Ruth Poole: Were you proud?

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Ruth Poole, Group Clinical Director at Healthcare at Home, looks at why an engaged and supported workforce supports patient choice and control at home.

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Ruth Poole: Were you proud?

  1. 1. Were you proud?Ruth Poole, Director, Healthcare at Home
  2. 2. If you could change one thing in healthcare, what would it be? More effective transition planning Better communication Reduce the power of acute care consultants Transparency in outcomes variation Get family carers to do more
  3. 3. Only one person mentioned the patient“Greater attention to an individual patient’s sense of identity”
  4. 4. Fact: patients rehabilitate faster, with better outcomes and take moreresponsibility for their care when treated at home.
  5. 5. Systems and levers?What are the right systems and levers to ensure good quality care andexperience?One very simple question…
  6. 6. Were you proud of that?
  7. 7. Defend your values as an organisation1. Set standards2. Measure against them3. Do spot checks with quality managers and/or mystery shoppers4. Make your team part of the dream share5. Notice when things are done well and make them proud6. Hold their feet to the fire
  8. 8. Defend their values as people1. Does Sally see herself as Sally, or as a cancer patient? Respect your patients as people2. Help them make their own choices3. Give them the confidence to take control4. Do not judge them for their choices and decisions
  9. 9. Don’t limit yourself or your team • Diseases and conditions are predictable • Treatments are predictable • That’s why we can build patient pathways • But people aren’t predictable: we’re individuals, so let’s not limit ourselves to KPIs and process controls. • We have to have faith in our staff to act as humans, with compassion, logic, common sense • If you’ve instilled the right culture, it works
  10. 10. Make patients part of your wider team• Dementia: patients and cases can be unpredictable• Principal carers are often elderly, stressed, tired, overstretched• Health intervention is as much about supporting the families and carers• Make them part of your team: they are healthcare workers (just not paid and without the pension!)
  11. 11. Never forget who we’re here for

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