You are the BOSS Time Management Management & Leadership 7 Habits of Highly Effective People Kim Goei Okon Copyright 2007

Time Management “So little time, so little to do.” - Oscar Levant

Priorities – A Juggling Act First Priority – FLOOR Customer Service Productivity Prioritize Home Office Communication Reports & Deadlines Needs of the Business

First Priority – FLOOR

Customer Service

Productivity

Prioritize

Home Office Communication

Reports & Deadlines

Needs of the Business

Ways to Prioritize Organize Yourself Leave reminder notes Flag or print emails Use a planner Delegate Depend on your management team Assign specific responsibilities Use communication logs

Organize Yourself

Leave reminder notes

Flag or print emails

Use a planner

Delegate

Depend on your management team

Assign specific responsibilities

Use communication logs

Ways to Prioritize Communicate If you cannot get to something right away, let someone know Ask for help Support eachother STAY POSITIVE  There is ALWAYS a solution!

Communicate

If you cannot get to something right away, let someone know

Ask for help

Support eachother

STAY POSITIVE 

There is ALWAYS a solution!

Management & Leadership “ Management is doing things right; leadership is doing the right things.” - Peter Drucker

What is a MANAGER? one that manages : as a person who conducts business or household affairs a person whose work or profession is management a person who directs a team or athlete Qualities Sees “Big Picture” Productive Organized Business-minded

one that manages : as

a person who conducts business or household affairs

a person whose work or profession is management

a person who directs a team or athlete

Qualities

Sees “Big Picture”

Productive

Organized

Business-minded

What is a LEADER? a person who leads : as a person who directs a military force or unit a person who has commanding authority or influence the principal officer of a British political party Qualities Confidence Dependable Consistent Reliable

a person who leads : as

a person who directs a military force or unit

a person who has commanding authority or influence

the principal officer of a British political party

Qualities

Confidence

Dependable

Consistent

Reliable

Peter Drucker A Mentor A Teacher A Judge An Encourager Managers are 4 things:

A Mentor

A Teacher

A Judge

An Encourager

People Development “ Any organization develops people; it has no choice. It either helps them grow or stunts them. It either forms them or it deforms them.” - Peter Drucker It starts with you It ends with you Take this responsibility seriously Who are your mentors? Who got you to where you are today?

“ Any organization develops people; it has no choice. It either helps them grow or stunts them. It either forms them or it deforms them.” - Peter Drucker

It starts with you

It ends with you

Take this responsibility seriously

Who are your mentors?

Who got you to where you are today?

Ask Ourselves Are we attracting good people? Are we developing people to be better than we are? Are we holding them, inspiring them, recognizing them? Are we building for tomorrow in our people decisions?

Are we attracting good people?

Are we developing people to be better than we are?

Are we holding them, inspiring them, recognizing them?

Are we building for tomorrow in our people decisions?

Recognition “ The deepest principle in human nature is craving to be appreciated.” - William James Seize recognition opportunities Evaluations & Commendation forms Spotter Reports Be Vocal Share with others

“ The deepest principle in human nature is craving to be appreciated.” - William James

Seize recognition opportunities

Evaluations & Commendation forms

Spotter Reports

Be Vocal

Share with others

Peter Drucker You can only make yourself effective You can only work with what YOU have Lead by example What do you want to be remembered for? Make a DIFFERENCE

You can only make yourself effective

You can only work with what YOU have

Lead by example

What do you want to be remembered for?

Be Proactive Take Initiative Make things happen Take Responsibility “Response – ability” Listen to Language I will, I choose, I prefer “ I know of no more encouraging fact than the unquestionable ability of man to elevate his life by conscious endeavor.” – Henry David Thoreau

Take Initiative

Make things happen

Take Responsibility

“Response – ability”

Listen to Language

I will, I choose, I prefer

Begin With End in Mind All things created twice Mental  Physical Personal Mission Statement What is your “Center?” “ What lies behind us and what lies before us are tiny matters compared to what lies within us.” – Oliver Wendell Holmes

All things created twice

Mental  Physical

Personal Mission Statement

What is your “Center?”

Put First Things First Time Management Organization Short & Long Term Be “opportunity-minded” Starve problems; feed opportunities “ Things which matter most must never be at the mercy of things which matter least.” – Goethe

Time Management

Organization

Short & Long Term

Be “opportunity-minded”

Starve problems; feed opportunities

Think Win/Win Alternatives? Takes Courage Mutual Learning Mutual Influence Mutual Benefits “ We have committed the Golden Rule to memory; let us now commit it to life.” – Edwin Markham

Alternatives?

Takes Courage

Mutual Learning

Mutual Influence

Mutual Benefits

Understand  Be Understood Empathetic Listening Diagnose before Prescribing Difference of Perceptions Then… Be Understood “ The heart has its reasons which reason knows not of.” – Pascal

Empathetic Listening

Diagnose before Prescribing

Difference of Perceptions

Then… Be Understood

Synergize Synergy & Communication Creativity Value Differences Force-field Analysis Avoid yo-yo effect “ I take as my guide the hope of a saint; in crucial things, unity – in important things, diversity – in all things, generosity .” – President George H.W. Bush

Synergy & Communication

Creativity

Value Differences

Force-field Analysis

Avoid yo-yo effect

Sharpen the Saw Preserve & Enhance yourself Physical Spiritual Mental Social/Emotional “ Sometimes when I consider what tremendous consequences come from the little things… I am tempted to think… there are no little things.” - Bruce Barton

Preserve & Enhance yourself

Physical

Spiritual

Mental

Social/Emotional

Conclusion “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” - Aristotle