https://flic.kr/p/e2Kp5x
A question of deliverables
and other such stuff
Kirsty Burgoine - @kirstyburgoine
https://flic.kr/p/7CxM1P
Audience Participation...
https://flic.kr/p/cLfmTd
Deliverables.
https://flic.kr/p/e2Kp5x
“Olden” Days
Now
Discuss Plan Design Build Job Done!
Project Workflow in “Olden” Days
2010 - Freelance
Olden Days
https://flic.kr/p/8XqJLK - with added cats by ME
2012
2010 - Freelance
Responsive as Default.
https://flic.kr/p/6YFrRH
disclaimer...
Disaster Parakeet is the ultimate Badass…. ~ grin!
2012
Approach 1
2013
1. Tell Them Nothing!
SURPRISE!!!
Clients were very happy
Didn’t need to change my
workflow at all
Advantages of this approach:
No planning for mobiles / steep
learning curve for me :(
Additional time / costs
Dis-advantages of this approach:
2012
Approach 2
2013 2014 The Future…
2. Promise Nothing.
https://flic.kr/p/8MZdJK
Client still kn
I could plan wClients were happy - they still
knew what to expect for
desktop
Didn’t need to change my
wor...
Dis-advantages of this approach:
The client had no idea what to expect the
mobile version to look like or any
understandin...
Approach 3
2012 2014 The Future…
2013
3. Straight to the Code!
Drastic action
New Project Workflow...
+
Discuss
Build
Plan Job Done!
Discuss
http://theoatmeal.com/comics/design_hell
http://theoatmeal.com/comics/design_hell
Actual Comments
“I’m concerned about the number
of straight lines, could you use
this blue map marker instead?”
Actual Comments
“I’ve sent you
some designs I
think would work
but I don’t have
Photoshop so I’ve
done them in Excel”
Able to get the data in at a very
early stage
Advantages of this approach:
Dis-advantages of this approach:
No deliverables so the client didn't trust
what I was doing
Peek-a-boo
~ grin!
2014
20132012
Now
The Future…
A More Practical Approach.
My Current Project Workflow
Discuss
Plan
Job Done!Design
Build
Plan
Design
Design
Build
Discuss Discuss
https://flic.kr/p/bBqABo
I show them my ideas...
Lessons learnt
Trust between you and the client is even more
important now. It needs to be nurtured.
Lessons learnt
Plan and budget properly for the time needed - Surprises are
never a good idea.
Lessons learnt
Set expectations for all aspects of the project
from the beginning.
Lessons learnt
Don’t leave the client to their own devices.
Lessons learnt
If you can’t provide clearly defined deliverables,
still show them your ideas.
Don’t leave the client to th...
Lessons learnt… a more personal one
Make less gigantic decisions or at least
plan them better!
Kirsty Burgoine
@kirstyburgoine
Icons and robot dude by @stina_jones
Thanks.
Question of deliverables and other such stuff
Question of deliverables and other such stuff
Question of deliverables and other such stuff
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Question of deliverables and other such stuff

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Slides from the talk I gave at Responsive Day Out 2 - The Squishening, June 27th 2014

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  • Who am I - Jeremy invited me - shit - what could I bring to the table…
  • my experience - unique to me - explain mistakes - more interesting
    And if not, I do have some animated gifs to keep you entertained
  • ask everyone to stand up
  • Would you perform this exercise with the person next to you?
  • Trust needs to be nurtured, it doesn’t just magically appear
  • one way to grow trust is to provide deliverables at key stages of the project
  • time travelling - when your project workflow looked something like this…
  • Theres not much work in building trust in this setup,
  • More time travelling - I naively thought it would be something like this…
  • A utopia of learning and cats and time… and obviously that is me in my pink house! But that wasn’t the case
  • Jump forward 2 years
  • A huge decision
  • I considered myself late to the party.
    But that raised a lot of new questions
  • How do I approach my workflow?
    What deliverables do I provide to the client to maintain that level of trust?
  • From the point of view the client this was my favourite approach
  • grand unveil. Show them the website I promised and then ask them to resize their browser window
  • this kinda worked-ish. But...
  • Because I had told them nothing.
    So I made the decision that neither of these were good options so I would try this “Designing in the browser” malarkey....
  • This was radical! Basically scrap everything I’d done before and design in the browser...
  • We’d discuss things, I’d scribble things down as ideas and then straight into the build. The idea was simple, build actual wireframes, starting incorporating the data and allow the design to grow around it. Job done! But...
  • Who remembers this? I love this and still laugh at it. My favourite parts were the client comments and especially this one..
  • Although it became less funny when I received this...
  • Now, if I was to try to boil my workflow down into one definable way of working it would kind of look like this. Because I can’t
  • Question of deliverables and other such stuff

    1. 1. https://flic.kr/p/e2Kp5x A question of deliverables and other such stuff Kirsty Burgoine - @kirstyburgoine
    2. 2. https://flic.kr/p/7CxM1P
    3. 3. Audience Participation...
    4. 4. https://flic.kr/p/cLfmTd
    5. 5. Deliverables. https://flic.kr/p/e2Kp5x
    6. 6. “Olden” Days Now
    7. 7. Discuss Plan Design Build Job Done! Project Workflow in “Olden” Days
    8. 8. 2010 - Freelance Olden Days
    9. 9. https://flic.kr/p/8XqJLK - with added cats by ME
    10. 10. 2012 2010 - Freelance
    11. 11. Responsive as Default.
    12. 12. https://flic.kr/p/6YFrRH
    13. 13. disclaimer...
    14. 14. Disaster Parakeet is the ultimate Badass…. ~ grin!
    15. 15. 2012 Approach 1 2013
    16. 16. 1. Tell Them Nothing!
    17. 17. SURPRISE!!!
    18. 18. Clients were very happy Didn’t need to change my workflow at all Advantages of this approach:
    19. 19. No planning for mobiles / steep learning curve for me :( Additional time / costs Dis-advantages of this approach:
    20. 20. 2012 Approach 2 2013 2014 The Future…
    21. 21. 2. Promise Nothing.
    22. 22. https://flic.kr/p/8MZdJK
    23. 23. Client still kn I could plan wClients were happy - they still knew what to expect for desktop Didn’t need to change my workflow much Could increase timescales and costs Advantages of this approach:
    24. 24. Dis-advantages of this approach: The client had no idea what to expect the mobile version to look like or any understanding of how it would work.
    25. 25. Approach 3 2012 2014 The Future… 2013
    26. 26. 3. Straight to the Code!
    27. 27. Drastic action
    28. 28. New Project Workflow... + Discuss Build Plan Job Done! Discuss
    29. 29. http://theoatmeal.com/comics/design_hell
    30. 30. http://theoatmeal.com/comics/design_hell
    31. 31. Actual Comments “I’m concerned about the number of straight lines, could you use this blue map marker instead?”
    32. 32. Actual Comments “I’ve sent you some designs I think would work but I don’t have Photoshop so I’ve done them in Excel”
    33. 33. Able to get the data in at a very early stage Advantages of this approach:
    34. 34. Dis-advantages of this approach: No deliverables so the client didn't trust what I was doing
    35. 35. Peek-a-boo ~ grin!
    36. 36. 2014 20132012 Now The Future…
    37. 37. A More Practical Approach.
    38. 38. My Current Project Workflow Discuss Plan Job Done!Design Build Plan Design Design Build Discuss Discuss
    39. 39. https://flic.kr/p/bBqABo I show them my ideas...
    40. 40. Lessons learnt Trust between you and the client is even more important now. It needs to be nurtured.
    41. 41. Lessons learnt Plan and budget properly for the time needed - Surprises are never a good idea.
    42. 42. Lessons learnt Set expectations for all aspects of the project from the beginning.
    43. 43. Lessons learnt Don’t leave the client to their own devices.
    44. 44. Lessons learnt If you can’t provide clearly defined deliverables, still show them your ideas. Don’t leave the client to their own devices.
    45. 45. Lessons learnt… a more personal one Make less gigantic decisions or at least plan them better!
    46. 46. Kirsty Burgoine @kirstyburgoine Icons and robot dude by @stina_jones Thanks.
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