Case study: Sunderland Home Care Associates


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Margaret Elliot OBE, Director of Care Services, Sunderland Home Care Associates, shares a case study at the Creating employee-owned organisations in the NHS: engaging and empowering NHS staff conference held at The King's Fund.

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Case study: Sunderland Home Care Associates

  1. 1. Health, Social Care and Social Enterprise – The Vision
  2. 2. The Little Women Shop• Opened in 1976• Workers’ co-operative• Powerful tool in changing peoples lives• Learned new skills to run their own business• Helped build confidence and self assurance• Fun!
  3. 3. Little Women Household Services• Set up in 1983• Homecare co-operative• Used social security benefits to cover the cost of care• Employed 20 women• Ended due to change of legislation (withdrawal of benefits)
  4. 4. Sunderland Home Care Associates• Started providing service in 1994• Recruited 20 people• Training is a priority• Democratic principles are at the heart of our organisation• Decided to expand
  5. 5. From 1994 to 2009....Employees 20  360 (includes S.Tyneside)Weekly Workload 450  6000 Hours+Turnover £0  £3.5mPre Tax Profit £0  £168,000 16% of shares passed to employees
  6. 6. What we do• Help older, disabled and vulnerable people remain intheir own homes to live as independent a life aspossible for as long as possible, by providing apersonal care service• We provide academic support for students withdisabilities who study at Sunderland University
  7. 7. What we do• We provide mentoring support for students withlearning disabilities at Sunderland colleges• We work with children with disabilities, supportingfamilies• We have an internet cafe, The Monk’s Kitchen, whichprovides placement opportunities for students withlearning disabilities
  8. 8. What we doIndependent FuturesIF is an exciting new venture that supports people withlearning disabilities that have been in long stay unitsAnd are now in their own homesPartnersRe Settlement Team, Adult ServicesHealthSHCA
  9. 9. Care and Share Associates Ltd.The Model (based on the SHCA experience)• Democratic and Participative• Employee beneficiary trust• Shares are issued each year (assuming surplus isattained)• Commitment from staff team leads to continuity ofservice provision
  10. 10. Care and Share Associates Ltd.• First replicated the model in North Tyneside in 2004• Moved into Newcastle in 2005• Expanded to Manchester in 2006• South Tyneside in 2007• Calderdale – started delivering the service inSeptember 2009
  11. 11. The Future of the Social Care Market• Demographic changes• How SE can change the social care market•Focussing on the quality of service•Improved terms and conditions for staff•Maximising limited resources for thecommon good
  12. 12. Our personal vision for the future... • Consolidation • Replication •Acquisitions • Independent Futures • Partnerships