eKnowledge Final Proposal
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    eKnowledge Final Proposal eKnowledge Final Proposal Document Transcript

    • Initial Business Plan forHealth Care CooperativeOverviewIt  is  the  goal  of  eKnowledge  to  present  a  clear  plan  for  the  management  of  this  project  on  behalf  of  Health  Care  Cooperative  (HCC).    It  is  extremely  important  to  eKnowledge  that  communication  is  clear  and  that  client  expectations  are  defined  and  exceeded.    To  help  in  this  process,  eKnowledge  has  developed  the  following  initial  business  plan  for  HCC.  Task AnalysisFigure  1  provides  an  overview  of  eKnowledge’s  process  once  awarded  the  contract  by  HCC.  The  first  step  is  to  immediately  begin  conducting  an  audience  analysis  and  a  full  task  analysis  to  determine,  in  more  detail,  the  ideal  format  and  presentation  of  the  trainings  to  be  provided  to  HCC.      Once  these  are  completed,  a  draft  of  the  course  structure  will  be  created  and  a  meeting  with  HCC  and  Subject  Matter  Experts  will  be  scheduled  so  that  content  can  be  reviewed.  A  functional  prototype  of  the  trainings  will  then  be  created  and  tested,  so  that  upon  final  implementation,  HCC  will  receive  trainings  that  exceed  their  expectations  for  functionality  and  content.   Figure  1.  The  overall  process  for  the  HCC  project.Timeline and MilestonesThe  timeline  below  (Figure  2)  was  created  using  SmartSheet  (click  here  to  download  the  timeline).    It  is  a  visual  representation  of  all  of  the  milestones  and  deliverables  that  eKnowledge  is  dedicated  to  delivering  to  HCC.    The  time  from  awarding  of  the  contract  to  final  implementation  is  estimated  at  16  weeks.     1  
    • Initial Business Plan forHealth Care Cooperative  Figure  2.  Proposed  timeline  for  HCC  project.  MeetingsConsistent,  clear,  and  open  communication  is  extremely  important  to  eKnowledge.    We  believe  that  great  communication  is  key  for  any  successful  partnership.    In  order  to  keep  open  communication  between  eKnowledge  and  HCC,  we  propose  the  following  face-­‐to-­‐face  meetings:   • Meet  with  key  stakeholders  –  Week  1   • Follow  up  meeting  –  Week  6   • Meet  with  SME(s)  –Week  1  /  2  and  week  11   • Final  Implementation  –  Week  15   • Evaluation  Meeting  –  Week  16  Deliverables and MilestonesThere  are  several  major  deliverables  and  milestones  for  this  project.    In  order  to  complete  the  contract  on  time,  eKnowledge  is  committed  to  delivering  the  following  items  to  HCC  according  to  the  above  timeline:   • Final  Analysis  –  Week  6   • Analysis  review  –Week  7   • Final  Content  Review  –  Week  11   • Functional  Prototype  –  Week  12   • Final  Approval  of  Deliverables  –  Week  14     2  
    • Initial Business Plan forHealth Care Cooperative • Final  Training  Delivered  –  Week  15  Personnel and RolesProject ManagerThe  Project  Manager  will  oversee  all  processes  throughout  this  project.  The  key  functions  of  the  Project  Manager  are  to:   • Develop  and  maintain  partnerships  with  all  stakeholders,  advisors,  subject  matter   experts,  and  contractors.   • Ensure  the  delivery  of  quality  products  and  services  to  HCC.   • To  work  flexibly  and  respond  positively  to  HCCs  training  needs.   • Manage  the  implementation  of  sound  learning  design  and  pedagogical  practices  to  the   development  of  resources  and  control  budgets  to  ensure  value  for  money.  Senior Instructional DesignerThe  Senior  Instructional  Designer  will  oversee  the  Design  phase  of  the  ADDIE  process.  The  key  functions  of  the  Senior  Instructional  Designer  are  to:     • Manage  the  creation  of  content  outlines,  storyboards,  instructor  guides,  and  participant   manuals  for  the  online  and  on-­‐ground  training.   • Oversee  the  development  of  instructional  materials.   • Meet  with  key  stakeholders,  conduct  follow-­‐up  meetings,  and  finalize  the  analysis  of  the   training  program.    Senior Content DeveloperThe  Senior  Content  Developer  will  oversee  the  Development  phase  of  the  ADDIE  process.  The  key  functions  of  the  Senior  Content  Developer  are  to:   • Manage  the  creation  of  the  innovative  learning  programs  developed.   • Ensure  the  delivery  of  the  tailor-­‐made  train-­‐the-­‐trainer  workshops  for  HCC.   • Oversee  the  development  of  the  computer,  Web  and/or  multimedia  graphics,   animation,  audio  and  video  production,  and/or  content  materials  to  support  HCCs   training  program  needs.  Training ManagerThe  Training  Manager  will  oversee  Implementation  phase  of  the  ADDIE  process.  The  key  functions  of  the  Training  Manager  are  to:   • Implement  and  oversee  the  general  management,  development  and  assessment  of  the   training  team     3  
    • Initial Business Plan forHealth Care CooperativeSenior Curriculum DeveloperThe  Senior  Curriculum  Developer  will  oversee  the  Evaluation  phase  of  the  ADDIE  process.  Here  are  the  key  functions  of  the  Senior  Curriculum  Developer:  oversee  the  source  and  development  of  the  training  content  and  material;  and,  develop  and  maintain  a  suite  of  training  modules  that  are  up  to  date  and  quality  assured  by  subject  matter  experts  for  delivery  through  the  host  platform.    Instructional DesignerThe  Instructional  Designer  will  develop  creative  exercises  and  visuals  to  enhance  the  training  experience.  This  includes  outlines,  storyboards,  instructor  guides,  and  participant  manuals  for  the  online  and  on-­‐ground  training.  Other  functions  of  the  Instructional  Designer  are:     • The  development  of  all  instructional  materials;   • To  work  with  SMEs  to  write  and  edit  educational  content.   • Evaluate  learning  audiences  and  their  needs.    Specific  duties  in  the  ADDIE  process  are:   1. Analysis:  Compile  results  of  the  training  analysis  and  submit  them  to  the  Senior   Instructional  Designer  for  final  analysis.     2. Design:  Draft  the  design  structure,  review  materials  and  design  with  HCCs  subject   matter  experts  (SME),  edit  per  SMEs  recommendations,  and  perform  the  final  design   content  review  in  preparation  for  the  development  stage.  Multimedia SpecialistThe  Instructional  Designer  will  develop  creative  exercises  and  visuals  to  enhance  the  training  experience.  This  includes  outlines,  storyboards,  instructor  guides,  and  participant  manuals  for  the  online  and  on-­‐ground  training.  Other  functions  of  the  Instructional  Designer  are:  development  of  all  instructional  materials;  coordinate,  write  and  edit  educational  content;  and,  evaluate  learning  audience  and  their  needs.  Specific  duties  in  the  ADDIE  process  are:   1. Analysis:  Compile  results  of  the  training  analysis  and  submit  them  to  the  Senior   Instructional  Designer  for  final  analysis.     2. Design:  Draft  the  design  structure,  review  materials  and  design  with  HCCs  subject   matter  experts  (SME),  edit  per  SMEs  recommendations,  and  perform  the  final  design   content  review  in  preparation  for  the  development  stage.  Training SpecialistThe  Training  Specialist  is  responsible  for  maintaining  all  instructor  course  materials  and  conducts  the  training  for  HCCs  employees.  Other  functions  of  the  Training  Specialist  include  the  identification  of  gaps  in  materials  and  assisting  in  the  creation  of  classroom  and  eLearning  courses  (instructor  notes,  presentation,  database  setup,  etc.).  The  Training  Specialist  will  also     4  
    • Initial Business Plan forHealth Care Cooperativeprovide  technical  documentation  associated  with  such  courses.  Specific  duties  in  the  ADDIE  process  are:   ● Implementation:  Obtain  final  approval  from  Senior  Training  Specialist  on  all  deliverables   and  conduct  employee  and  train-­‐the-­‐trainer  sessions  for  online  and  on-­‐ground   participants.    Curriculum Development SpecialistThe  Curriculum  Development  Specialist  will  assess  training  needs,  and  establish  priority  and  timelines  for  training  implementation  initiatives.  Additionally,  they  will  participate  in  the  development  and  evaluation  of  the  training  curriculum.  Specific  duties  in  the  ADDIE  process  are:   ● Evaluation:  Responsible  for  the  ongoing  evaluations  of  the  training  program  and  edits   the  training  based  on  the  results.  Compliance ExpertThe  Compliance  Expert  will  ensure  compliance  with  company,  departmental,  regulatory  agencies  guidelines.  Additionally,  they  will  liaise  with  external  course  providers,  employers,  clients,  and  examining  bodies  to  ensure  that  all  training  courses  are  kept  up  to  date,  also  keeping  up  to  date  with  relevant  systems,  software  and  online  training  technology.  Technical Support SpecialistThe  Technical  Support  Specialist  is  responsible  for  providing  technical  consultations  as  needed  throughout  the  training  program.  The  training  specialist  will  troubleshoot,  test,  and  analyze  computer  and  system  problems  to  determine  the  best  solution.  Additionally,  they  will  provide  support  to  and  train  HCCs  technical  support  staff  in  preparation  for  the  training  program  handover  upon  the  completion  of  eKnowledges  contract.  Quality AssuranceeKnowledge  will  utilize  the  following  methods  and  standards  to  evaluate  the  quality  of  the  courses,  and  to  ensure  all  products  are  of  the  highest  quality.  MethodsAll  of  the  products  created  by  eKnowledge  are  of  the  highest  quality.  To  support  this  crucial  part  of  our  work,  eKnowledge  uses  a  comprehensive  quality  assurance  system  (QAS)  to  ensure  quality  across  the  following  five  categories:   1. Usability:  Courses  will  be  easy  to  use  in  all  respects,  and  content  will  be  delivered  in   ways  to  accommodate  a  variety  of  learning  types  and  styles.   2. Learning  effectiveness:  Learners  will  achieve  the  objectives  determined  during  the   design  phase  of  the  project.   3. Accuracy:  All  content  will  be  accurate,  as  determined  by  the  SMEs  and  the  HCC  review   team.     5  
    • Initial Business Plan forHealth Care Cooperative 4. Change/scalability:  The  courses  will  be  easy  to  edit/update,  and  scalability  plans  are   built  into  the  design  process  and  verified  throughout  the  process.   5. Availability:  The  course’s  technical  requirements  are  fully  communicated  and   successfully  implemented;  courses  are  available  as  needed  with  a  minimal  amount  of   realized  technical  difficulties.  All  information  collected  regarding  the  above  categories  during  the  project  will  be  shared  with  HCC.  This  information  will  allow  both  eKnowledge  and  HCC  to  propose  any  possible  changes,  and  prioritize  and  apply  them  as  needed.  StandardsAll  specific  standards  will  be  created  collaboratively  between  eKnowledge  and  HCC.  At  this  stage,  eKnowledge  proposes  that  standards  be  established  in  the  following  categories:   1. Navigation   2. Learner  orientation   3. Availability  of  course  resources   4. Access  to  technical  support   5. Accuracy  of  course  content   6. Learner  success  against  objectives  Other  standards  will  be  established  as  necessary  during  the  design  phase  of  the  courses.  The  results  of  the  courses’  performance  against  established  standards  will  be  evaluated  by  eKnowledge,  presented  to  HCC,  and  revisions  will  be  made  as  necessary.  Program EvaluationeKnowledge  will  conduct  the  following  two  main  types  of  evaluations  throughout  the  development  and  deployment  of  these  courses.   1. Formative  evaluation:  During  the  design  and  development  processes,  formative   evaluations  will  measure  the  courses  against  the  established  standards  and  criteria.  All   content  will  be  presented  to  HCC’s  SMEs  and  upper-­‐level  managers  prior  to  deployment   and  their  review  of  the  content  will  ensure  a  higher  level  of  success  once  the  courses  are   deployed.  Managers  will  also  be  given  be  given  a  pre-­‐course  survey  during  the  design   process  so  that  the  eKnowledge  team  can  understand  their  perceptions  and   expectations.  Adjustments  will  be  made  during  both  the  design  and  development  stages   to  address  this  and  other  feedback.  A  select  group  of  managers  will  participate  in  a  pilot   offering  of  the  courses  prior  to  their  full  deployment,  and  their  feedback,  provided  via   surveys  and  interviews,  will  be  reviewed  by  both  eKnowledge  and  HCC  and   modifications  will  be  made  as  necessary.   2. Summative  evaluation:  The  summative  evaluation  data  will  be  collected  through  the   administration  of  post-­‐course  surveys  and  selected  interviews.  This  data  measures  the     6  
    • Initial Business Plan forHealth Care Cooperative courses  against  Kirkpatrick’s  Four  Levels  of  Learning  model.  Kirkpatrick’s  model  divides   the  evaluation  process  into  the  following  four  levels  outlined  in  Figure  3.   Description Method of EvaluationLevel 1: Participants  review  training  after  its   Participants  will  complete  pre-­‐course   completion  and  report  on  their   surveys  regarding  some  aspects  of  the  Reaction experience  in  the  courses.  Additional   content  presented  in  the  course.  This   data  collected  will  be  on  the  following   data  will  be  compared  to  their  post-­‐ course  components:   course  responses,  and  the  results  will   be  summarized  and  provided  to  HCC.   ● Relevance  of  the  course   Data  will  be  collected  through  in-­‐course   materials   surveys  and  assessments,  and  selected   ● Usability  of  the  course   interviews.   ● Degree  to  which  the  course  was   interesting  Level 2: Participants’  knowledge  is  measured   This  data  will  be  collected  in  the  same   through  both  pre-­‐  and  post-­‐course   surveys  and  assessments  described  Learning assessments,  and  those  results  are   above,  for  Level  1.  The  results  will  be   compared  to  gauge  the  learning  results   summarized  and  provided  to  HCC.   of  the  course.  Level 3: Behavior  is  the  longer-­‐term  application   eKnowledge  will  work  with  HCC  to   of  concepts  from  the  courses  into   develop  measurement  methods  to  be  Behavior workplace  conduct.  Measurement  is   administered  a  specified  time  after  the   generally  conducted  3-­‐6  months  after   completion  of  the  course.  This  data  will   the  conclusion  of  the  training.   be  collected  and  presented  to  HCC.  Level 4: The  highest-­‐level  impact  is  that  on  the   eKnowledge  and  HCC  will  work   business  level,  measurable  only  on  a   together  to  develop  the  measurement  Results long-­‐term  scale.  The  data  is  generally   criteria  for  this  level.  HCC  will  collect   measured  in  quantifiable  terms,  but   this  data  and  use  it  for  their  internal   some  additional  data  can  be  collected   processes.  Further  data  interpretation   and  used  for  future  development   can  be  contracted  through   projects.   eKnowledge.  Figure  3.  Evaluation  process  for  HCC  proposal.  The  results  of  all  evaluations  will  be  shared  fully  with  HCC,  and  eKnowledge  will  compile  all  the  data  described  above.  Presentations  will  be  made  to  HCC  as  major  timelines  in  the  evaluation  process  are  reached.  All  of  the  methodology  used  in  the  interpretation  of  evaluation  data  shall  be  shared  with  HCC,  upon  request.     7  
    • Initial Business Plan forHealth Care CooperativeRevisionsRevisions  will  be  made  during  the  design  and  development  stages  of  the  project,  and  based  upon  the  formative  evaluation  data.  Once  the  courses  have  received  approval  from  HCC  to  move  into  the  implementation  stage,  further  revisions  will  be  made  to  the  courses  for  a  period  of  one  year,  on  a  regular  schedule.  Proposed  revisions  will  be  discussed  by  both  HCC  and  eKnowledge,  and  will  be  prioritized  by  HCC.  Cost AnalysiseKnowledge  has  carefully  reviewed  HCC’s  needs  and  is  pleased  to  present  an  estimate  of  $186,061.50.      This  price  includes  hourly  and  fixed  cost.  Figure  1  includes  a  breakdown  of  the  personnel  needed  to  perform  this  task  as  well  as  their  hourly  rate.    Also  in  figure  1  we  have  included  the  start  up  cost  of  Mzinga  (LMS  System).    Figure  4  describes  the  deliverables,  the  date  expected  and  the  payment  plan  expected  for  each.    Please  contact  the  eKnowledge  team  with  any  questions  concerning  our  estimate.    We  look  forward  to  working  with  HCC.   Resource Hourly Rate Total Hours Total Cost HOURLY  RESOURCES   Project  Manager   33   557.5   18,397.50   Senior  Instructional  Designer   32   401.5   12,848   Senior  Curriculum  Developer   32   389.5   12,464   Senior  Content  Developer   32   394.5   12,624   Training  Manager   42   400.5   16,281   Instructional  Designer   28   504.5   14,126   Curriculum  Developer   27   510.5   13,783.50   Multimedia  Specialist   30   325   9,750   On  Ground  Training  Specialist   35   22.5   787.50   Technical  Support  Specialist   25   As  Needed   As  Needed   TOTAL  HOURLY  COST   111,061.50   FIXED  RESOURCES   Mzinga  (LMS)  Startup   75,000   75,000   TOTAL  FIXED  COST   75,000     8  
    • Initial Business Plan forHealth Care Cooperative TOTAL  HOURLY  AND  FIXED  COST   188,061.50  Figure  4.  The  cost  analysis  for  HCC.  All  costs  in  dollars.  Payment ScheduleThe  Payment  schedule  for  the  project  is  found  in  Figure  5.   Anticipated Date of Payment Deliverable Delivery Schedule Meeting  With  Stakeholders     8/2/2011   $25,080.3  (20%)   Evaluate  Learner  Needs  &  Audience   8/23/2011   $12,504.15  (10%)   Follow  Up  Meeting   Results  Analysis   9/12/2011   $12,504.15  (10%)   Draft  Structure   Final  Content  Review   10/19/2011   $25,504.15  (20%)   Functional  Prototype  Development                       Testing   10/28/2011   $37,620.45  (30%)   Implementation   11/8/2011   $12,504.15  (10%)  Figure  5.  Payment  schedule  for  HCC.  Risk ManagementeKnowledge  understands  that  an  investment  of  this  scope  carries  with  it  a  variety  of  risks.    Our  proposal  is  designed  from  the  ground  up  to  succeed  by  mitigating  those  risks  with  sound  ideas  and  best  practices.    We  begin  our  risk  management  process  with  our  thorough  needs  analysis  in  the  first  phase  of  the  project.    A  thorough  understanding  of  the  organization’s  needs  is  the  principal  key  to  ensuring  the  project’s  success.  Scheduling and BudgetIn  order  to  prevent  overruns  in  schedule  and/or  budget  we  have  instituted  a  project  management  framework  of  our  own  design.    Using  this  framework  we  carefully  monitor  the  various  interwoven  components  of  the  development  process  using  detailed  time  and  task  tracking,  allotment  of  extra  hours  to  account  for  obstacles  in  each  task,  and  a  multi-­‐leveled  hierarchical  leadership  structure  that  provides  multiple  levels  of  redundancy  where  it  is  needed.    Key  milestones  are  used  to  analyze  our  progress  and  present  a  report  to  HCC  and  provide  authorization  to  proceed  where  necessary.    At  least  once  weekly  communications  by  telephone  and/or  web  conference  will  keep  us  on  the  same  page  between  milestones.    Any  modifications  or  adjustments  to  any  of  the  plans  that  impact  the  final  product  must  be  approved  by  HCC.     9  
    • Initial Business Plan forHealth Care CooperativeResources and StaffingWe  know  that  in  this  business  timing  is  everything,  and  we  ensure  that  prior  to  the  start  of  each  phase  we  have  access  to  additional  resources  and  staff  at  a  moment’s  notice.    We  have  several  internal  project  teams  from  which  to  draw  talent,  all  of  whom  are  provided  weekly  progress  reports  on  all  projects.    Depending  on  our  needs,  we  have  access  to  a  large  number  of  contractors  in  all  relevant  specialties,  including  SMEs,  rich  media  specialists  and  instructional  designers.    Additionally,  we  will  draw  upon  HCC  resources  and  talent  wherever  possible  to  maximize  efficiency  and  accuracy  in  all  facets  of  this  project..  TechnologyIn  order  to  keep  costs  down  and  minimize  the  amount  of  internal  resources  required  for  our  solution,  we  recommend  using  a  cloud-­‐based  solution.    As  the  cloud  provider,  Mzinga  provides  an  equivalent  level  of  risk  reduction  in  their  own  implementation  process  while  consistently  offering  a  superior  customer  experience.    You  can  rest  easy  knowing  that  your  system  has  a  99.9%  uptime  guarantee  and  that  the  best  technicians,  engineers,  analysts  and  helpdesk  staff  are  there  to  support  your  needs.  Return on Investment (ROI)Measuring  Return  on  Investment  (ROI)  is  always  a  tricky  art.    A  positive  return  results  when  some  benefit  is  achieved.    The  difficulty  lies  in  determining  what  constitutes  a  benefit.    Often  cost  alone  is  used  to  determine  ROI,  but  trying  to  quantify  the  value  or  effectiveness  of  eLearning  is  not  a  straightforward  matter.    The  true  value  of  an  eLearning  product  is  in  both  its  effectiveness  in  achieving  its  primary  objective  and  its  scalability.    There  is  another  school  of  thought  that  believes  ROI  is  not  the  most  reliable  measurement  for  eLearning.  Cost  Effectiveness  Analysis  (CEA)  is  an  alternative  to  ROI  that  measures  cost  savings  and  effectiveness  on  a  grid.    The  primary  difference  between  CEA  and  ROI  is  in  the  effectiveness  measurement  that  is  a  comparison  of  eLearning  versus  face-­‐to-­‐face  training  using  Kirkpatrick’s  Four  Levels  of  Learning  model.    Additionally,  the  cost  analysis  methodology  provides  a  more  efficient  calculation  with  extremely  reliable  results.  eKnowledge  uses  a  blended  approach  to  determine  the  long-­‐term  business  impact  as  part  of  our  analysis.    During  the  analysis  phase  we  will  collect  detailed  cost  information  from  the  face-­‐to-­‐face  trainings  as  well  as  all  available  evaluation  data  and  feedback.    Using  this  information  we  will  provide  a  detailed  CEA  matrix  that  visually  communicates  the  difference  in  value  between  the  face-­‐to-­‐face  training  and  the  solution  we  are  providing.    This  analysis  also  provides  us  with  an  opportunity  to  modify  our  plans  should  the  analysis  results  be  less  than  desirable.  After  the  completion  of  the  first  training  we  will  conduct  a  thorough  evaluation  with  a  six  month  follow  up  that  we  will  use  to  produce  a  final  ROI  report.    This  report  will  reflect  the  short-­‐term  and  long-­‐term  impact  on  HCC’s  bottom  line  in  terms  of  real  costs  and  real  benefits.     10  
    • Initial Business Plan forHealth Care CooperativeAs  an  example  of  what  you  might  expect  for  these  reports  we  have  included  estimations  of  these  reports  based  on  the  limited  information  we  currently  have.    These  reports  are  bound  to  change  once  we  have  more  accurate  data,  but  they  do  reflect  a  general  trend  when  comparing  the  costs  of  eLearning  to  face-­‐to-­‐face  trainings.    Notice  that  the  benefits  increase  year  after  year  because  the  upfront  costs  are  much  greater  when  developing  eLearning,  but  significantly  less  subsequently.    Additionally,  eLearning  has  a  particularly  good  economy  of  scale.    Expand  the  learning  to  your  entire  company  and  the  savings  go  through  the  roof.  CEA AnalysisAs  you  can  see  in  Figure  6,  quadrant  1  represents  the  greatest  cost  savings  and  the  largest  increase  in  effectiveness  based  on  the  results  of  an  analysis  of  one  of  Kirkpatrick’s  levels.    This  matrix  helps  us  to  visualize  the  outcome  allowing  us  the  ability  to  make  modifications  to  assure  the  most  positive  result  possible.    ROI Analysis Figure  6.  The  CEA  quadrants.In  the  Figure  7,  you  will  notice  that  there  are  a  series  of  costs  accounted  for  over  the  course  of  two  years.    On  the  left  are  the  costs  for  the  eLearning  solution  we  recommend  and  on  the  right  are  an  estimate  of  the  costs  of  a  face-­‐to-­‐face  training  over  two  years.    As  you  can  see,  regardless  of  what  the  first  year  costs  actually  are,  the  second  year  recoups  almost  the  entire  initial  investment  in  the  second  year  alone.    Figure  7.  A  comparison  of  the  development  costs  of  eLearning  vs.  face  to  face  learning.  To  further  extend  the  power  of  this  type  of  investment,  assume  that  in  the  third  year  you  expand  the  program  to  your  entire  organization.    Figure  8  lists  the  ongoing  costs  to  administer  the  courses  to  650  employees,  which  accounts  for  a  3%  growth  in  company  size  over  3  years.    As  you  can  see,  the  cost  per  learner  drops  dramatically  over  years  3  and  4.     11   Figure  6.  The  costs  of  extending  the  eLearning  approach  in   subsequent  years.  
    • Initial Business Plan forHealth Care CooperativeFigure  7.  The  ongoing  costs  of  eLearning  for  HCC.  ConclusioneKnowledge  can  provide  the  experience  to  make  HCC’s  eLearning  investments  extremely  effective  in  all  respects.  eKnowledge  has  the  ability  to  complete  all  of  the  steps  involved  in  this  process  at  the  highest  quality  level  and  in  an  extremely  efficient  manner.  The  potential  for  a  highly  successful  relationship  between  eKnowledge  and  HCC  is  very  exciting,  and  we  anticipate  exceeding  expectations  if  awarded  this  contract.     12