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Mike Cooke: Hearing the patient voice and responding, a view from both sides
 

Mike Cooke: Hearing the patient voice and responding, a view from both sides

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Mike Cooke, Chief Executive of Nottinghamshire Healthcare NHS Trust, spoke at our conference, Patient voice and power in the new NHS. ...

Mike Cooke, Chief Executive of Nottinghamshire Healthcare NHS Trust, spoke at our conference, Patient voice and power in the new NHS.

Mike drew on his experience both as a leader within the NHS and as a service user, stressing the importance of openness from leadership and the involvement of patients in their care and in health care research. Mike advocated for a cultural transformation to help this happen.

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    Mike Cooke: Hearing the patient voice and responding, a view from both sides Mike Cooke: Hearing the patient voice and responding, a view from both sides Presentation Transcript

    • about Recovery Positive about Integrated Healthcare HEARING THE PATIENT VOICE AND RESPONDING A VIEW FROM BOTH SIDES King’s Fund 5 November 2013 Professor Mike Cooke CBE Chief Executive 1
    • about Recovery Positive about Integrated Healthcare 2
    • about Recovery Positive about Integrated Healthcare INTRODUCTION  Openness – wanting to Hear, Listen and Respond  Involvement – working with people – Paul Sanguinazzi  Partnership –changing services, changing culture, changing minds  Recovery [and Discovery]  Recovery Education College  FT – Membership, Communities of Interest  CLAHRC’s and Patient and Public Involvement [Senate]  Receptive culture and authentic leadership 6 years ago 3
    • about Recovery Positive about Integrated Healthcare LINGS BAR HOSPITAL 4
    • about Recovery Positive about Integrated Healthcare OPENNESS – WANTING TO HEAR, LISTEN AND RESPOND     Positive – Values, ‘what we stand for’ Voice reports – Each Board, each month Service User Carer Experience Survey [SUCE] 30,000+ Patient Opinion – real time service user/carer feedback www.feedback.nottinghamshirehealthcare.nhs.uk  Patient Experience Challenge – the deal is:1] Capture 2] Share 3] Respond 4] Feedback 5
    • about Recovery Positive about Integrated Healthcare INVOLVEMENT – AGM/AMM 2013 6
    • about Recovery Positive about Integrated Healthcare INVOLVEMENT – WORKING WITH PEOPLE  Invested historically in this – The Resource, Involvement Centres, Recovery Education College  Paul Sanguinazzi, Wathwood Medium Secure Services  Not ‘dragging people into meetings’, involve in whole agenda  Employment Resourcing Interview Forum [ERIF]  Strong approach, creative deployment e.g. Learning Disabilities, Deaf Community  Winner of National E Health Insider Award – 10/10/13 7
    • about Recovery Positive about Integrated Healthcare 8
    • about Recovery Positive about Integrated Healthcare PARTNERSHIP – CHANGING SERVICES, CHANGING CULTURE, CHANGING MINDS  Purpose of involvement – be up front about it  It is about improving outcomes – ‘new chairs on the wards’; ‘no intensive care beds Mike’ ‘student or patient?’  Executive Leadership Council  Business Plans – Confirm and Challenge  3 rules:1. 2. 3. Involvement of the right partners people [be inclusive] Set objectives you cannot achieve on your own Be brutally honest about progress 9
    • about Recovery Positive about Integrated Healthcare RECOVERY DEMONSTRATION EVENT 10
    • about Recovery Positive about Integrated Healthcare RECOVERY [AND DISCOVERY] Strategy Personal Recovery plan Advance Statement Taking back control  ‘Someone to love, somewhere to live, something to do’  ImROC [Implementing Recovery through Organisational Change]  Demonstration Site 11
    • about Recovery Positive about Integrated Healthcare Nottingham Panthers – Anti Stigma campaign 12
    • about Recovery Positive about Integrated Healthcare RECOVERY EDUCATION COLLEGE [REC]  Alongside Peer Support Workers – this is a key focus  ‘Outpatients being discharged to students being graduated’  A card carrying Student [54] and Lecturer! Examples of courses Rolling this out Julie Repper, Helen Brown  REC – build skills, is strengths-based, is social technology that works 13
    • about Recovery Positive about Integrated Healthcare 14
    • about Recovery Positive about Integrated Healthcare FT MEMBERSHIP  Public/Patient/Service Users/Carers 9082 [Public] 8847 [staff] + Living in Both Worlds  Communities of Interest – e.g. Deaf & Wellbeing; Looked After Children  Passive Membership  Semi passive  Active  Governors, Ambassadors, Volunteers [17-82], Peer Support Workers, Staff promoted, developed further 15
    • about Recovery Positive about Integrated Healthcare 16
    • about Recovery Positive about Integrated Healthcare CULTURE AND LEADERSHIP P PEOPLE: O OPENNESS: S I INTEGRITY T TRUST SAFE, SOUND, SUPPORTIVE, SENSITIVE I V VALUE E Y = you and how you behave E = effectiveness S = style EXCELLENCE INNOVATION 17
    • about Recovery Positive about Integrated Healthcare CONTACT DETAILS Mike.Cooke@nottshc.nhs.uk www.nottinghamshirehealthcare.nhs.uk Nottinghamshire Healthcare NHS Trust Duncan Macmillan House Porchester Road Nottingham NG3 6AA www.clahrc-ndl.nihr.ac.uk www.crncc.nihr.ac.uk/about_us/ccrn/trent www.mentalhealthclinicians.org.uk 18