Kim Proctor, CEO of Customers That Click, Joins ABL Organization
Orange, CA, July 30, 2009 — Kim Proctor, Founder and CEO of Customers That Click,
has joined the Adaptive Business Leaders Organization (ABL). As part of California’s
leading vertical-industry Chief Executives’ Organization, ABL Members provide one
another with executive leadership coaching through its confidential, professionally-
facilitated, peer-CEO Advisory Board Round Tables, executive learning workshops,
network of CEO peers, and expert resources.
Customers That Click is a next-generation web and marketing services firm with clients
in a wide range of industries, including consumer-facing categories and business-to-
business environments. Kim has 14 years of professional experience and loves to help
companies get to the next level of marketing and business strategy through a focus on
better customer understanding and communication. Her specialties include using social
media to build greater awareness and connectivity with potential and existing
customers, driving traffic to content via Internet marketing, fueling customer word-of-
mouth and referrals, and creating and executing digital strategy that supports business
goals.
“Kim has already proven to be an invaluable asset to her fellow ABL Round Table
Members,” noted Mimi Grant, President of the ABL Organization. “At her very first
session, she shared several ways her sophisticated audience of technology CEOs could
streamline their customer support function, as well as bolster their marketing
campaigns. When you talk about amazing ROI’s, CEOs listen!,” Grant concluded.
Kim’s professional background includes managing and developing customer
relationships and retention for a dotcom that was a leader in the spirituality space. In
her strategic and marketing role at the website, Kim built the audience to one million
unique users with low-cost relationship marketing strategies. Additionally, she has been
a Director of Web Marketing at The Christian Science Monitor, a Pulitzer-prize winning
newspaper, where she implemented several new revenue sources, grew great
engagement with existing customers via the web, and launched a successful customer
feedback program that drove better decision making. Kim has also been a Director of
Customer Service for a global not-for-profit organization, where she managed a staff of
30 and improved service delivery while re-organizing and revamping the goals of the
department. While working in advertising, she served in a client management role for
top U.S. brands such as Dunkin’ Donuts, Sara Lee, and priceline.com.
Kim graduated Magna Cum Laude with a BS degree in Marketing from Bryant
University, and is a member of the international national honor society in business,
Delta Mu Delta.
About the Adaptive Business Leaders (ABL) Organization
ABL supports the needs of its Member CEOs by providing a place for top-level
executives to draw on the experience, knowledge and skill sets of their peers in a
vertical industry, personal advisory board – “multi-coach approach” – setting.

The core component of the CEO Membership experience is the group Round Table
meeting. Members meet once a month for a half-day with a group of peer CEOs,
Presidents, COOs and Division General Managers from non-competing companies, all
from the same industry (healthcare, technology or medical device), in a trusted and
confidential board room-like setting, which allows ABL Members to tackle topics and
enhance their decision making and business performance. Topics include: developing
and honing new business strategies and best practices, new lines of business, “A-
players” on the management team, and an effective board of directors, as well as
understanding trends in new markets, mergers and acquisitions, compensation, and
other “hot” topics brought to the Round Tables by the Members themselves.
ABL Members also gather several times a year at workshops and conferences to
exchange ideas and connect with other chief executives beyond their own CEO peer
groups. In effect, ABL Members serve as one another’s business coaches within the
Round Tables and are encouraged to connect and leverage their co-Member peers’
particular skills and expertise for additional leadership coaching, one-on-one, outside of
their monthly group meeting. In addition, each Round Table’s Facilitator also serves as
an objective business advisor, offering executive and industry insights and advice.
ABL's Chief Executive Leadership Development Round Table program is currently
offered in California's Greater Los Angeles, Orange, San Francisco and Santa Clara
County areas. More information about the ABL Organization can be found at
http://www.abl.org.