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  • 1. Welcome 1
  • 2. This guide will explain your optionsfor mailing and help you choose theservices that are best for you. For more than 225 years, our goal has been to serve all customers and we will continue to connect people at home and abroad for generations to come.
  • 3. Welcome to theU.S. Postal Service What Are You Mailing? 4 Choosing a Service for Mailing 6 Adding Extra Services 8 Examples of Smart Choices 10 Addressing Your Mail 12 Preparing Packages 14 Tips and Tools for Measuring 16 Sending and Receiving Mail 18 Postage Rates 20 Other Products and Services 21 Tips for Frequent Mailers and 22 Small Businesses Index 23
  • 4. What Are You Mailing? Knowing the shape of your mail helps you select the right services. Postcard Letter Large Envelope Rectangular cardstock Small rectangular mailpiece Flat rectangular mailpiece mailpiece not contained no thicker than 1/4 inch no thicker than 3/4 inch in an envelope Net.Post® Online Services You can design cards and postcards for invitations, holiday wishes, and other occasions online at Type in or upload your address list, and the Postal Service will print and deliver your mail.4
  • 5. Length Height minimum 5 inches 3-1/2 inches Postcard maximum 6 inches 4-1/4 inches minimum 5 inches 3-1/2 inches Letter maximum 11-1/2 inches 6-1/8 inches Large Envelope minimum 11-1/2 inches 6-1/8 inchesPackageA three-dimensional mailpiece Weight cannot exceed 70 pounds.contained in a box, thick Package Length + girth (distance around the thickestenvelope, or tube, weighing up part of package) cannot exceed 130 70 pounds see page 17 for help with measuring Some shapes, such as tubes and square envelopes, could require additional postage. Mail that is too flimsy or too stiff to be processed by machine may also require additional postage. 5
  • 6. Choosing a Service for Mailing Shape + Speed + Cost = Service 1–2 days $$$ Express Mail guaranteed based on weight 70lbs or less 1–3 days $$ Priority Mail based on weight and distance if over 1lb 70lbs or less 1–3 days $ First-Class Mail based on weight 13oz or less 2–9 days $ Parcel Post based on weight and distance 70lbs or less 2–9 days $ Media Mail based on weight and content 70lbs or less 2–9 days $ Bound Printed based on weight, Matter 15lbs or less content, and distance6 see page 20 for postage rates
  • 7. Several mailing services are availableto fit your needs.Express Mail ®Letters, large or thick envelopes, tubes, and packages containingmailable items can be sent using Express Mail. This guaranteedservice includes tracking and insurance up to $100. Delivery to mostdestinations is available 365 days a year, with no extra charge forSaturday, Sunday, and holiday delivery. Free Express Mail envelopes,boxes, and tubes are available at the Post Office.Priority Mail ®Large or thick envelopes, tubes, and packages containing mailableitems can be sent using Priority Mail. This service is typicallyused to send documents, gifts, and merchandise. Free Priority Mailenvelopes, boxes, and tubes are available at the Post Office.First-Class Mail ®Postcards, letters, large envelopes, and small packages can be sentusing First-Class Mail. This service is typically used for personal andbusiness correspondence and bills.Parcel Post ®Small and large packages, thick envelopes, and tubes containinggifts and merchandise can be sent using Parcel Post. Speed depends on distance. MailMedia Mail ™ takes longer to travel across theSmall and large packages, thick envelopes, and tubes can be country than to travel across town.sent using Media Mail. Contents are limited to books, film,manuscripts, sound recordings, video tapes, and computer media Flat Rate Envelopes let you send your document for one low rate,(such as CD s, DVD s, and diskettes). Sometimes called “Book Rate,” regardless of how much the itemMedia Mail cannot contain advertising. Media Mail is less expensive weighs. Flat rate envelopes are freethan Parcel Post. and available for Express Mail and Priority Mail. Purchase flatBound Printed Matter rate stamps in advance to save timeSmall and large packages and thick envelopes can be sent using when you’re ready to mail.this service. Contents are limited to permanently bound sheetsof directory, advertising, or editorial matter, such as catalogs or phone Calculate Postage for the shape,books. Bound Printed Matter is less expensive than Parcel Post. weight, and destination of your mail at or by calling 1·800·ASK·USPS. 7
  • 8. Adding Extra Services Proof Protection Confirmation at deposit in transit at delivery Express Mail Receipt provided at Insured Mail Date and time of delivery time of mailing ($100 coverage provided already included, Signature of recipient more can be added) available upon request Priority Mail Certificate of Mailing Insured Mail Certified Mail Registered Mail Delivery Confirmation Signature Confirmation First-Class Mail Certificate of Mailing Insured Mail Certified Mail Registered Mail Delivery Confirmation* Signature Confirmation* Parcel Post Certificate of Mailing Insured Mail Delivery Confirmation* Media Mail Signature Confirmation* Bound Printed Matter Forms and labels for extra *for packages only services are available in your Post Office lobby or from your rural letter carrier.8
  • 9. Extra services can provide additional protection and peace of mind.Certificate of Mailing Delivery informationProvides proof of mailing. $0.90 is available:Certified Mail ™ by hard copyProvides proof of mailing at time of mailing and the date and timeof delivery or attempted delivery. $2.30 at www.usps.comReturn Receipt can be added to confirm delivery. $1.75 extra by calling 1·800·222·1811Insured MailProvides coverage against loss or damage up to $5,000.Fee based on value of item. Starts at $1.30For items insured for more than $50, Return Receipt can be addedto confirm delivery. $1.75 extraRegistered Mail ™Provides maximum security. Includes proof of mailing at time ofmailing and the date and time of delivery or attempted delivery.Insurance can be added up to $25,000. Fee based on value of item.Starts at $7.50Return Receipt can be added to confirm delivery. $1.75 extraDelivery Confirmation ™ Return receipt provides aProvides the date and time of delivery or attempted delivery. postcard with the date and timeFree when you buy Priority Mail labels with prepaid postage from of delivery and recipient $0.45-$0.55 Restricted Delivery confirms that only a specified person willSignature Confirmation ™ receive a piece of mail. ThisProvides the date and time of delivery or attempted delivery and service costs $3.50 and is onlythe name of the person who signed for the item. You can request a available if you also purchasehard copy of the signature. $1.80 Certified Mail, Insured Mail, or Registered Mail. See page 19 for more information. Many of these extra services are available for international mail. 9
  • 10. Examples of Smart Choices These examples show how mailing services can be combined to meet your needs. Example 1: Sending a Valuable Item Jane’s niece is getting married next month, and Jane wants to send a piece of heirloom jewelry to the bride. The jewelry has a lot of sentimental value, so Jane wants to be sure that it will arrive safely. She identifies three possible options: Option A Express Mail Express Mail $13.65 Express Mail automatically includes insurance up to $100 and can get the jewelry to Jane’s niece overnight. Jane will also receive a mailing receipt and confirmation that the package has been delivered and has been signed for by her niece. Option B First-Class Mail with Registered Mail First-Class Mail (3oz.) $ 0.83 Registered Mail + $ 8.85 (For $325 Appraised Value) $9.68 First-Class Mail offers delivery at a low cost and can be combined with Registered Mail, a service that provides the highest level of mail security during transit. Insurance is included up to $25,000 in material, but not sentimental, value. Option C First-Class Mail with Insurance First-Class Mail (3oz.) $ 0.83 Insurance + $ 5.20 (For $325 Appraised Value) $ 6.03 First-Class Mail offers delivery at a low cost and can be combined with insurance for up to $5,000. Insured Mail will cover the jewelry’s material value should the piece get lost or damaged, but it cannot cover its sentimental value. Jane’s Decision Jane decides that speed is less of a priority than security. She chooses First-Class Mail, and, because the jewelry has greater sentimental than monetary value, she decides to add Registered Mail service so she can feel confident that her heirloom will be as secure as possible during transit.10
  • 11. Example 2: Sending an Important DocumentMaria recently sold her car and needs to transfer the title to the new owner. She wants to be absolutely certainthat the new owner gets the title to complete the sale. Maria considers these options: Option A Express Mail Express Mail $13.65Express Mail will arrive at many locations the day after it is mailed. ExpressMail also provides Maria with proof that she mailed the title, the ability totrack it online or by phone, and notification that it was delivered. She canalso request a copy of the recipient’s signature. Option B Priority Mail with Confirmation Service Priority Mail $ 3.85 Delivery Confirmation + $ 0.45 $ 4.30Priority Mail will get the title to its destination in 1 to 3 days. Maria could addDelivery Confirmation, which lets her obtain delivery information online Priority Mail $ 3.85or by phone. If she uses Signature Confirmation she gets the same delivery Signature Confirmation + $1.80information, plus she can request a copy of the recipient’s signature. $ 5.65 Option C First-Class Mail with Certified Mail and Return Receipt First-Class Mail $ 0.37 Certified Mail $ 2.30 Return Receipt + $1.75First-Class Mail will get the title to its destination in 1 to 3 days. Certified Mail $ 4.42with Return Receipt will give Maria proof that she mailed the title and willreturn a card to her with the date the title was delivered and the signature ofthe person who received it. Maria’s Decision Maria wants a hard copy signature returned to her to prove that the title was delivered, and she wants to get the lowest price she can. She decides that First-Class Mail with Certified Mail and Return Receipt is the best option. 11
  • 12. Addressing Your Mail The accuracy of the address affects the speed and handling of your mail. Return Address Extra Services Postage Print or type your address in the Place labels for extra services, Use a stamp, postage meter, or PC upper left corner on the front of such as Certified Mail, to the Postage to affix the correct amount. the envelope. left of the postage. see page 20 for rates Recipient Name Name of Organization Street Address Use a post office box or street address, but not both. If the address also has a directional Apartment or Suite Number (for instance, “ NW ” for The correct apartment or suite Northwest), be sure to number helps to ensure delivery to use it. There may be more the right location. than one Main Street. City, State, and ZIP Code To find the correct spelling of a city name or to find a ZIP Code, visit or call 1·800·ASK·USPS. Using the correct ZIP Code helps to direct your mail more efficiently and accurately.12
  • 13. Abbreviations AL Alabama AK Alaska AS American Samoa AZ Arizona AR Arkansas CA California CO Colorado CT ConnecticutEnvelopes DE DC Delaware District of ColumbiaLetters, bills, greeting cards, FL Floridaand other documents can be GA Georgiasent in standard white, manila, or GU Guam HI Hawaiirecycled paper envelopes. Items ID Idahoneeding extra protection can be IL Illinoissent in bubble-lined, padded paper, IN Indianaor waterproof envelopes. These IA Iowaenvelopes, along with stationery KS Kansas KY Kentuckyand prepaid First-Class Mailpostcards and envelopes, can be Addressing LA Louisianapurchased at the Post Office. Placement ME Maine Print the delivery and return MD Maryland MA MassachusettsExpress Mail and Priority addresses on the same side of your MI MichiganMail envelopes of various sizes envelope or card. The addresses MN Minnesotaare available free of charge at should be written parallel to the MS Mississippiyour Post Office for items sent longest side. MO Missouriusing either of these services. MT MontanaWhile you are not required to use Addressing Letters NE Nebraska Print or type clearly with a pen or NV Nevadathe free envelopes, you must NH New Hampshireuse the address label provided for permanent marker so the address NJ New JerseyExpress Mail. is legible from an arm’s length away. NM New Mexico Do not use commas or periods. NY New York NC North Carolina Return Address ND North Dakota A return address helps return the OH Ohio mail to you if it is undeliverable. OK Oklahoma OR Oregon Express Mail ® PA Pennsylvania PR Puerto Rico For Express Mail, you must use RI Rhode Island the free address labels provided by SC South Carolina the Post Office. SD South Dakota TN Tennessee Military Mail TX Texas Military addresses must show the UT Utah grade, full name with middle name VT Vermont or initial, and PSC number, unit VI Virgin Islands VA Virginia number, or ship name. Replace the WA Washington city name with “APO” or “ FPO,” WV West Virginia and the state with “AA ,” “AE,” or “AP,” WI Wisconsin and use a special ZIP Code. WY Wyoming 13
  • 14. Preparing Packages Careful preparation of your package helps to ensure safe delivery. The Box Cushioning Sealing Choose a box with enough room Place the cushioning all around Tape the opening of your box for cushioning material around your item or items. You can use and reinforce all seams with the contents. Sturdy paperboard newspaper, styrofoam “peanuts,” 2" wide tape. Use clear or brown or corrugated fiberboard boxes bubble wrap, or shredded paper. packaging tape, reinforced are best for weights up to 10 Close and shake the box to packing tape, or paper tape. pounds. If you are reusing a box, see if you have enough cushioning. Do not use cord, string, or twine cover all previous labels and If you hear items shifting, add because they can get caught markings with heavy black marker more cushioning. in mail processing equipment. or adhesive labels. Placing an extra address label Place a strip of clear packaging with the delivery and return tape over your label to prevent Where to Find Boxes addresses inside the package will the address from smearing. You can purchase boxes and ensure that the item can be tubes of various sizes at most Post delivered in case the outside label Offices. Express Mail and Priority becomes damaged or falls off. Mail boxes and tubes are available for free at the Post Office for Mailing Fragile Items items sent using either of these Use foamed plastic or padding to services. While you are not protect your items, placing the required to use the free packaging cushioning inside hollow items as for these services, you must well. Careful packaging is the use the address label provided by best way to safeguard your valuable the Post Office for Express Mail. items against damage. To order 10 -packs or large quantities of Express Mail or Priority Mailing Heavy Items Mail boxes or tubes at no extra If you are mailing a very heavy or charge, call 1·800·222·1811 or visit very dense item, start with a sturdy box, pack the contents securely with a strong material for bracing to prevent shifting, and tape all the edges with reinforced tape. Packages heavier than 70 pounds cannot be mailed.14
  • 15. Return Address Extra Services PostagePrint or type your address in the Place labels for extra services, Use stamps, a postage meter strip,upper left corner on the same such as Insurance, to the left of or PC Postage to affix the correctside of the package as the the postage. amount. You can calculate postagedelivery address. rates and purchase postage online at AddressPrint or type the delivery addressparallel to the longest side of thepackage. Print or type clearly witha pen or permanent marker sothat your address is legible froman arm’s length away. Do not usecommas or periods.Confirmation Services City, State, and ZIP Code Drop OffLabels for Delivery Confirmation or To find the correct spelling If your package weighs less thanSignature Confirmation are placed of a city name and state one pound and you have affixedto the left of the address label. abbreviation or to find a ZIP the correct postage, you can Code, visit drop it into a blue collection box. or call 1·800·ASK·USPS. Using If your package weighs one pound the correct ZIP Code helps or more, you must hand it to direct your mail more efficiently your letter carrier or take it to the and accurately. Post Office. 15
  • 16. 8 Tips and Tools for Measuring Use these rulers and guide boxes to measure the shape and size of your mail. 7 3/4" 6 maximum thickness for Large Envelopes 3/4" thick 5 1/4" maximum thickness for Letters 1/4" thick 4 maximum size for Postcards 6" long x 4-1/4" high minimum size for Postcards and Letters 3 5" long x 3-1/2" high Length Girth Length = longest side of the box 2 Girth = measurement around the box For Parcel Post, the maximum length + girth is 130". For other services, the maximum length + girth is 108". 1 (measurements not to scale) 1 2 3 4 5 616
  • 17. Once a piece of mail exceeds the maximumlength, height, or thickness of one shape,it automatically gets classified as the nextlargest shape. maximum size for Letters Unusual Shapes and Sizes minimum size for Large Envelopes Sometimes a piece of mail 11-1/2" long x 6-1/8" high requires additional postage because it is a certain shape or size that is difficult to process on mail sorting machines. To make sure you’re paying the correct postage, visit or call 1·800·ASK·USPS. These are examples of mail that could require additional postage: square · Square envelopes · Packages larger than 34 inches long, 17 inches wide, or 17 inches high · Envelopes on which the address is written parallel to the shorter edge · Packages weighing more than 35 pounds · Books or printed material weighing more than 25 pounds tube · Tubes and rolls 8 9 10 11 12 17
  • 18. Sending and Receiving Mail Here are some useful mailing hints for senders and recipients. Sending Mail Holding Mail You can send mail by: If you are going to be away · Dropping it into a blue from home, you may want to collection box temporarily stop delivery · Leaving it in your home mailbox of your mail. To hold your mail, · Bringing it to a Post Office visit, call Packages that weigh one pound 1·800·ASK·USPS, or fill out the or more must be handed to your “Hold Mail” form available letter carrier or taken to a Post at the Post Office. When you Office. Many locations are open return, you can either pick up late and on weekends. your mail from the Post Office or have it delivered to Scheduling a Pickup your home. For a fee of $12.50, a letter carrier will make a special trip to Change of Address and your home to pick up Priority Mail, Mail Forwarding Express Mail, or Parcel Post Before you move, get a copy packages that have postage affixed. of the Mover’s Guide from There is no additional charge for your Post Office and return the picking up multiple pieces of completed form to your letter mail. Visit or call carrier or your Post Office. 1·800·222·1811 for additional The Mover’s Guide includes information or to schedule a pickup. postcards to help you contact banks, utility companies, and magazine publishers with your new address. You can also visit to change your address. Notify your Post Office at least one month before you move to ensure uninterrupted mail service. All Express Mail, Priority Mail, and First-Class Mail will be forwarded at no charge for one year. Magazines and newspapers will be forwarded for 60 days.18
  • 19. Signing for Mail Confirming Delivery Perishable ItemsSome pieces of mail require a Visit or call Some items require specialsignature from the recipient at the 1·800·222·1811 to get delivery packaging or special permission totime of delivery. This includes information on Express Mail and be mailed. Call 1·800·ASK·USPSitems sent with Express Mail, mail with extra services. You or visit your Post Office to find outCertified Mail, COD, Insured Mail, will need the item number from how to mail these items:Registered Mail, Return Receipt, your mailing receipt or label. · Live animalsand Signature Confirmation. · Fresh fruits and vegetables Restricting Delivery · PlantsRecipient Responsibilities Restricted Delivery service ensuresWhen you sign for a piece of mail, that only a specified person Keep the Mail Safe: Hazardousyou acknowledge delivery. The (or the person’s authorized agent) and Restricted MaterialsPostal Service’s liability ends when will receive a piece of mail. This Some things cannot be mailedyou sign for the mail. You may ask service costs $3.50. Restricted or can be mailed only in smallthe letter carrier for the sender’s Delivery is only available if you also quantities for safety and legalname and address before you purchase Certified Mail, Insured reasons. Call 1·800·ASK·USPS oraccept the mail. You may not open Mail (for more than $50 coverage), visit your Post Office if you havethe mail, but you may look at it as or Registered Mail. questions about the item you arelong as the letter carrier is holding mailing. Restricted materialsit before you choose to sign for it. Filing a Claim include:Delivery If Recipient Is Not Home You can file a claim for compen- · Aerosol cansIf no one is home when the letter sation for loss or damage of Insured · Alcoholic beveragescarrier attempts delivery, the Mail, Registered Mail, and Express · Ammunitionletter carrier will leave a notice and Mail. Take the damaged item andreturn the item to the Post Office. proof of its value along with the · Drug paraphernaliaCheck the notice for specific original box and packaging materials · Fireworksinstructions or call 1·800·ASK·USPS to your Post Office. A clerk will help · Flammable or explosive materialsto have the mail redelivered. you file your claim. · Illegal or infectious substancesIf the sender has not asked for · Lottery ticketsRestricted Delivery, the carriermay deliver the mail to anyone who · Poisonous materialsreceives mail at that address. 19
  • 20. Postage Rates To calculate domestic and international rates, visit or call 1·800·ASK·USPS. Express Mail ® Parcel Post ® Flat Rate Envelope $13.65 Rates are based on weight and 1 lb $17.85 distance. For example, a 2 lbs $17.85 5 lb package would cost $5-$10. 3 lbs $21.05 Very heavy or unusually shaped Simplified 4 lbs $24.20 items may require additional Rate Chart 5 lbs $27.30 postage. Other rates are available Effective July 2002 up to 70 lbs. Media Mail ™ 1 lb $1.42 Priority Mail ® 2 lbs $1.84 Flat Rate Envelope $3.85 3 lbs $2.26 Other rates are available up to 4 lbs $2.68 70 lbs and are based on weight 5 lbs $3.10 and distance. For example, a Other rates are available 5 lb package would cost $6-$12. up to 70 lbs. First-Class Mail ® Bound Printed Matter Postcard $0.23 Rates are based on weight and One ounce is approximately equal to 1 oz $0.37 distance. For example, a four sheets of paper plus a standard 2 oz $0.60 5 lb package would cost $2-$4. envelope. 3 oz $0.83 4 oz $1.06 Extra Services 5 oz $1.29 Certificate of Mailing 6 oz $1.52 $0.90 7 oz $1.75 Certified Mail 8 oz $1.98 $2.30 9 oz $2.21 Insured Mail 10 oz $2.44 starts at $1.30 11 oz $2.67 Registered Mail 12 oz $2.90 starts at $7.50 13 oz $3.13 Delivery Confirmation For heavier weights, use $0.45-$0.55 Priority Mail. Signature Confirmation Surcharge for square or $1.80 unusually shaped letters that weigh 1 oz or less: $0.12. Return Receipt starts at $1.75 Restricted Delivery $3.5020
  • 21. Other Products and Services For more information about these services, visit, call 1·800·ASK·USPS, or stop by your Post Office.International Mail Net.Post ® Personal Services PC Postage ™You can mail letters, large You can combine the ease and Enjoy the convenience of printingenvelopes, and packages from the speed of the internet with the power postage directly from your home orUnited States to other countries. of hard copy mail. Use Net.Post office using PC Postage products.As with domestic mail, you can Services to create and send Postal Service-approved vendorschoose the best service based postcards, letters, greeting cards, offer hardware and softwareon speed, cost, and extra services. and newsletters conveniently products that allow you to purchaseTo learn more about options for from your home computer. Simply and print postage using a computerinternational mail and to calculate upload your documents or choose and the internet. Learn more atpostage, visit a design from the gallery, input call 1·800·ASK·USPS. Your one or more addresses, pay with aPost Office can also help you send credit card, and the Postal Service Post Office™ Boxesmail internationally. does the rest. Everyone loves to A post office box is a great way to receive mail, and this is an easy way receive mail where and when it’sMilitary Mail to keep in touch. Net.Post Services most convenient for you. You canThe Postal Service can deliver are available at get a P.O. box at most Post Offices.your letters and packages to more Prices vary depending on thethan 300 military Post Offices Passports location of the Post Office and theoverseas. Many services available Some Post Offices offer passport P.O. box size.for domestic mail are also available application and renewal services.for military mail. There may be For more information about Stamp Collectingrestrictions on the size or content passport application forms and If you are interested in stampof your mail. Visit the domestic locations, call 1·800·ASK·USPS or collecting or the U.S. Philatelicrate calculator at visit Magazine, visit www.usps.comor call 1·800·ASK·USPS for details. or call 1·800·STAMP24. Stamp Paying for Merchandise products, such as mugsMoney Orders For a small fee, you can send and t-shirts, make great gifts.Money orders are a safe alternative merchandise COD (Collect onto sending cash through the Delivery) and have the Postalmail. A lost or stolen money order Service collect payment from thecan be replaced. You can buy recipient and send it to orders at all Post Offices If you buy and sell merchandisein amounts up to $1,000 each. Most over the internet, Pay@Deliverymoney orders cost $0.90-$1.25. combines an electronic payment service with Delivery Confirmation. You can find more information at 21
  • 22. Tips for Frequent Mailers and Small Businesses Net.Post ® Business Services You can combine the ease and speed of the internet with the power of hard copy mail. Use Net.Post Pickup Service Services to create and send For a fee of $12.50, the Post Office postcards, letters, newsletters, and will pick up stamped or metered flyers from your computer. No more Priority Mail, Express Mail, and printing, stuffing, addressing, Parcel Post packages from your or trips to the Post Office! Simply small business or organization. upload your documents or choose Postage Solutions There is no additional charge a design from the gallery, upload Postage meters and PC Postage for picking up multiple pieces of your address list, pay with a products offer the convenience mail. For same day requests, credit card, and the Postal Service of postage when you need it pickups are usually made within does the rest. This is a great from your home or office. Many 2 hours. Correct postage must be way to remind customers about PC Postage products include affixed to each piece prior to an upcoming sale, advertise new valuable features, such as pickup. Call 1·800·222·1811 or visit products, invite members to a software accounting of mailing meeting, or announce the opening expenses and integrated scales for additional information or to of a new store. Net.Post Services for exact postage calculations. schedule a pickup. offer discounted postage rates and Learn more at Certified Mail service. Check them postagesolutions. Free Supplies out at If you mail a lot of Priority Mail or Discounted Rates Express Mail items, you can If you have larger volumes of mail save trips to the post office by and are willing to invest some ordering your packaging supplies time learning more about preparing online at or by and sorting mail, you might calling 1·800·222·1811. qualify for lower postage rates. To qualify for these rates, you must mail at least 200 newsletters, flyers, or ads or 500 or more postcards, letters, or invoices at a time. To learn more about whether bulk mail is right for your small business or organization, visit Business Mail 101 at To learn more about discounted international rates, visit
  • 23. IndexA H RAddressing 12 Hazardous Materials 19 Rate Calculators 7, 20, 21 Holding Mail 18 Rates 20B Receiving Mail 18Bound Printed Matter 6, 7, 8 I Registered Mail 8, 9, 10Boxes 14 Insured Mail 8, 9, 10 Restricted Delivery 19Bulk Mailing 22 International Mail 21 Restricted Items 19 Return Address 12, 13, 15C L Return Receipt 8, 9, 11Certificate of Mailing 8, 9 Large Envelopes 4, 5, 16, 17Certified Mail 8, 9, 11 Letters 4, 5, 13, 16, 17 SChange of Address 18 Sending Mail 18Claims for Insurance 19 M Shape of Mail 4, 5, 16, 17Classes of Mail 6, 7 Media Mail 6, 7, 8 Large Envelopes (Flats) 4, 5, 16, 17COD (Collect on Delivery) 21 Military Mail 13, 21 Letters 4, 5, 13, 16, 17Confirming Delivery 19 Money Orders 21 Packages 5, 14, 15, 16, 17Customer Concerns 24 Moving 18 Postcards 4, 5, 16 Unusual Shapes 5, 17D N Signature Confirmation 8, 9, 11Delivery Confirmation 8, 9, 11 Net.Post Services 4, 21, 22 Signing for Mail 19Discount Rates for Bulk Mailing 22 Size 4, 5, 16, 17Dropping Off Mail 15, 18 O Small Businesses 22 Online Mailing Services 21, 22, 24 StampsE Collecting 21Envelopes 13 P Where to Purchase 24Express Mail 6, 7, 8, 10, 11, 13 Packages 5, 14, 15, 16, 17 State Abbreviations 13Extra Services 8, 9, 10, 11 Parcel Post 6, 7, 8 Supplies 22 Passports 21F PC Postage 21, 22 UFiling Claims 19 Pickup Service 22 Unusual Shapes and Sizes 5, 17First-Class Mail 6, 7, 8, 10, 11 Scheduling a Pickup 18Flat Rate Envelopes 7, 20 Post Office Boxes 21 WFlats (Large Envelopes) 4, 5, 16, 17 Postage Rate Calculator 7, 20, 21 Weight 5, 6, 17, 20Forwarding Mail 18 Postcards 4, 5, 13, 16Fragile Items 14 Priority Mail 6, 7, 8, 11 Z ZIP Codes 12, 15 23
  • 24. This guide answers many questions about our products and services. If you have special mailing needs or questions not answered here, call 1·800·ASK·USPS or visit your Post Office. Where can I buy stamps? Visit or call 1·800·ASK·USPS if you need to: Find ZIP Codes 1·800·STAMP24 Calculate domestic and international postage rates Stamp vending machines Change your address By mail Track or confirm a delivery Supermarkets Locate a Post Office and Post Offices its hours Put your mail on hold Schedule a pickup Customer Concerns If you are unhappy with our service, we want to know. Give us the opportunity to serve you better by visiting, calling 1·800·ASK·USPS, or speaking to the Postmaster or manager at your Post Office.24