Session 3 Attitudes
Individual Differences Impact Job  Performance & Job Satisfaction Values Attitudes Abilities Job Performance Job Satisfact...
Attitudes
Attitudes, Behavior and Habits <ul><li>Attitudes are a precursor to behavior </li></ul><ul><li>Behavior may further shape ...
Types of Attitudes
Job Satisfaction <ul><li>Job Satisfaction   is an affective or emotional response toward various facets of one’s job </li>...
Job Satisfaction Varies Around the Globe The Top Five Countries
Job Satisfaction Varies Around the Globe The Bottom Five Countries
Causes of Job Satisfaction <ul><li>Need Fulfillment </li></ul><ul><li>Discrepancies — met expectations </li></ul><ul><li>V...
The Effect of Job Satisfaction on Employee Performance <ul><li>Satisfaction and Productivity </li></ul><ul><ul><li>Satisfi...
Responses to Job Dissatisfaction
How Employees Can Express Dissatisfaction
Job Satisfaction and OCB <ul><ul><li>Satisfied employees who feel fairly treated by and are trusting of the organization a...
Correlates of Job Satisfaction Strength of Relationship Direction of Relationship Variables Related to Job Satisfaction Mo...
Organizational Commitment <ul><li>Organizational Commitment   extent to which an individual identifies with an organizatio...
Job Involvement <ul><li>Job Involvement   extent to which an individual is immersed in his or her personal job </li></ul><...
Cognitive Dissonance <ul><li>An incompatibility between values, attitudes and / or behavior. </li></ul>
                                                                                                   
Positive Attitude <ul><li>What do we mean….. </li></ul>
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Session 4 attitudes

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Session 4 attitudes

  1. 1. Session 3 Attitudes
  2. 2. Individual Differences Impact Job Performance & Job Satisfaction Values Attitudes Abilities Job Performance Job Satisfaction
  3. 3. Attitudes
  4. 4. Attitudes, Behavior and Habits <ul><li>Attitudes are a precursor to behavior </li></ul><ul><li>Behavior may further shape attitudes </li></ul><ul><li>Habits form due to consistency of behavior over a period of time </li></ul>
  5. 5. Types of Attitudes
  6. 6. Job Satisfaction <ul><li>Job Satisfaction is an affective or emotional response toward various facets of one’s job </li></ul><ul><li>Not a unitary concept </li></ul><ul><li>Varies across countries </li></ul><ul><li>One of the most frequently studied work attitudes by OB researchers </li></ul>
  7. 7. Job Satisfaction Varies Around the Globe The Top Five Countries
  8. 8. Job Satisfaction Varies Around the Globe The Bottom Five Countries
  9. 9. Causes of Job Satisfaction <ul><li>Need Fulfillment </li></ul><ul><li>Discrepancies — met expectations </li></ul><ul><li>Value Attainment —fulfillment of an individual’s important work values </li></ul><ul><li>Equity </li></ul><ul><li>Disposition/Genetic Components </li></ul>
  10. 10. The Effect of Job Satisfaction on Employee Performance <ul><li>Satisfaction and Productivity </li></ul><ul><ul><li>Satisfied workers aren’t necessarily more productive. </li></ul></ul><ul><ul><li>Worker productivity is higher in organizations with more satisfied workers. </li></ul></ul><ul><li>Satisfaction and Absenteeism </li></ul><ul><ul><li>Satisfied employees have fewer avoidable absences. </li></ul></ul><ul><li>Satisfaction and Turnover </li></ul><ul><ul><li>Satisfied employees are less likely to quit. </li></ul></ul><ul><ul><li>Organizations take actions to cultivate high performers and to weed out lower performers. </li></ul></ul>
  11. 11. Responses to Job Dissatisfaction
  12. 12. How Employees Can Express Dissatisfaction
  13. 13. Job Satisfaction and OCB <ul><ul><li>Satisfied employees who feel fairly treated by and are trusting of the organization are more willing to engage in behaviors that go beyond the normal expectations of their job. </li></ul></ul>
  14. 14. Correlates of Job Satisfaction Strength of Relationship Direction of Relationship Variables Related to Job Satisfaction Moderate Negative Tardiness Weak Negative Absenteeism Moderate Positive Organizational citizenship behavior Moderate Positive Motivation Strong Negative Withdrawal Cognitions Moderate Negative Pro-union Voting Strong Negative Perceived Stress Moderate Negative Heart Disease Moderate Negative Turnover Moderate Positive Job performance
  15. 15. Organizational Commitment <ul><li>Organizational Commitment extent to which an individual identifies with an organization and its goals </li></ul><ul><li>Strong relationship between organizational commitment and job satisfaction </li></ul><ul><li>Highly correlated with job performance </li></ul><ul><li>Lower intentions to quit </li></ul>
  16. 16. Job Involvement <ul><li>Job Involvement extent to which an individual is immersed in his or her personal job </li></ul><ul><li>Positively associated with job satisfaction, organizational commitment, and intrinsic motivation </li></ul><ul><li>Negatively related to intentions to quit </li></ul><ul><li>Positive relationship between job involvement and performance </li></ul>
  17. 17. Cognitive Dissonance <ul><li>An incompatibility between values, attitudes and / or behavior. </li></ul>
  18. 18.                                                                                                   
  19. 19. Positive Attitude <ul><li>What do we mean….. </li></ul>

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