first and repaid over
a longer loan term
Why Repay On Time and In Full?
Using your MPESA
account listed on app
Payment in full
Updating your lenders
Filling mid-survey and
end-survey that Kiva
Judge your repayments and updates to lenders
Can be gold, silver, or bronze
Gold badge=higher chance of bigger second loan
Loan Amount by Repayment Badge Loan Terms
Loan # Gold Silver Bronze Duration Payment Options
1 ≤10,000 N/A N/A 2-3mo Weekly
2 ≤20,000 ≤15,000 ≤10,000 4-6mo Weekly
3 ≤30,000 ≤25,000 ≤20,000 6-9mo
4 ≤50,000 ≤40,000 ≤30,000 9-12mo
5 ≤70,000 ≤60,000 ≤50,000 9-12mo
pay back their
loan on time and
send their lenders
maintain a good
to their trustee
Who Qualifies for a Repeat Loan?
QUESTION 8: How Do I Make Repayments?
A. I give cash to my trustee
B. I use my M-Pesa account to send my
C. It doesn't matter whose M-Pesa
account I use to repay
A. Tell my trustee
B. Tell Kiva Zip staff
C. Send an SMS to my lenders
QUESTION 9: What is the Best Way to Keep
Lenders Updated About My Business?
QUESTION 10: What is Kiva Zip?
A. I can't get another Kiva Zip loan
B. My reputation won't be affected
C. My friends will get a Kiva Zip loan
QUESTION 10: What Happens If I Don’t
Repay or Update Lenders?
• Please visit https://zip.kiva.org to learn more about Kiva Zip. If you click on
the Lend tab at the top, you can see profiles of other people requesting
Kiva Zip loans, and you can see who, from around the world, is lending
• Once you have reviewed both links, please email your trustee so you can
move to the next step of the loan application process.