Luxembourg Authorities to Citizen Communication
Upcoming SlideShare
Loading in...5
×
 

Luxembourg Authorities to Citizen Communication

on

  • 302 views

Using modern technologies intelligently in disaster situations

Using modern technologies intelligently in disaster situations

Statistics

Views

Total Views
302
Views on SlideShare
299
Embed Views
3

Actions

Likes
0
Downloads
3
Comments
0

1 Embed 3

http://www.linkedin.com 3

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Luxembourg Authorities to Citizen Communication Luxembourg Authorities to Citizen Communication Presentation Transcript

    • Luxembourg Authorities To Citizen Communication
    • Using modern technologies intelligently in disaster situations
    • Concept et capture d’images
    21, rue Glesener  L-1631 LUXEMBOURG Tel.: +352 26 18 46–1  Fax: +352 26 18 46–46 www.m-plify.com  contact@m-plify.com Alex Alexandrino – M-PLIFY S.A.
  • About M-PLIFY S.A.
    • Luxembourg based, created in 2000
    • Private Ownership
    • Hundreds of customers
    • Thousands of users in over 15 countries
    • > 1.5 million per year
    Disaster Recovery Business Continuity Crisis Communication Incident Communication Competences Company Services References
    • Communication during incidents and emergency situations
    • Procedure backed messaging
    • Web-based
    • Software-as-a-Service
    • Connectivity-as-a- Service
    AlarmTILT in a nutshell
  • Luxembourg – Population Alert Systems
    • TV and Radio
      • Triggered by Government (SIP – Service Information et Presse)
    • Sirens
      • Triggered by Government (112 – Adm. Services de Secours)
    • Fire Brigade and Police
      • Triggered by Government (112 - Adm. Services de Secours)
    • Door-to-Door
      • Triggered by municipality
    • Flyers
      • Triggered by municipality
  • Modern technologies needed
    • Mayor directly responsible for safety of his citizens
    • Population Pressure
    • Increasing incidents and outages
    • Faster information
    e-mail SMS voice
  • Municipalities – Problems to solve
    • Collect contact numbers
      • Voluntary subscription
      • Data protection
    • Maintain contact list updated
      • Regular reminders
      • Quality of destination
    • Reach all citizens
      • Multi media: E-mail, SMS, voice text-to-speech
  • Municipalities – Problems to solve
    • Languages
      • 493,500 inhabitants, 290,000 Luxembourgers
      • Luxembourgish, French, German, English, Portuguese
    • Non Residents
      • 130,000 « frontaliers » France, Germany, Belgium
    • Budget and pricing
      • Marketing messages vs alert notifications
      • Every day use
      • Internal and external alerts
      • Include companies
      • Include schools
  • Municipalities – Lessons Learned
    • Regular use
    • Advertise, advertise, advertise
    • Explicit messages
    • Reassure
    • No marketing
    • Follow up in crisis
    • End of alert
    • Diversify communication means
    • Link to local TV programmes
    • Link to digital commercial posters
  • Citizen Alert – Future Developments
    • Integration with Government Alert System
    • Cell Broadcast
    • Social websites (Citizen to Citizen Communication)
    • RSS
    • Instant messaging
  • AlarmTILT DEMO
  • Thank you! Q & A. Alex Alexandrino M-PLIFY S.A. 21, rue Glesener L-1631 Luxembourg Phone: +352 26 18 46 121 Mobile: +352 621 306660 Fax: +352 26 18 46 946 E-mail: a.alexandrino@m-plify.com Web: www.m-plify.com www.alarmtilt.com
  • Enhanced availability and reliability 99% 99% 75% Without AlarmTILT Incident Availability = 73,51% SMS module Mobile
  • Enhanced availability and reliability 99% 99% 99% 99% 99% 99% 99% 99% 99% 99,98% 75% 75% 75% With AlarmTILT Incident E-mail SMS Voice E-mail SMS Voice E-mail SMS Voice Availability = 98,42%