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    Presentation slides Presentation slides Presentation Transcript

      • PLANNING & PREPARATION
        • SUBJECT
        • OBJECTIVE
        • AUDIENCE PROFILE
        • NOTES
        • STRUCTURE
        • ANTICIPATE QUESTIONS
    • ORGANIZATION Closing (20%) Summarize Action steps and checks Invite for questioning Developing (70%) Diagnose needs Explore options Suggest solutions Opening (10%) Set Purpose State benefit
      • PLANNING & PREPARATION- STRUCTURE
      • OPENING
            • DO'S GREETING OBJECTIVE STORY PROCESS DON'TS APOLOGISE EMBARRASS READ START WITH A JOKE
      Do’s Don’ts
    • SUGGESTIONS ON OPENING
      • A Conventional opening
      • Humorous story
      • An incident, story, cartoon picture
      • A quotation, maxim, proverb
      • An inspiring value-added question
    • COMPONENT OF OPENING
      • Objectives
      • Importance
      • Benefits
      • Content / Coverage / Agenda
      • PLANNING & PREPARATION - S TRUCTURE
      • BODY
        • SEQUENTIAL
        • NO "STATISTICS-OCEAN”
        • SHIFT BETWEEN TOPICS
        • QUESTIONS
        • A/V SUPPORTS
        • VERBAL
        • NO "SLIDES - FLOOD"
    • DEVELOPING
      • Sequential order
      • Chronological order
      • Order of importance
      • Question & answer method
      • Comparison & contrast
      • Problem solving formula
        • (Causes, Possible solution, Actions)
      • PLANNING & PREPARATION- STRUCTURE
      • CLOSING
        • SUMMARY
        • RESTATEMENT
        • CALL TO ACTION
        • QUOTE
        • ILLUSTRATION
      The End Summary
    • CLOSING
      • Summary of key points
      • A call for action
      • A poem
      • A moral to the story
      • An analogy
    • P – MIX MODEL
      • Presenting Skills
      • Body Language
      • Use of Voice
      • Visual Aids
      • Preparation
      • Set objectives
      • Analyse clients
      • Diagnose Needs
      • Organize Content
      • Prepare Questions
      Presentation MIX
      • Probing Skills
      • Questioning
      • Value-added questions
      • Active Listening
      • People Skills
      • Respect Esteem
      • Show Empathy
      • Get Involvement
      • Share Rationale
      • PERFORMANCE- METHODOLOGIES
      • LECTURES
      • ROLE - PLAYS
      • DISCUSSIONS
      • CASE STUDY
      • EXERCISE / GAMES / QUIZ
      • PRACTICE
      • WHY
      • BECOME FAMILIAR WITH TEXT & EQUIPMENT
      • REFINE IF REQUIRED
      • BOOST CONFIDENCE HOW & WHERE
      • AUDIO/ VIDEO TAPE
      • MIRROR
      • REHEARSE BEFORE "AUDIENCE”
        • PERFORMANCE
          • V ERBAL COMMUNICATION
          • VOICE POWER
          • NON - VERBAL
          • A/V AIDS USAGE
          • PROBING
          • LISTENING
          • METHODOLOGIES
    • NON - VERBAL POWER Words Tone of non verbal voice
      • PERFORMANCE - VOICE CONTROL
        • VOLUME
        • SPEED
        • TONE
        • PROJECTION/
        • MODULATION
        • PAUSE - EFFECT
      • PERFORMANCE - VERBAL COMMUNICATION
        • SIMPLE
        • SHORT SENTENCES
        • NO JARGON
        • AVOID " SPEECH - TICS ”
        • BE AWARE OF "DOG WORDS”
        • USE "RHYTHM"
    • PERFORMANCE - A / V AIDS BENEFIT S REINFORCEMENT CONVEYS INFORMATION FACILITATES ENVIRONMENT EFFECTIVENESS EXPECTATION RETENTION ORGANISATION
      • PERFORMANCE- A / V AIDS
        • COMPUTER
        • OHP
        • FLIP CHART BOARD
        • WHITE BOARD
        • AUDIO / T.V. / V.C.R.
        • VISUALS
    • PRINCIPLES
      • Sufficiency
        • Right amount of variety
      • Visibility
        • Neither too detailed nor too small
      • Simplicity
        • 1 visual for 1 idea; limit to 3-5 points
      • Consistency
        • Same format, colour and header / footer
    • MANAGE NERVOUSNESS
      • Good preparation
      • Visual aids as memory prompts
      • Use of verbal skills
      • Use of non-verbal skills
      • Practice makes perfect
    • PRESENTATION
      • Be confident & enthusiastic
      • Be specific & sincere
      • Use notes / cue cards
      • Use humour appropriately
      • Manage process & time
      • PERFORMANCE - PROBING QUESTIONS STRENGTHEN A PRESENTATION
        • OPEN PROBES
        • CLOSED PROBES
        • GENERAL QUESTIONS
        • "PICK - UP" QUESTIONS
        • "REDIRECTED " QUESTIONS
        • RHETORICAL
        • LEADING
    • SOME DON’TS WHEN ANSWERING
      • Don’t argue with anyone
      • Don’t allow one person to keep asking
      • Don’t say, “As I said ……”, “Anyone should know the answer of that ….”
      • Don’t put hands on your hips
      • Don’t point at the client
    • TIPS FOR ANSWERING
      • Acknowledge question
      • Listen for both content & intent
      • Ask for clarification
      • Answer clearly, specifically & briefly
      • Check for understanding
      • Support with evidences & data
    • PRINCIPLES They are advanced open questions that require clients to: Evaluate / Analyze Speculate Express Feelings
    • KP1 – ESTEEM PRINCIPLE
      • Treat the client as an important person.
      • Praise and compliment.
      • Show your appreciation
      • Be polite and courteous.
      • Be specific and sincere.
    • KP2 – EMPATHY PRINCIPLE
      • Think and feel client’s situation
      • Listen actively for facts and signs of how the person feels
      • Respond to facts and show empathy for the client’s feelings
    • KPS – INVOLVEMENT PRINCIPLE
      • Ask for ideas, even when you have a good solution.
      • Use the client’s ideas whenever possible.
      • Avoid telling or demanding.
    • KP4 – SHARING PRINCIPLE
      • Whenever possible, off the “whys”
      • Provide your insights, but don’t dominate
      • Mirror client’s feelings