Issue-Changes Management

Issue- Changes Management (cont’) So many changes, how to manage it? A changes manager? What’s the duty of it? A consistent communication? The commitment management protocol. A key role person is about to retire? A succession planning.

So many changes, how to manage it?

A changes manager? What’s the duty of it?

A consistent communication?

The commitment management protocol.

A key role person is about to retire?

A succession planning.

Commitment Management Protocol Four task phases: Define Negotiate Perform Assess Seven communications Offer Request Agree Report Accept Reject Withdraw

Four task phases:

Define

Negotiate

Perform

Assess

Seven communications

Offer

Request

Agree

Report

Accept

Reject

Withdraw

Commitment Management Protocol

Creating A Customer-Specific Value Chain

Establishing “Who Owes What To Whom”

Putting The Commitment Management Protocol To Work

Applying The Protocol To Diagnose A Business Process

Redesigned Business Process With Complete Protocols

Succession Planning and Management Identifying and developing the next generation of leaders in an organization — a practice commonly referred to as succession planning

Identifying and developing the next generation of leaders in an organization — a practice commonly referred to as succession planning

Steps on Succession Plan Develop a framework for identifying high-potential employees Identify critical competencies and other leadership criteria Provide both training and development opportunities

Develop a framework for identifying high-potential employees

Identify critical competencies and other leadership criteria

Provide both training and development opportunities

Steps on Succession Plan (cont’) Promote interaction between senior managers and promising employees Ensure the involvement and commitment of senior leaders Planning Pays Off

Promote interaction between senior managers and promising employees

Ensure the involvement and commitment of senior leaders

Planning Pays Off