David MacLeod: Engaging for success


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David MacLeod, Chair, MacLeod Review, spoke on engaging managers and staff for success at The King's Fund's Second Annual NHS Leadership and Management Summit.

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David MacLeod: Engaging for success

  1. 1. Engaging for successThe King’s FundDavid MacLeodNHS Leadership &Management Summit23 May 2012 1
  2. 2. Our report A report to government About engagement across the UK economy About engagement for performance What is it, does it matter, what enables it? 2
  3. 3. Key enabler 1: strategic narrativeStrong, visible, empowering leadership provides a strongstrategic narrative about the organisation, where it’s comefrom and where it’s going. The past You are here The futureThis gives a line of sight between the job and the organisation’s vision.The story is communicated clearly, consistently and constantly. 3
  4. 4. Key enabler 2: engaging managersThey: focus their treat their people coach and stretch people, offer as individuals their peoplescope and enable the job to get done 4
  5. 5. Key enabler 3: employee voiceThere is employee voice throughout the organisation, forreinforcing and challenging views; between functions & externally;employees are really seen as your key asset – not the problem.This voice is an informed one. Views are sought early and followed up; explanations are given ifideas/views not adopted.Trade unions/staff representatives are part of the engagement architecture – collective voice matters 5
  6. 6. Key enabler 4: integrityThere is organisational integrity – the values on the wallare reflected in day to day behaviours. These expected behaviours are explicit and bought into by staff. Keep it real – staff see through corporate spin quicker than customers or the public. Integrity enables trust: no engagement without trust 6
  7. 7. Adam Balon, Co-Founder, InnocentAdam Crozier, CEO, ITV Karen Boswell, MD, East Coast RailAlex Gourlay, CEO, Alliance Boots Lord ODonnell, Former Head of Home Civil ServiceAmyas Morse, Auditor General, NAO Marc Bolland, CEO, M&SAndrew Moss, CEO, Aviva Martin Temple, Chairman, EEFAndy Harrison, CEO, Whitbread Moya Greene, CEO, Royal MailAnne Gibson, President, PPMA Nigel Stein, CEO, GKNAnthony Jenkins, CEO, Barclays Paul Drechsler, CEO, Wates GroupBob Kerslake, Head of the Civil Service Paul Noon, General Secretary, ProspectBrendan Barber, General Secretary, TUC Peter Rogers, CEO, BabcockCarolyn Downs, CE, Local Govt Assoc Peter Sands, CEO, Standard CharteredCharlie Mayfield, Chairman, JLP Peter Searle, CEO, Adecco Group UK & IrelandChris Browne, MD, Thomson Airways Richard Baker, Chairman, Virgin ActiveChris Hyman, CEO, Serco Ronan Dunne, CEO , O2Dame Gill Morgan, PS for the Welsh Assembly Government Rona Fairhead, Group CE, Financial Times GroupDavid Frost, Director General, British Chamber of Commerce Simon Walker, Director General, IoDDavid Nicholson, CE, NHS Sir Martin Sorrell, CEO, WPPEd Sweeney, Chairman, ACAS Sir Peter Housden, PS for ScotlandIan King, CEO, BAE Sir Stephen Bubb, CE, AcevoIan Livingston, CEO, BT Sir Suma Chakrabarti, Permanent Secretary, MoJIan Powell, Chairman & Senior Partner, PwC Sir Win Bischoff, Chairman, LloydsIan Sarson, CEO, Compass Group Stephen Howard, Chief Executive, BITCJane Wilson, CE, CIPR Steve Elliott, Director General, CIAJohn Cridland, Director General, CBI Steve Mogford, CEO, United UtilitiesJohn Hannett, General Secretary, USDAW Tim Melville-Ross, Chairman, HEFCEJohn Neill, Group CE, Unipart Tim O’Toole, CEO, First GroupJohn Walker, Chairman, FSB Will Hutton, Executive Vice Chair, Work Foundation
  8. 8. Employee Engagement Report & Recommendationswww.engagingforsuccess.orginfo@engagingforsuccess.org 9